上海招聘

职位描述：
Job Specifications:

? Provide digital campaign management service to customers, configuring campaign assets in a wide range of online marketing platforms such as DoubleClick, liaising with creative agencies, media agencies, publishers and advertisers to ensure smooth delivery of campaign. The result should be high level of customer satisfaction.
? Monitoring ad delivery and providing regular reports to clients.
? Actively track and manage client interactions by logging all customer contacts in Support System.
? Work with senior personnel / engineer on more complex technical issues, in order to provide regular updates and a timely resolution to the customer.
? Attend periodic client meetings/calls if any
? Acquire and maintain knowledge relevant to the job including DoubleClick, Google, Facebook product offerings, current policies and procedures and methods of service delivery, in order to provide technically accurate solutions to customers. Maintain a high level of product and digital marketing knowledge/expertise to exceed client expectations

Digital Analyst is a more senior role that also requires employee to

? Deliver customer and employee training sessions on product fundamentals, best practices, advanced topics, new features, and other custom content.
? Proactive campaign analysis and optimization suggestions, working closely with Account Management Team to develop effective strategy and implementation as to achieve advertisers’ goals

Requirements:

? Communication Skills:
? Demonstrates good listening skills with an ability to fully understand customers’ need
? Demonstrates clear, concise and easy to understand written and verbal communications with customers
? Continuous Learner:
? Ability to learn new concepts, software applications and reporting consoles quickly to meet job requirements and maintain professional competence
? Operation-focused Mind:
? High degree of attention to detail is needed for the operation nature of the job
? Delivery of error-free operation support

? Customer Orientated Mind:
? Responds in a timely manner to the needs of the customer
? Manages customer expectations in terms of service level and communications
? Excellent team and interpersonal skills
? Excellent analytical and problem solving skills
? Excellent communication and writing skills (fluency in Mandarin, proficiency in Cantonese, and/or English) to support customers by phone and email
? Ability to multi-task in a fast paced work-environment


Education and Experience:
? Bachelor degree required preferably in business, economics, mathematics, or statistics or related disciplines
? 1-2 years continuous working experience in a client facing technical environment, preferably digital marketing related. Fresh graduates with passion in digital marketing are also welcomed
? Medium competency level in HTML, javascript and other web technology
? Strong Microsoft Office skills, including Word, Excel and Powerpoint 举报 分享

About FiveStones

FiveStones is set up with a vision to provide advertisers, agencies and publishers a full suite of digital marketing offerings from technology engagement, ad operation and production services to strategic consulting so that our clients can make the most out of their digital marketing investment. FiveStones supports a wide range of marketing technology in APAC on Display, Search, Social and Mobile platforms. We are the first DoubleClick Certified Marketing Partner in Asia. Headquartered in Hong Kong, FiveStones serves clients across the entire Asia Pacific region.

Numiracle Group总部位于香港，是一家全案广告公司
FiveStones 是 Numiracle Group旗下的一家数字营销公司，中文全称石网商务咨询（上海）有限公司
FiveStones 致力于为广告商，广告代理商及广告发布媒体提供从技术投入，广告经营和生产服务，战略咨询的全套数字营销产品，为客户提供优化的数字营销方案，将投入利益最大化。FiveStones在亚太区提供广泛的营销技术，如展示，搜索，社交及移动平台等。FiveStones是亚洲的第一个具备DoubleClick和谷歌认证的营销伙伴
FiveStones的总部设于香港，在上海、台北、悉尼，首尔，新加坡设有分公司及办事处，我们的服务遍布整个亚太地区。
现公司诚聘具备数字媒体专业背景之人才加入我们