Top Buyer Account Management
亿贝管理(上海)有限公司
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:互联网/电子商务
职位信息
- 发布日期:2016-09-19
- 工作地点:上海-黄浦区
- 招聘人数:1人
- 工作经验:2年经验
- 学历要求:专业培训
- 职位月薪:8-10万/年
- 职位类别:客服专员/助理 电子商务专员
职位描述
职位描述:
Position Summary
The teammate, Top Buyer Account Management will be responsible in the overall management of selected Top Buyer accounts with the objectives to grow the GMB and maintain the TnS performance.
Responsibilities
? Establish trust and make regular communications with managed accounts
? Support buyer account performance by responding to email inquiries to solve customer’s inquiry in time, providing outreach customers with product and policy updates
? Conduct daily monitoring of accounts, leveraging on report to identify buying activity that require immediate action or follow up
? Do account research and create business plan to help customers grow the business
? Lead on local promotion planning and implementation
? Conduct regular review of account performance
? Deliver the business result by working with the whole team
Position Qualifications
? 1+ years’ work experience, in the CS/AM department.
? Bachelor Degree holder or equivalent education level preferred.
? Project Management experience valued
? Good research and analysis skill.
? Excellent communications skills and customer focused.
? Good planning, organisational and reporting skills are essential.
? Excellent communication and facilitation skills.
? Team work, good communication skills and self-motivated.
? Leadership, time management and project management skills.
? Good knowledge of Microsoft Office Suite.
? Ability to handle multiple projects and priorities in a fast-paced environment.
? Must be a team player willing to support and accept the total quality processes and systems.
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Position Summary
The teammate, Top Buyer Account Management will be responsible in the overall management of selected Top Buyer accounts with the objectives to grow the GMB and maintain the TnS performance.
Responsibilities
? Establish trust and make regular communications with managed accounts
? Support buyer account performance by responding to email inquiries to solve customer’s inquiry in time, providing outreach customers with product and policy updates
? Conduct daily monitoring of accounts, leveraging on report to identify buying activity that require immediate action or follow up
? Do account research and create business plan to help customers grow the business
? Lead on local promotion planning and implementation
? Conduct regular review of account performance
? Deliver the business result by working with the whole team
Position Qualifications
? 1+ years’ work experience, in the CS/AM department.
? Bachelor Degree holder or equivalent education level preferred.
? Project Management experience valued
? Good research and analysis skill.
? Excellent communications skills and customer focused.
? Good planning, organisational and reporting skills are essential.
? Excellent communication and facilitation skills.
? Team work, good communication skills and self-motivated.
? Leadership, time management and project management skills.
? Good knowledge of Microsoft Office Suite.
? Ability to handle multiple projects and priorities in a fast-paced environment.
? Must be a team player willing to support and accept the total quality processes and systems.
职能类别: 客服专员/助理 电子商务专员
关键字: 客户管理
公司介绍
eBay (NASDAQ: EBAY) is the world’s most vibrant marketplace for discovering great value and unique selection. eBay connects millions of buyers and sellers around the globe, empowering people and creating opportunity through Connected Commerce. Our vision for commerce is one that is enabled by people, powered by technology and open to everyone. We partner but never compete with our sellers and create stronger connections between buyers and sellers with product experiences that are fast, mobile and secure. As we celebrate our 20th anniversary, we're just as passionate today about connecting buyers and sellers as when we founded the company in 1995. For more information, visit *******************
联系方式
- Email:jiayazhou@ebay.com
- 公司地址:地址:span西藏中路268号来福士广场16层