Software Support Engineer
上海五蕴信息科技有限公司
- 公司规模:1000-5000人
- 公司性质:民营公司
- 公司行业:互联网/电子商务
职位信息
- 发布日期:2016-09-13
- 工作地点:上海
- 招聘人数:2人
- 学历要求:专业培训
- 职位月薪:6000-7999/月
- 职位类别:技术支持/维护工程师
职位描述
职位描述:
Key Responsibilities:
- Drive the communication with the customer to ensure the customer has confidence on problem resolution provided by D1M
- Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary
- Resolving escalated customer complaints without the need for team lead intervention
- Documenting troubleshooting and problem resolution steps
- Perform daily operation on Client EC related systems and take action if necessary.
Candidate Requirements
- 1 year and above experience on system/software support area
- Familiar with popular DB system (MySql, Oracle, etc.)
- Familiar with popular OS system (Linux/Solaris, etc.)
- English communication is a must
- Software(Java) development experience would be a plus.
- Familiar with git, Jira would be a plus.
- Strong problem solving skills.
- Team cooperation.
- Familiar with EC business would be high plus.
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Key Responsibilities:
- Drive the communication with the customer to ensure the customer has confidence on problem resolution provided by D1M
- Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary
- Resolving escalated customer complaints without the need for team lead intervention
- Documenting troubleshooting and problem resolution steps
- Perform daily operation on Client EC related systems and take action if necessary.
Candidate Requirements
- 1 year and above experience on system/software support area
- Familiar with popular DB system (MySql, Oracle, etc.)
- Familiar with popular OS system (Linux/Solaris, etc.)
- English communication is a must
- Software(Java) development experience would be a plus.
- Familiar with git, Jira would be a plus.
- Strong problem solving skills.
- Team cooperation.
- Familiar with EC business would be high plus.
职能类别: 技术支持/维护工程师
公司介绍
成立于2012年,D1M是目前中国领先的品牌数字零售服务商之一。
立足于中国,我们致力于为品牌提供包含数字化转型咨询、电商技术支持、全域数字营销、全渠道CRM、跨平台电商运营及仓储物流等全领域品牌数字零售解决方案。
我们深耕奢侈品、时尚、美妆等垂直电商领域,以具备国际化视野的专业团队为众多国内外知名品牌提供专业且高效的服务。
在数字零售全球化趋势下,我们帮助品牌实现电商全球化布局,构建并驱动品牌电商价值。
遵循轻松和谐的企业文化,并提供具有竞争力的薪酬福利、人性化的工作机制与氛围。我们脚踏实地而心怀梦想,矢志不渝地专注于完美与创新,以期创造***价值,为客户,为员工。
立足于中国,我们致力于为品牌提供包含数字化转型咨询、电商技术支持、全域数字营销、全渠道CRM、跨平台电商运营及仓储物流等全领域品牌数字零售解决方案。
我们深耕奢侈品、时尚、美妆等垂直电商领域,以具备国际化视野的专业团队为众多国内外知名品牌提供专业且高效的服务。
在数字零售全球化趋势下,我们帮助品牌实现电商全球化布局,构建并驱动品牌电商价值。
遵循轻松和谐的企业文化,并提供具有竞争力的薪酬福利、人性化的工作机制与氛围。我们脚踏实地而心怀梦想,矢志不渝地专注于完美与创新,以期创造***价值,为客户,为员工。
联系方式
- 公司地址:西藏中路525号雅居乐国际广场裙楼4楼