IT Application Support Analyst(IT应用支持分析)
赫斯基注塑系统（上海）有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：机械/设备/重工
职位信息
- 发布日期：2013-05-13
- 工作地点：上海-浦东新区
- 招聘人数：1
- 工作经验：一年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：技术支持/维护工程师 系统测试
职位描述
General Job Description:
As an Application Support Analyst on the Corporate I.T. team, your primary role will be providing global Tier 2 application support and ticket resolution for Husky's enterprise applications. You will interact with end-users to understand issues and errors, provide resolution and training as well as liaison between Tier 2 and Tier 3 SMEs. Application Support can be at the localized level and at the global level, depending on the volume and nature of the issues.
Key Responsibilities:
1.Responsible for handling technical support problems in the context of the global ERP operations and/or CAD users and/or MES and Time Entry applications. This includes taking calls verbally or in written context. This can include investigating technical interface isses between feeder systems and the ERP systems and ERP bug fixing.
2. Required to take "ownership" of the problem to ensure its proper completion including first and second level troubleshooting and following up with the end user and entering calls into the call tracking system database.
3.Collaborating with coworkers to research issues and find solutions and talking with programmers to explain software errors or to recommend changes to programs.
4.Be able to "data mine" the support calls to establish trending and common calls.
5. Assisting with the creation of software specifications for bug resolution and testing software enhancement or bug resolution.
6. Where required coordinating change management surrounding the software changes.
7.Assisting with the creation of or modifications to end-user training manuals and procedures as well as assisting with the development of training materials, such as exercises and visual displays.
8.Called upon as required to be a team member of project implementation.
Job Qualifications:
As an Application Support Analyst on the Corporate I.T. team, your primary role will be providing global Tier 2 application support and ticket resolution for Husky's enterprise applications. You will interact with end-users to understand issues and errors, provide resolution and training as well as liaison between Tier 2 and Tier 3 SMEs. Application Support can be at the localized level and at the global level, depending on the volume and nature of the issues.
Key Responsibilities:
1.Responsible for handling technical support problems in the context of the global ERP operations and/or CAD users and/or MES and Time Entry applications. This includes taking calls verbally or in written context. This can include investigating technical interface isses between feeder systems and the ERP systems and ERP bug fixing.
2. Required to take "ownership" of the problem to ensure its proper completion including first and second level troubleshooting and following up with the end user and entering calls into the call tracking system database.
3.Collaborating with coworkers to research issues and find solutions and talking with programmers to explain software errors or to recommend changes to programs.
4.Be able to "data mine" the support calls to establish trending and common calls.
5. Assisting with the creation of software specifications for bug resolution and testing software enhancement or bug resolution.
6. Where required coordinating change management surrounding the software changes.
7.Assisting with the creation of or modifications to end-user training manuals and procedures as well as assisting with the development of training materials, such as exercises and visual displays.
8.Called upon as required to be a team member of project implementation.
Job Qualifications:
· Fluent English speaking and writing
· Good communication and coordination skills, strong working moral
· Application support work experience is a plus
· Basic Windows client is a plus.
· Presentation and good meeting facilitation skills are a plus.
· Bachelor’s Degree in Information Technology or Industrial Engineering
公司介绍
赫斯基的成功基于员工的成功。赫斯基“使客户保持领先地位”的能力基于我们强大的员工队伍。赫斯基注塑系统成立于1953年，现已发展成为塑料行业提供注塑设备和服务的领先供应商。我们是一家全球公司，不断创新、亲密的客户关系、强烈的社区意识、独特的企业文化和价值观为公司奠定了坚实的基础。我们致力于为客户提供***品质的产品和服务。在我们积极进取，不断发展之时，我们寻找具有才能并渴望和公司一同成长的新成员。赫斯基亚太区总部位于中国上海一个美丽的园区。我们提供具有竞争力的薪酬，吸引人的福利待遇和绝佳的工作环境。
赫斯基的设备和服务用于生产饮料包装、瓶盖、薄壁包装、医疗和电子消费等产品。赫斯基公司现有40多个服务和销售办事处，全球员工超过4,000名，我们为超过100个国家的客户提供支持。我们在加拿大、美国、卢森堡、奥地利和中国的工业园区内设有生产基地。
At Husky Injection Molding Systems, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible. Founded in 1953, Husky has grown to become a leading supplier of injection molding equipment and services to the plastics industry. We are a global company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. Husky’s Asia Pacific headquarters is located in Shanghai, China on a beautiful campus. We offer competitive compensation, an attractive benefits package and a great work environment.
Husky equipment and services are used to produce a wide range of products for the beverage packaging, closures, thinwall packaging, medical and consumer electronics markets. We have more than 40 service and sales offices, employ over people worldwide and support customers in over 100 countries. Our main manufacturing facilities are located in Canada, the United States, Luxembourg, Austria and China.
赫斯基的设备和服务用于生产饮料包装、瓶盖、薄壁包装、医疗和电子消费等产品。赫斯基公司现有40多个服务和销售办事处，全球员工超过4,000名，我们为超过100个国家的客户提供支持。我们在加拿大、美国、卢森堡、奥地利和中国的工业园区内设有生产基地。
At Husky Injection Molding Systems, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible. Founded in 1953, Husky has grown to become a leading supplier of injection molding equipment and services to the plastics industry. We are a global company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. Husky’s Asia Pacific headquarters is located in Shanghai, China on a beautiful campus. We offer competitive compensation, an attractive benefits package and a great work environment.
Husky equipment and services are used to produce a wide range of products for the beverage packaging, closures, thinwall packaging, medical and consumer electronics markets. We have more than 40 service and sales offices, employ over people worldwide and support customers in over 100 countries. Our main manufacturing facilities are located in Canada, the United States, Luxembourg, Austria and China.
联系方式
- Email：recruiting-northasia@husky.ca
- 公司地址：中国（上海）自由贸易试验区巴圣路101号