上海招聘

POSITION PROFILE

职位描述

For our company www.gentex.com

请详询我们公司的官网

POSITION: Customer Service Representative

职位：客户服务代表

REPORTS TO: Account Manager

汇报对象：客户经理

Location: Beijing

工作地点：北京

Key customers served:Beijing Hyundai

主要服务客户：北京现代仁和工厂,杨镇工厂

PURPOSE OF POSITION:

岗位目标：

· Provide on-site support and secure our goods is taken care of inside BHMC factory without unexpected damage or loss of goods

提供现场支持, 保证公司货物在北京现代工厂里的正常流通, 防止货物意外丢失和损伤

· Develop and maintain good relationship with various functional departments in customer side

与客户各个操作部门保持良好关系

· Bring customer voice back to Gentex.

将客户端的信息及时反馈给公司总部

· Become a front-line base inside of customer facilities to provide quick response to customer via daily routine

在客户端提供第一时间的服务响应，及时应对客户日常需求

· Develop and maintain a great image to customers

维系企业在客户中的良好形象

PRIMARY RESPONSIBILITIES:

· Logistic and scheduling support物流支持:

1) Regular visit and contact with customer warehouse, consignment warehouse, production scheduling department in order to monitor customer volume variation, production schedule modification, etc.

定期拜访客户的仓库，物流中转库，生产线，计划订单部门已协调各方对我司产品供应的需求

2) Handing urgent premium freight case in order to ensure Gentex JIT performance

处理情况下的货运调拨以确保我司及时供货绩效

3) Coordinate/assist GSET scheduling and logistic department for assigned tasks

配合上海公司物流计划的工作

4) Monthly consignment warehouse physical count for products and returnable packaging. Prepare report and troubleshooting any variances of inventory gain/losses on monthly basis

每个月到中转物流仓库进行盘点，并按月对可回收包装物进行盘点，编制盘点报表，并对差异进行分析。

· Work shop floor support生产线支持:

1) Gather information / feedback from shop floor level.

获取生产线的客户反馈

2) Maintain regular contact with workshop team to ensure Gentex’s products supply in a orderly manner

与生产领班保持沟通以确保我司在产品供应方面的良好关系

3) Report workshop temporary inventory weekly.

按月提供月末临时库存报表。

· Quality issue support质量支持:

1) Build up firm and good relationship with shop floor level, especially, IQE, PQE, etc.

与基层质量人员保持紧密合作关系，特别是工艺工程师，产品工程师，等

2) Execute the defect parts return and claim procedure.

执行报废件的投诉和退还手续

3) Implement contingency plan to minimize quality issue impact.

执行应急方案以把质量问题的严重性将为最低

4) Coordinate/assist Gentex QC department for assigned tasks.

配合上海公司质量部门的工作

5) Collect and forward necessary information to GSET regarding quality complaint including picture, sample, defect description, etc.

收集传递有关质量投诉方面的信息。包括拍照，选样以及缺陷描述

· Program launch support项目开发支持:

1) Deliver samples to nominated place and collect related document.

递交样件到指定地点，并取得相关凭据

2) Submit formal all related quality document.

递交有关质量文件.

3) Gather and forward necessary info about any sample defect.

收集并传递有关样件方面的质量问题

4) Coordinate with Gentex program management team for assigned tasks.

配合上海公司项目开发部门的工作

· Other support其他支持:

1) Coordinate/assist GSET finance department for assigned tasks.

配合上海公司财务部门的其他工作

2) Coordinate/assist key account manager for assigned tasks.

配合上海公司客户经理的工作

POSITION DEMANDS:

符合职位所需的条件

· Bachelor or college Science in Engineering is preferred

工程的大专或本科学历

· Knowledge of Mechanical and Electrical Engineering is preferred

最好有机械或电子工程设计的经验

· Reading and writing skill in English is a plus.

能读写英语

· Familiar with automotive standards, specifications and OEM procedures.

熟悉汽车行业标准，产品特性和整车厂程序

· 3years+ related CSE work experience is preferred.

3年以上相关客服工程师经验

· Ability to effectively communicate with GSET.

能跟总部保持有效沟通

· Willing to travel to Shanghai regularly.

愿意常规性到上海出差

· Basic PC skills required.

基础电脑运用能力

BEHAVIORAL/VALUES CHARACTERISTICS:

个人品质品性

· Willing to be a team player, dependable, problem solver, motivated, and customer oriented.

有团队精神，可靠，有解决问题的能力，自我激励，并以服务客户为导向

· Willing to follow company guidelines and maintain confidentiality, honesty, and integrity in all business dealings.

愿意服从公司政策，恪守公司商业机密，诚实，并在履行业务过程中一贯忠于公司

· High level of communication skills in maintaining internal and external communications.

对公司内部及对外部客户有较高水准的沟通交流能力

· Ability to provide problem solving solutions in the assigned area.

在指定的环节能提出处理问题的方案

WORKING RELATIONSHIPS:

工作关系

· This position reports to Account Manager

该职位直接汇报给客户经理

· Interaction with key account, quality, production, logistic and scheduling, accounting, and HR department.

该职位与公司内部客户经理，质量，生产，物流，计划，财务及人事有密切业务往来关系

· Also interacts with customers/suppliers.

该职位与外部客户，供应商有密切业务往来关系

POSITION PROFILE
职位描述
For our company www.gentex.com
请详询我们公司的官网


POSITION: Customer Service Representative
职位：客户服务代表
REPORTS TO: Account Manager
汇报对象：客户经理
Location: Beijing
工作地点：北京
Key customers served:Beijing Automotive company
主要服务客户：北京知名汽车公司
PURPOSE OF POSITION:
岗位目标：


· Provide on-site support and secure our goods is taken care of inside customer's factory without unexpected damage or loss of goods
提供现场支持, 保证公司货物在客户工厂里的正常流通, 防止货物意外丢失和损伤
· Develop and maintain good relationship with various functional departments in customer side
与客户各个操作部门保持良好关系
· Bring customer voice back to Gentex.
将客户端的信息及时反馈给公司总部
· Become a front-line base inside of customer facilities to provide quick response to customer via daily routine
在客户端提供第一时间的服务响应，及时应对客户日常需求
· Develop and maintain a great image to customers
维系企业在客户中的良好形象


PRIMARY RESPONSIBILITIES:


· Logistic and scheduling support物流支持:
1) Regular visit and contact with customer warehouse, consignment warehouse, production scheduling department in order to monitor customer volume variation, production schedule modification, etc.
定期拜访客户的仓库，物流中转库，生产线，计划订单部门已协调各方对我司产品供应的需求
2) Handing urgent premium freight case in order to ensure Gentex JIT performance
处理情况下的货运调拨以确保我司及时供货绩效
3) Coordinate/assist GSET scheduling and logistic department for assigned tasks
配合上海公司物流计划的工作
4) Monthly consignment warehouse physical count for products and returnable packaging. Prepare report and troubleshooting any variances of inventory gain/losses on monthly basis
每个月到中转物流仓库进行盘点，并按月对可回收包装物进行盘点，编制盘点报表，并对差异进行分析。
· Work shop floor support生产线支持:
1) Gather information / feedback from shop floor level.
获取生产线的客户反馈
2) Maintain regular contact with workshop team to ensure Gentex’s products supply in a orderly manner
与生产领班保持沟通以确保我司在产品供应方面的良好关系
3) Report workshop temporary inventory weekly.
按月提供月末临时库存报表。


· Quality issue support质量支持:
1) Build up firm and good relationship with shop floor level, especially, IQE, PQE, etc.
与基层质量人员保持紧密合作关系，特别是工艺工程师，产品工程师，等
2) Execute the defect parts return and claim procedure.
执行报废件的投诉和退还手续
3) Implement contingency plan to minimize quality issue impact.
执行应急方案以把质量问题的严重性将为最低
4) Coordinate/assist Gentex QC department for assigned tasks.
配合上海公司质量部门的工作
5) Collect and forward necessary information to GSET regarding quality complaint including picture, sample, defect description, etc.
收集传递有关质量投诉方面的信息。包括拍照，选样以及缺陷描述


· Program launch support项目开发支持:
1) Deliver samples to nominated place and collect related document.
递交样件到指定地点，并取得相关凭据
2) Submit formal all related quality document.
递交有关质量文件.
3) Gather and forward necessary info about any sample defect.
收集并传递有关样件方面的质量问题
4) Coordinate with Gentex program management team for assigned tasks.
配合上海公司项目开发部门的工作


· Other support其他支持:
1) Coordinate/assist GSET finance department for assigned tasks.
配合上海公司财务部门的其他工作
2) Coordinate/assist key account manager for assigned tasks.
配合上海公司客户经理的工作


POSITION DEMANDS:
符合职位所需的条件


· Bachelor or college Science in Engineering is preferred
工程的大专或本科学历
· Knowledge of Mechanical and Electrical Engineering is preferred
最好有机械或电子工程设计的经验
· Reading and writing skill in English is a plus.
能读写英语
· Familiar with automotive standards, specifications and OEM procedures.
熟悉汽车行业标准，产品特性和整车厂程序
· 3years+ related CSE work experience is preferred.
3年以上相关客服工程师经验
· Ability to effectively communicate with GSET.
能跟总部保持有效沟通
· Willing to travel to Shanghai regularly.
愿意常规性到上海出差
· Basic PC skills required.
基础电脑运用能力


BEHAVIORAL/VALUES CHARACTERISTICS:
个人品质品性


· Willing to be a team player, dependable, problem solver, motivated, and customer oriented.
有团队精神，可靠，有解决问题的能力，自我激励，并以服务客户为导向
· Willing to follow company guidelines and maintain confidentiality, honesty, and integrity in all business dealings.
愿意服从公司政策，恪守公司商业机密，诚实，并在履行业务过程中一贯忠于公司
· High level of communication skills in maintaining internal and external communications.
对公司内部及对外部客户有较高水准的沟通交流能力
· Ability to provide problem solving solutions in the assigned area.
在指定的环节能提出处理问题的方案


WORKING RELATIONSHIPS:
工作关系


· This position reports to Account Manager
该职位直接汇报给客户经理
· Interaction with key account, quality, production, logistic and scheduling, accounting, and HR department.
该职位与公司内部客户经理，质量，生产，物流，计划，财务及人事有密切业务往来关系
· Also interacts with customers/suppliers.
该职位与外部客户，供应商有密切业务往来关系

Gentex is a global, high technology electronics company that is managed by engineers and others who understand the freedom and discipline that's required to run an entrepreneurial company. We are a unique, profitable company that is vertically integrated in highly automated electronics, CMOS camera development and manufacturing, vacuum coatings, and glass bending and fabrication. We specialize in a broad spectrum of technologies and processes to deliver high quality products to the automotive, aerospace and fire protection industries.

Safety and Innovation
Gentex pioneered the electrochromic automatic-dimming mirror, which detects and eliminates dangerous rearview mirror glare, making nighttime safer for drivers around the world. Today, Gentex mirrors are the optimal space in the vehicle for the placement of a broad array of electronic technology, and are lower in cost than designing electronics into the vehicle interior. Locating informational displays in the mirror also affords increased safety, requiring the driver to simply glance at the mirror while remaining focused on the road.