上海招聘

JOB SUMMARY
-Provide supports to customer on supported applications which depends on the SLA. Troubleshoot computer problems and advice on appropriate actions. Complete application project-based work.

PRIMARY RESPONSIBILITIES
-Answer customer questions in person and via phone on those supported applications.
-Troubleshoot computer problems.
-Determine source of computer problems (hardware, software, user access, etc.).
-Advise customer on appropriate action.
-Provide recommendations on company application purchases.
-Document resolutions for future reference.
-2nd level technical support, such as remote service by RDP.
-Onsite support might be needed as customer required.
-Other duties as assigned.
-Fresh Graduate Welcomed

Requirements
-Computing related skills, e.g. PC troubleshooting, windows products, etc.
-Communication and customer service skill
-Capability of English skill;
-Team player

工作概要

根据服务等级为客户提供技术支持。采取适当的行动来解决客户计算机以及设备的问题。技术支持为基础的工作。

主要任务

• 回答个人客户问题，通过电话技术支持。
• 客户端故障排除
• 确认客户端问题源头（硬件，软件，用户权限等）
• 给客户合适的建议操作。
• 在技术支持范畴内给予建议
• 为之后服务整理参考文档
• 第二层技术支持，如，通过RDP进行远程支持
• 根据客户需求到场支持
• 其他职责分配

要求

• 计算机相关专业，有计算机相关能力，如故障处理，windows 产品等
• 与客户沟通交流的能力
• 英语良好
• 有团队合作精神

As an internationally active IT service provider, Freudenberg IT (FIT) offers a unique range of services.
FIT is a reliable partner for implementing, optimizing and operating IT systems in SAP environments. As a strategic addition to the portfolio, FIT has developed its own MES solution (Manufacturing Execution Systems) with the adicom Software Suite.
Freudenberg IT provides a complete service and solution portfolio covering the entire lifecycle of IT investment – from consulting to support and operation.
As part of the globally active Freudenberg Group, FIT possesses extensive process and project experience. Specialized in the automotive supplier industry, discrete manufacturing, logistics, roll products and in technological trade, the sector-specific expertise enables us to optimize business processes for SME customers and implement their requirements in the form of customized and easy to use IT solutions. This is how we secure crucial competitive advantages for our customers.
Around 30 years of experience and over 1,000 customer projects have made us into a successful, internationally active IT service provider for small and midsize businesses. We will provide you with the process expertise you need to secure long-term benefits for your business.
According to a study carried out in February 2008 by the leading European consulting and market analysis company for the software and IT service industry, Pierre Audoin Consultants (PAC), Freudenberg IT is the number one hived off IT company on the free market in Germany, with a share of sales of more than two thirds.

Freudenberg IT is running its business globally, with strong local and separately operating enterprises in Europe, North America and China. The regional Management of these enterprises has a direct reporting line to the CEO (dotted line to the CFO), located in Weinheim / Germany. The independency of these local entities enhances the speed and flexibility regarding customer care and support. On top of the local business approach, the strategic management for the Freudenberg IT Group is carried out by the global management team. Global support functions coordinate and monitor standards (Financials, HR, Quality Management etc.) for the whole group.

Our core competencies:
SAP consulting (Global rollout, Greenfield, ERP – MES)
AMS services
Hosting services (SAP, non-SAP, DR solutions)
Managed infrastructure services (Factory Setup, Remote Management)

Additional information can be found at http://www.freudenberg-it.com.