订单处理员 Order Processor
GST Autoleather China 杰仕地汽车
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:汽车及零配件
职位信息
- 发布日期:2017-02-16
- 工作地点:上海-宝山区
- 招聘人数:1人
- 工作经验:3-4年经验
- 学历要求:大专
- 语言要求:英语 良好
- 职位月薪:5000-7000/月
- 职位类别:订单处理员
职位描述
Comply with all company's and group's policies and guidelines. 1.To manage and follow up orders closely / correctly as per SOP - To input order logbook and input to system accurately in time the order information; - To make 100% order confirmation via email/fax/phone to customers as per request; - To chase prod schedule to meet customers’ needs and on time feedback to customers/sales. - To apply special release for SO if needed, and provide customer master file for new account; - To check order quantity and alert salesman for any big decreasing or increasing orders. - To proactively inform customers and salesmen on any updated info. of orders. - To closely follow up with logistic dept for on time delivery to customers. - To fill all purchase orders and related documents properly as per SOP.
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2.To handle the customer complaint professionally. - To fill in customer complaint form upon receipt of a complaint. - To distribute the complaint to related dept for investigation and action plan. - To follow up the status and weekly track the progress and update to customers until closed. - To feedback to customers in time and record the complaints properly. Performance measured on customer complaint statistic. |
3.To handle and follow up goods return. - To fill in goods return application form and get proper approval as per LOA. - To input return data to system accurately and follow up with logistic for goods taken back or replacement in time. - To record goods return data properly. |
4.To deliver goods level customer services to customers / sales team. - To pick up phone in time(within 3 rings) & pick up colleague’s phone when they’re absent. - To reply via fax/email/phone or face to face customer’s enquiry in time with proper attitude. - To assist on sample application and arrangement. - To provide requested paper work (such as invoice, packing list etc) on time and order information updated to customers/salesmen in time. - To visit key/target account with salesmen at necessary for face-to-face communication to get mutual understanding and enhance relationship. - To provide related delivery or sales report to salesman at needed. - To assist in payment chase up and manage ASP price list. Performance measured on yearly customer survey feedback |
5.To assist on forecast accuracy and dept admin. and to achieve dept KPIs. - To take part in the company project such as ISO/internal audit/annual party/trainings or any other team activities; - To operate/file strictly comply with SOP and to ensure no findings from any audit; - To check daily order qty vs shipped qty to alert sales for more updated correct forecast. - To back up colleagues when needed and assist on other dept admin. or supervisor’s assignment. Performance measured on forecast accuracy and internal audit results |
6. Reporting |
Job Require Job Holder needs to have college degree or above. Good command of both written and spoken English Good command of Microsoft Word, Excel, PowerPoint, and Outlook Knowledge in ERP is preferable, experiences in Customer Service function is a must Good communication and interpersonal skills Team spirit with Customer Service mindset Sense of urgency, Good learning skill, can work under pressure |
职能类别: 订单处理员
公司介绍
中山杰仕地汽车皮件制品有限公司是美国GST在中国的全资子公司,秉承了总公司传统皮革手工艺,并拥有着70多年汽车用真皮生产经验。作为一家国际化的公司,现在世界各地有超过5000名员工,多家生产工厂和合作伙伴,自2001年开始进入中国市场,现已经拥有在上海的皮革处理工厂和在广东中山的切割/冲孔工厂。这是两家现代化的设备精良并有着多年皮革处理经验的工厂,现在每天都在生产着世界级的皮革产品。根据客户的需要,可以提供含铬/无铬整张牛皮,修面/全粒面整张牛皮,牛皮裁片,打孔牛皮等各类汽车真皮产品。国产化的产品已通过通用/福特/丰田/本田等多家公司的认可。
杰仕地汽车皮革(嘉兴)有限公司也是美国GST在中国的全资子公司,且未来为GST在中国的发展重点。2017年3月开始建厂,预计2018年10月投产。GST旨在生产高端汽车皮革,涉及材料、设备几乎全进口,为宝马、丰田、通用等客户提供优质汽车皮革。
更多资讯欢迎关注微公号:GST杰仕地汽车皮革
联系方式
- Email:anna.mo@gstautoleather.com
- 公司地址:地址:span经济技术开发区盛安路112号