上海招聘

A Reservations Agent with Hilton Hotels and Resorts will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will it be like to work for this Hilton Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

Convert, quickly, inquiries into contracted business
Respond, positively, to sales inquiries to develop future sales leads
Identify sales leads, as appropriate
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation
Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Reservations Agent serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency
Previous experience in a Reservations environment, preferred
Tertiary qualifications, or other collegiate-level degree, not required but preferred

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality.

More than 500 locations and nearly 200,000 rooms across six continents
Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest ooms
Flagship brand of Hilton Worldwide with properties in more than 77 countries
More than 70 world-class resorts and more nearly 200 full-service spas
Harris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011
Number one global brand awareness in the hospitality industry

欢迎您加入希尔顿，成就未来梦想！

上海希尔顿酒店自1988年开业至今已经营达20余载。现今拥有714间可售客房的希尔顿酒店，一如既往地受到广大宾客、媒体朋友及酒店行业专家们的认可。作为全国发展势头最迅猛、竞争最激烈的城市之一，上海为各地宾客提供了34000间五星级酒店客房；而上海希尔顿酒店始终是众多旅行者首选的下榻酒店。
酒店获奖包括：

2016- 天府楼 荣获年度上海***餐厅
2015- 上海希尔顿酒店荣获年度***Mice酒店
2015- 上海希尔顿酒店荣获年度***商务酒店
2015- 天府楼荣获年度***川菜餐厅
2015- 上海希尔顿酒店荣获***婚宴酒店
2015- 天府楼荣获***年度餐厅
2015-上海希尔顿酒店荣获年度***商务酒店
2015- 达芬奇餐厅荣获中国***推荐酒单

地处中心城区的上海希尔顿酒店楼高40层，高高矗立于优雅的前法租界地区。酒店位于城市商业中心，距两大高档商业街——南京路商圈及淮海路商圈仅咫尺之遥；并且毗邻静安寺、静安公园及地铁交通。

酒店共设有714间可售客房，明亮的落地窗户、宽敞的办公区域及高速宽带接入，皆使客房充满现代气息。8间餐厅及酒吧带来风格迥异的各式美食：粤菜餐厅、高档意式餐厅、川菜餐厅、能俯瞰天际线美景的吧三十九、宁波海鲜餐厅、精选各国美食的全天营业餐厅；占地3000平方米的现代化全功能spa馆、健身中心、网球场及壁球馆、美发中心，皆让您在繁忙工作之余，精神焕然一新。上海希尔顿酒店拥有完备优质的服务，并提供修葺一新的酒店设施，以满足旅行人士的多重要求。

日期：2016年5月9日 – 2016年5月13日
时间：9:00 – 18:00
地点：华山路250号(近延安西路) ，静安希尔顿酒店3楼 人力资源部
交通：地铁2号线、7号线（静安寺站）,地铁1号线（常熟站）
               公交01,15,45,48,76,71,94,113,548,824,830,925,936。
如果您热爱服务行业，具有四、五星级酒店的工作经验者优先，欢迎您加入希尔顿，成就梦想。
请您带好身份证原件，1寸近照1张以及最新简历亲临招聘现场。
如未能参加现场招聘者，也可将相关材料邮寄至：
上海静安区华山路250号静安希尔顿酒店 人力资源部 ，邮编200040
或Mail至 Karen.tang@hilton.com，请在应聘邮件和信件中注明应聘职位。 感谢您的配合。