Order management-订单管理
上海博明顿教育信息咨询有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：制药/生物工程 检测，认证
职位信息
- 发布日期：2012-08-23
- 工作地点：上海
- 招聘人数：2
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位月薪：4500-5999
- 职位类别：销售行政专员/助理 客服专员/助理(非技术)
职位描述
Job Overview:
Describe the purpose of this job and why it exists:
The Customer Service Representative, with major roles as Order Handling Specialist, is responsible for whole ordering process of complicated orders, interfacing with internal parties and ensuring customer satisfaction in support of business objectives. The individual will work with STC (Serve The Customer) team closely and report to Greater China Specialized Team leader.
Education/Certification Requirements:
Bachelor Degree with Business, Science or Chemical related discipline preferred.
2-year related working experience and International trade knowledge is preferred.
Good command of English in speaking, writing, reading and listening
Strong interpersonal and communication skills.
Be able to stay organized, calm and constructive under high stress and frequent changes.
Job information and working conditions:
Major responsibility includes:
1. Process and manage customer's orders in compliance with order fulfillment process guidelines, function's performance standard and business rules with competence in Diamond system, particularly inter-area, sample and return & diversion order process. INCA and Business Object knowledge would be an advantage.
2. Track order status of overall order process with highlights in shipment/delivery of the right products, and documents follow up for smooth delivery of products to customers.
3. Act as backup to other specialized team members on order handling.
4. Work closely with Serve The Customer team to solve problem at each stage of pre-order entry, order entry, post order entry and coordination of supply chain activities.
5. Develop and maintain a strong working relationship with relevant business and functional groups through excellent communication skills.
6. Develop the level of computer skills to be able to handle daily operations and other activities as assigned.
7. Handle incoming enquiries as appropriate in a timely and responsive manner.
8. Gain knowledge on invoicing and pricing mechanism, documentation flow process, Letter of Credit process, customs clearance, local government regulations, shipping, etc.
9. Work continuously on improvements, identify root causes of defects in process and recommend corrective actions.
Goals/Competencies:
List examples of goals that would be typical for this job:
Timely response to internal and external customers enquires;
Error free order processing;
Works effectively as part of a team and contributes to team goal and team spirit.
List the global and functional competencies that are most critical for this job:
Initiative. Takes independent action; attempts to influence events to achieve results; seizes opportunities in a responsive manner; has a bias for action and taking appropriate risks.
Innovation. Generates novel and valuable ideas or applies existing ideas in new ways; applies creativity to solve problems or to develop new or improved products, processes or services.
Interpersonal Effectiveness. Values people; relates and communicates well with all kinds of people; builds appropriate rapport; listens, understands and responds to others' concerns; builds effective relationships.
Leadership. Influences and guides others toward identifying and achieving vision and goals; provides purpose and direction; motivates and enthuses others.
Learning. Seeks opportunities to develop personal abilities, improve individual performance and reach full potential; develops the ability of others to perform and contribute to the organization; promotes an environment that fosters the development of others.
Market Focus. Knows the market forces affecting businesses and customers; anticipates and identifies what customers need and value; targets which customers to serve; changes products and services to meet those needs faster and better than anyone else while maintaining economic profit.
Teamwork. Contributes to effective team output by cooperation, participation and a commitment to shared vision and goals.
Value Creation. Maximizes value, in terms of economic profit, of company's businesses; participates, as appropriate, in the development and execution of the value-maximizing strategy for business; aligns individual goals with organizational and business objectives; looks to add value with every activity; appropriately challenges non-value creating activities.
Work Process Effectiveness. Utilizing standardized work processes, corresponding documented procedures, and best practices to assure consistent high quality service delivery and retained learning.
Systems and Technology. Using information and systems technology to enter, obtain, analyze and share information necessary to meet internal partner and external customer needs in the most effective manner
Describe the purpose of this job and why it exists:
The Customer Service Representative, with major roles as Order Handling Specialist, is responsible for whole ordering process of complicated orders, interfacing with internal parties and ensuring customer satisfaction in support of business objectives. The individual will work with STC (Serve The Customer) team closely and report to Greater China Specialized Team leader.
Education/Certification Requirements:
Bachelor Degree with Business, Science or Chemical related discipline preferred.
2-year related working experience and International trade knowledge is preferred.
Good command of English in speaking, writing, reading and listening
Strong interpersonal and communication skills.
Be able to stay organized, calm and constructive under high stress and frequent changes.
Job information and working conditions:
Major responsibility includes:
1. Process and manage customer's orders in compliance with order fulfillment process guidelines, function's performance standard and business rules with competence in Diamond system, particularly inter-area, sample and return & diversion order process. INCA and Business Object knowledge would be an advantage.
2. Track order status of overall order process with highlights in shipment/delivery of the right products, and documents follow up for smooth delivery of products to customers.
3. Act as backup to other specialized team members on order handling.
4. Work closely with Serve The Customer team to solve problem at each stage of pre-order entry, order entry, post order entry and coordination of supply chain activities.
5. Develop and maintain a strong working relationship with relevant business and functional groups through excellent communication skills.
6. Develop the level of computer skills to be able to handle daily operations and other activities as assigned.
7. Handle incoming enquiries as appropriate in a timely and responsive manner.
8. Gain knowledge on invoicing and pricing mechanism, documentation flow process, Letter of Credit process, customs clearance, local government regulations, shipping, etc.
9. Work continuously on improvements, identify root causes of defects in process and recommend corrective actions.
Goals/Competencies:
List examples of goals that would be typical for this job:
Timely response to internal and external customers enquires;
Error free order processing;
Works effectively as part of a team and contributes to team goal and team spirit.
List the global and functional competencies that are most critical for this job:
Initiative. Takes independent action; attempts to influence events to achieve results; seizes opportunities in a responsive manner; has a bias for action and taking appropriate risks.
Innovation. Generates novel and valuable ideas or applies existing ideas in new ways; applies creativity to solve problems or to develop new or improved products, processes or services.
Interpersonal Effectiveness. Values people; relates and communicates well with all kinds of people; builds appropriate rapport; listens, understands and responds to others' concerns; builds effective relationships.
Leadership. Influences and guides others toward identifying and achieving vision and goals; provides purpose and direction; motivates and enthuses others.
Learning. Seeks opportunities to develop personal abilities, improve individual performance and reach full potential; develops the ability of others to perform and contribute to the organization; promotes an environment that fosters the development of others.
Market Focus. Knows the market forces affecting businesses and customers; anticipates and identifies what customers need and value; targets which customers to serve; changes products and services to meet those needs faster and better than anyone else while maintaining economic profit.
Teamwork. Contributes to effective team output by cooperation, participation and a commitment to shared vision and goals.
Value Creation. Maximizes value, in terms of economic profit, of company's businesses; participates, as appropriate, in the development and execution of the value-maximizing strategy for business; aligns individual goals with organizational and business objectives; looks to add value with every activity; appropriately challenges non-value creating activities.
Work Process Effectiveness. Utilizing standardized work processes, corresponding documented procedures, and best practices to assure consistent high quality service delivery and retained learning.
Systems and Technology. Using information and systems technology to enter, obtain, analyze and share information necessary to meet internal partner and external customer needs in the most effective manner
公司介绍
上海博明顿信息咨询有限公司：
博明顿是位于上海的一家瑞士独资企业，主要提供医药及医疗器械领域的生产流程和认证服务。
博明顿是博顿集团下属的技术公司：博顿集团在中国有着26余年的丰富经验，并拥有一支在医药研发，产品维护及商业咨询领域的专业团队。
工作地点：浦东
博明顿是位于上海的一家瑞士独资企业，主要提供医药及医疗器械领域的生产流程和认证服务。
博明顿是博顿集团下属的技术公司：博顿集团在中国有着26余年的丰富经验，并拥有一支在医药研发，产品维护及商业咨询领域的专业团队。
工作地点：浦东