上海招聘

该职位是赴外企岗位。



The Role:
Service Desk Analyst will deliver Service Excellence by providing First Line Support and Customer Services to a large worldwide user community over the week end (Saturday and Sunday). This involves logging, tracking and recording to the resolution of calls in line with SLAs and targets set by the client, constantly aiming for superior Customer Service.
? Proactive call management; problem escalation and resolution
? Act as the primary interface with the user community actively promoting Service Excellence at all times
? Ensure that all IT/Facility related problems and requests are recorded in the call logging system and regularly updated
? Liaise between departments / teams and act on behalf of the User
? To manage external 3rd Party service providers as required
? To manage and own and service desk calls through to resolution
? Fluency in English.


Technical Skills:
? Experience of MS Office including Windows 7
? Experience of using Incident Management software i.e. Remedy, Heat or Support works
? Adding Active Directory and Exchange Accounts
? Knowledge of the ITIL Processes

上海讯杰科技有限公司（简称SDDC）是一家基于互联网运营模式，面向企业，专注于IT基础架构的“智能运维服务商”。其核心服务产品是构建于具有高度自有知识产权的新一代“CMDB+”的大数据平台之上，通过ISO270001/ISO20000/ITSS所建起的IT运维服务流程，借助强大的自有技术专家团队和技术生态圈，以“运维机器人”产品为用户进行服务。其产品已获得了包括中国电信、中国联通、交通银行、东方财富、JCI、马士基、***、阿克苏诺贝尔、腾讯云等百余家用户的信任。同时其业务模式和服务产品也得到了众多海内外投资机构的青睐，获得了亿元级的估值，为后续的高速发展奠定了坚实的基础。


上海讯杰科技有限公司是：
☆ 中国***个投入商用的金融云运维/运营者
☆ 中国***个投入商用的企业云运维/运营者
☆ 中国***家以O2O方式提供IT运维服务产品的产品提供商
☆ 中国服务定义数据中心的创导者SDDC
☆ 中国***的IT系统专业服务商之一,15年专业运维经验积累


公司官网：*****************


在讯杰科技，你可以获得不一样的成长空间，你可以感受宽松的工作氛围，你可以得到丰厚的回报，心有多大，舞台就有多大。