上海招聘

职位描述：
1. MAJOR RESPONSIBILITIES 主要职责
? Responsible for customer complains (especially for ECB issue), report preparation for internal and external customer as requested.
? Continuous monitoring and systematic analysis of warranty returning and of respective indicators to identify trends and/or possible upcoming issues.
? Initiation and leading of warranty reviews (where appropriate with the customer), warranty costs and “No Trouble Found”- incident projects and activities to implement corrective actions company-wide.
? Negotiation of rates and parameters of recognition with the respective customer with the goal to define cost optimized warranty settlements.
? Coordinate of warranty issue level1 and level2 diagnosis process, and follow up the progress closely.
? Build up good relationship with customers. Ensure customers are satisfied with our products and service.
? On-site visit dealer side to investigate the hot issue if required.


2. KEY COMPETENCIES 资格能力要求
? Good acknowledge of quality tools, such as 8D. SPC. MSA and etc;
? Good Microsoft Office player;
? Fluent in English, both oral and written;
? Familiar with Office application;
? Willing to travel and work under high pressure. 举报 分享

采埃孚(ZF)是全球领先的传动与底盘技术以及主动和被动安全技术供应商。采埃孚(ZF)集团于 2015 年 5 月 15 日完成了对天合汽车集团 (TRW) 的收购，整合成为采埃孚(ZF)主动和被动安全技术事业部。新的公司在全球约 40 个国家共设有约 230 家生产型企业，拥有 138,300 名员工，2015年集团销售额达292亿欧元。为确保产品创新的研发能力，采埃孚(ZF)每年将5%的销售额(2015年：14亿欧元)投资于研发。采埃孚(ZF)是全球最大的汽车零部件供应商之一。