上海招聘

职位描述：
MAJOR RESPONSIBILIES 責任概要 :
To accurately record, process the reservations in detail and maximize room sales through proactive selling activates
准确记录执行预定细节并以积极主动地态度最大限度销售酒店客房。
Responsible for answering and processing all phone calls directed to the Call Centre. All calls must be answered with a smile in your voice and processed with service with poise. Where necessary follow up must be performed to ensure guests tasks are completed within target timelines. A full up to date working knowledge of the hotel services and local information is required.
面带微笑接听和处理所有服务中心的电话，为每一位致电者提供真诚的服务。确保所有客人需求都能在既定的时间内完成。具备充分的酒店服务知识和当地信息知识。

SPECIFIC DUTIES 工作任務 :
Ensure the delivery of friendly and efficient guest service with poise while speaking with a smile in your voice.
将微笑融入声音，为客人提供友好、高效、真诚的服务。
Ensure commercial management techniques of availability control are applied to achieve a maximisation of room revenue for the hotel.
在控房方面运用商业的管理技巧使酒店的住房收入达到最大值。
Ensures the accuracy of the reservations received from all sources according to the hotel room availability and rate structure.
根据酒店可售房型及价格接收, 准确录入各订房渠道的预定。
Be knowledgeable about hotel accommodation, restaurants & bars and other facilities & services.
了解酒店客房、餐饮和其他服务设施。
Provide guest with update hotel information on the hotel product, including room type, room rate, F&B promotion, opening hour…
提供客人酒店各种产品及服务的最新信息 (例,房态,房价,餐饮推广及营业时间等)。
Always try to sell higher rate rooms first (up selling) by promoting the features of the premium room versus standard room.
通过与普通客房相比推销高级客房特色的方式销售高级客房 (增销)。
Always offer alternative options when meeting resistance such as alternative rate/date/room type/waitlist
遇到困境时为客人提供多项选择 (例:其它价格/其它房型/等候名单)。
Ensure all guest requests are responded immediately.
确保所有客人需求得到即时回复。
Prepare arrival list for the following day.
准备下一天的到店预订列表。
Record all refused business with reasons for refusal.
记录所有未接受预定极其原因。
Assist Reservation Supervisor in preparing the daily/weekly/monthly Report.
协助主管准备每日每周及每月报表。
Maintain and update guest history and collecting marketing information.
保持及更新客史数据并收集市场数据。
Handle dissatisfied guests to resolve complaints and request assistance from other departments when necessary.
处理并解决客人的投诉，如有必要，可寻求相关部门的协助。
与系统供应商协作，确保所有通讯系统得到良好的维护保养。
Communicate with other department and within the department in a professional and positive manner
用专业和积极的态度与部门内部及其它部门进行沟通交流。
Maintains cleanliness and tidiness of the department.
保持部门的清洁和整齐。
Stock inventory taking for all necessary stationeries and forms.
确保部门工作所需物品得到及时供应。
Comply with all company policies relating to reservations.
遵守酒店所有与预定部相关的规章制度。
Attend assigned training sessions on time and as scheduled.
准时参加已安排的培训课程。
Ensure attendance to work is on time as scheduled.
按照预先安排的班次准时上岗工作。

要求：
1、Good english 英语较好
2、MARSHA系统操作经验
3、College and above. 大专及以上学历 举报 分享

上海国际旅游度假区万怡酒店位于上海迪士尼度假区主干道入口，至迪士尼乐园直线距离1公里，车程3至5分钟。酒店建筑面积达26,000平方米，外观建筑为休闲度假的风格，结构简洁、色彩明亮；内部设计富有现代禅意风格，移步易景、怡韵游心。酒店共有客房355间，其中包括舒适的豪华房、贵宾房、以及家庭主题的亲子野营套房和露台野营房。宽敞明亮的自助餐厅可容纳380位宾客，并提供世界各地的丰盛美食及零点菜单；大堂酒廊环境幽雅，是休憩会谈的理想选择。酒店拥有一个大宴会厅和四个多功能厅，灵活满足与会者的场地使用需求。配备齐全的儿童乐园、健身房、休闲SPA和户外停车场，为度假以及商旅的客人营造轻松愉悦的氛围。