上海 [切换城市] 上海招聘上海银行招聘上海客户主管/专员招聘

Customer Service Representative 客服专员(职位编号:00101)

派克汉尼汾液压系统(上海)有限公司(Parker Hannifin)

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:机械/设备/重工

职位信息

  • 发布日期:2012-08-17
  • 工作地点:上海-浦东新区
  • 招聘人数:1
  • 职位类别:客户主管/专员  

职位描述

Position Summary:
Responsible for quotation preparation and negotiation, sales order management, quote/order/business tracking, and coordination with relevant departments in addressing key customer inquiries and claims.

Job Responsibility:
? Review and respond to key customer inquiries with support and direct involvement from purchasing, planning, operation, warehouse, QA, in & ex, accounting
? Initiate quotations to customer; coordinate with application, costing and pricing department for quote processing; follow up the entire quote process to minimize quote turnaround time.
? Quote and negotiate expedite fee when applicable.
? Participate in price negotiations with customer; provide sales history and forecast to pricing manager and product line manager as reference.
? Follow up on quotation; track sales record of each quote.
? Coordinate with sales and distributors for proper orders taking
? Provide timely sales order entry and update, based on documented customer requests.
? Coordinate related work with purchasing, import & export, planning, warehouse for on-time delivery
? Communicate to customers on delivery schedule; negotiate with customers on request dates
? Acquire demand forecast from customers for ongoing orders; Provide forecast to planners for inventory planning
? Coordinate with warehouse, QA, Sales for all claims handling
? Provide related work by claims as goods return, credit note issuing, replacement ordering and shipping, invoice sending, etc.
? Filing of inquiry/quotes/orders/technical papers/related customers & division's faxes
? Respond to sample/catalog requests; follow up on sales leads

Qualifications:
? Bachelor degree, proficient in English and computer literate
? Possess customer service concept, interpersonal skill
? Mature, Detail Oriented, Sense of responsibility, urgency and ownership
? Electronic industry experience preferred
? 5+ year working experience in the field of customer service, sales, marketing, etc.

公司介绍

派克汉尼汾公司是全球一流的运动控制制造公司,致力于提供一流的产品及用户服务。作为纽约证券交易所500强公司之一(纽约证交所交易代码:PH),我们的元件和系统超过1400余条生产线,在运动控制方面分布于1000多个工业和航空领域。派克汉尼汾公司是唯一一家为客户提供液压、气动和机电一体化运动控制方案的制造商。公司在其领域内拥有最大的销售网络,有超过7500个销售商在为世界各地400,000个客户提供服务。派克汉尼汾进入中国已有二十多年的历史,1990年派克汉尼汾公司在中国建立了第一个销售办事处。现共有四个销售办事处,分别位于上海、北京、广州、香港。于1994年在香港成立了亚太地区总部。于2000年在金桥成立了独资工厂,同时为中国区的总部,即:派克汉尼汾管理(上海)有限公司,负责整个派克汉尼汾在中国的管理。派克汉尼汾流体传动产品(上海)有限公司,作为销售公司从事和发展派克中国的业务活动。

就职于Parker并不仅仅是工作。作为尖端科技产品和系统的制造商和设计商,Parker要依靠着公司雇员的支持、创新和多元化,始终无所畏惧地接受严峻挑战。我们为志向远大的高素质人群-经验丰富的专业人士以及应届毕业生-提供合适的职位和职业发展机会。

联系方式

  • 公司地址:上海市浦东金桥出口加工区云桥路280号 (邮编:201206)
  • 电话:13182758001