上海招聘

职位描述：
Basic Purpose 招聘目的:
An opportunity to join one of our automotive project teams to support the smooth running of the global Customer Satisfaction programme. Part of a global team, the role supports project team on a wide variety of aspects of the programme.
本职位将会在我们的汽车团队中进行全球性的顾客满意度项目运营支持，作为全球团队中的一份子，本职位将会在各个方面对项目进行支持。

Please include your English resume if you are interested in our position
如您对我们的工作岗位感兴趣，请同时附上您的英文简历

Job Responsibility工作职责:
(1) Manages project execution ensuring quality/ timing/productivity.
项目执行，确保质量、时间和完成度
a) Checking data and functionality of the platform
数据及平台功能运行的检查工作
b) Preparing and checking offline deliverables
线下报告的准备和检查工作
(2) Investigation and answering of queries from clients (internal and external).
调查和回答来自客户的问题
(3) Works with team on client-driven program changes.
和团队一起完成客户需求
a) Develops and oversees project changes and enhancements.
制定及管控项目需求变更。
b) Internal coordination with support departments
和技术支持部门的内部沟通工作
(4) Works with external suppliers and other internal departments.
和供应商及其他内部部门的工作
(5) Support team in any needs or requirements.
完成团队指派的其他工作
(6) Extraction and Analysing of data (as required)
数据导出和分析（根据需要）
(7) To adhere to ISO20252 Quality Procedures and Employee Handbook
遵守项目标准流程及员工手册

Qualifications Requirements资质要求:
(1) Bachelor Degree or above
本科学历及以上
(2) Fluent in English (Speaking and Writing), Mandarin is nice to have.
英语说与写的水平需要流利，有普通话水平更好
(3) Fresh graduate or 1 – 2 of experience in Market Research or other Industry professionals.
应届毕业生或1-2年工作经验均可
(4) Must have a strong service orientation
有强烈的服务意识
(5) Organized person/very structured and detail oriented
做事有条理，细心
(6) Ability to plan workload and prioritise, work under pressure and meet deadlines
能够合理安排工作量，分主次，能够承担工作压力，保证按时完成
(7) Technology orientated, working knowledge of all aspects of the IT system in particular Outlook and Excel
对技术方面很关注，有IT相关系统的知识技能，特别善于运用Outlook和Excel

Some experience in the following (but not necessary)以下一些相关经验并非硬性要求:
(1) Market Research Expertise or Project Management
有市场研究或项目管理相关经验
(2) Customer Satisfaction Experience
有顾客满意度项目相关经验
(3) Automotive Experience
汽车行业相关经验
(4) Some experience in DBA role
数据库管理相关经验
(5) International/Global project environment experience
国际性或全球性项目经验



To learn more about MaritzCX, please visit our website at www.maritzcx.com
欲知公司更多信息，请访问我们的网页 举报 分享

Your Customer Experience Outcomes Partner

MaritzCX believes organizations should be able to see, sense and act on the experiences of every customer, at every touch point, live. We help increase customer retention, conversion and lifetime value by embedding customer experience intelligence (CX) and actions systems in the DNA of business operations. With a unique combination of CX software, data and research science, deep vertical market expertise and managed program services, only MaritzCX brings together everything you need to instrument and continuously improve customer experience performance – everywhere.