上海招聘

GENERAL JOB DESCRIPTION:
Working within the PET Product Quality group, SIF Team, the Mold Service specialist is responsible for resolving after sale customer inquiries and problems through telephone and e-mail support or site visits.

KEY RESPONSIBILITIES/AREAS OF ACCOUNTABILITY:
The SIF Specialist is responsible for resolving after sale customer issues and problems through telephone support or site visits. Specific duties include;
? Working with a cross functional team (including field service and internal manufacturing/engineering resources) to identify root cause of the issue (SIF) and apply a containment or solution for the customer in the fastest time possible
? Ensure containments and issues are well documented and searchable by other SIF Specialists and Call Centre
? Ensure knowledge of the issue is transferred in the form of troubleshooting guides
? Identify patterns of failures and raise awareness through SIR proposal
? Providing knowledge and expertise in support to the Service, Sales and Call Center organizations
? Communicating effectively in both written and verbal form to customers and Husky
? Analyzing and reporting potential Product (Mold, Machine, Hot Runner) problems, and recommending improvements to Husky Products
? Recommending preventative maintenance for Husky Products
? Recommending Husky Product quality improvements
? Analyzing and reporting customers site findings
? Assisting with preparation of manuals
? Troubleshooting in house and for customers
? Supporting Research and Development activities
? Travel: approximately 10-15%

TECHNICAL/PROFESSIONAL KNOWLEDGE, SKILLS & ABILITIES:
? Knowledge of Husky products, tools, standards, processes and technology
? Proficient with computers (MSOffice, BAAN IV/LN, E-mail, Blue Print Reading, Schematic Drawings)
? Strong knowledge of plastics processing and injection molding principles
? Expert troubleshooting / ability to root cause
? Manage own time for maximum productivity
? Illustrates strong attention to details when completing tasks
? Communication ( verbal, written and presentation ) skills
? Problem solving and creativity skills
? Technical report writing skills
? Data collection and analysis skills
? Strong self-guided learning skills
? Plastics processing experience is an asset
? CAD (Unigraphics is an asset)

- EDUCATION
? College Diploma in Mechanical/Hydraulics/Plastics Engineering or equivalent experience

- RELATED EXPERIENCE
? Minimum 5 years relevant experience
? Senior level Machine / Mold tester
? Senior level Service Technician

赫斯基的成功基于员工的成功。赫斯基“使客户保持领先地位”的能力基于我们强大的员工队伍。赫斯基注塑系统成立于1953年，现已发展成为塑料行业提供注塑设备和服务的领先供应商。我们是一家全球公司，不断创新、亲密的客户关系、强烈的社区意识、独特的企业文化和价值观为公司奠定了坚实的基础。我们致力于为客户提供***品质的产品和服务。在我们积极进取，不断发展之时，我们寻找具有才能并渴望和公司一同成长的新成员。赫斯基亚太区总部位于中国上海一个美丽的园区。我们提供具有竞争力的薪酬，吸引人的福利待遇和绝佳的工作环境。
赫斯基的设备和服务用于生产饮料包装、瓶盖、薄壁包装、医疗和电子消费等产品。赫斯基公司现有40多个服务和销售办事处，全球员工超过4,000名，我们为超过100个国家的客户提供支持。我们在加拿大、美国、卢森堡、奥地利和中国的工业园区内设有生产基地。

At Husky Injection Molding Systems, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible. Founded in 1953, Husky has grown to become a leading supplier of injection molding equipment and services to the plastics industry. We are a global company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. Husky’s Asia Pacific headquarters is located in Shanghai, China on a beautiful campus. We offer competitive compensation, an attractive benefits package and a great work environment.
Husky equipment and services are used to produce a wide range of products for the beverage packaging, closures, thinwall packaging, medical and consumer electronics markets. We have more than 40 service and sales offices, employ over people worldwide and support customers in over 100 countries. Our main manufacturing facilities are located in Canada, the United States, Luxembourg, Austria and China.