上海招聘

职位描述：
At Albemarle, we’ve built a thriving international business by envisioning a limitless future and putting innovation to work to improve people’s lives. That’s our culture. That’s our commitment. And when you join our team, it’s an opportunity you share with talented men and women around the globe. Anyone can give you a job. At Albemarle, we believe you deserve more. Something big enough to build a future. Big enough to change the world.



Job Description



ESSENTIAL DUTIES AND RESPONSIBILITIES



Leadership



Leads the Customer Service Team located in the region responsible for order fulfillment and related processes.

Defines the team’s strategy and objectives taken into account the GBU’s and OTC strategy and objectives

Responsible for maintaining strong and sustainable collaboration with the GBU’sBuild and manage employee capacity, support their professional development, review and assess performance, and enable employees to optimize their contribution to the department.

As a leader of a customer service team, this individual will need to have strong influential management skills to achieve objectives within the function and across other functional and business reporting lines.

Responsible for driving a culture of continuous improvement and to incorporate process improvement methodologies to achieve maximum operational efficiency.

Determines synergy potentials for order fulfillment processesDirect reports: approximately 6-8



Functional



Works mainly with his/her OTC Customer Service team, other OTC teams , Business/Sales, Corporate Logistics, Site Logistics,Primary point of contact responsible for tactical matters, such as operational activities, customer prioritization towards GBU’s

Maintains regular performance reviews with team members based on the predefined objectives and performance agreementsUnderstand external customer requirements, process capabilities, and competitor capabilities

Efficiently uses resources and change management tools to achieve seamless operations.

Ensures process requirements are compliant with Audit, SOX and other regulations.

Develop, recommend and manage Order to Cash policies and procedures

Ability to apply and coach others in appropriate problem solving techniques in correcting non-conforming processes by leading the root cause analysis, developing effective countermeasures and applying statistical techniques in confirmation and verificationMonitor the status of quality systems and client satisfaction, providing periodic reports and status updates on the overall performance to senior management.Define and develop key performance indicators (KPIs) to track and measure overall performance in collaboration with GBU’s and for the own department



This job profile is intended to describe the general nature of the work performed by employees in this job. It is not an exhaustive list of all responsibilities.



EDUCATION/QUALIFICATIONS



Bachelor’s or Master’s degree in logistics, business/ economics area or related field.

Supply Chain or Logistics experience is a plus.

Additional Korean/Japanese language skill is a plus.



ADDITIONAL, SKILLS, CAPABILITIES, AND EXPERIENCE



Candidates must have the following experience or working knowledge:

Strong Leadership and change management experience

Strong business acumen to effectively manage/reduce costs and drive productivity

Strong Customer Focus to meet the expectations and requirements of internal and external customersStrategic thinker, addresses partner and customer needsExcellent written and verbal communication skills to be able to deal with different Management levels

Excellent change-management skillsExcellent team builder and talent developer

Ability to participate in cross-functional, team-oriented environmentAbility to interact with multiple levels of leadership internally and externally

Ability to present ideas and information in a clear, concise, and organized manner.Listens to others to respond effectively to ideas and questions.

Acquisition and integration experience a plus

Familiar with quality systems preferred, including but not limited to management responsibility, resource management, analysis and improvement processes

Expert User of Microsoft Office tools



TRAVEL REQUIREMENTS

Limited requirement on travel. <10days per year. 举报 分享

Albemarle Corporation, headquartered in Charlotte, North Carolina, is a premier specialty chemicals company with leading positions in attractive end markets around the world. With a broad customer reach and diverse end markets, Albemarle develops, manufactures and markets technologically advanced and high value added products, including lithium and lithium compounds, bromine and derivatives and catalysts used in a wide range of applications including consumer electronics, flame retardants, metal processing, plastics, contemporary and alternative transportation vehicles, refining, pharmaceuticals, agriculture, construction and custom chemistry services.
Albemarle is focused on delivering differentiated, performance-based technologies that deliver innovative and sustainable solutions to its customers. The Company employs approximately 5,400 people and serves customers in approximately 100 countries.
Albemarle is a global supplier of specialty chemicals that benefit the world in which we all live. As a neighbor to the world, we also feel it is our responsibility to address diverse social and environmental issues, and we are committed to improving our ability to make a positive contribution to society at large.
In China, Albemarle has offices or plants in Beijing, Sichuan, Jiangxi , Dalian, Shandong, and Shanghai is the headquarter of Asia Pacific area. In Dalian, there is a shared service center.