上海招聘

Vacancy description
？ Provide customer service in Greater China & South East Asia from receiving customer's order to
shipments, follow up and after-sales support
？ Enter customer’s order into SAP system and place cross company order to correct oversea plant.
？ Provide availability and shipment schedule within established guidelines
？ Track order activity, and alerts appropriate staff of any potential delivery problems, expedites the delivery of selected orders
？ Coordinate export and domestic delivery issue by communication with agents / Forwarders / Warehouse, etc
？ Research and co-ordinate customer complaints and issues in both customer service and logistics imperfections
？ Check warehouse inventory report & activity report
？ Data oriented, accurate record keeping
？ Other on-job tasks assigned

Profile
？ Bachelor degree in relative area ( business administration/ supply chain/ international trading / domestic distribution … and
etc )
？ At least 5 years of relevant working experience in Customer Service/ Logistics/ Shipping, preferably with SAP experience
？ Basic knowledge of chemical/ plastics industrial and operations process, air and ocean logistics an added advantage
？ Familiar with import/ export operation, especially WGQ Free Trade Zone operation.
？ Excellent oral and written communication skills in English & good interpersonal skills.
？ Strong analytical and problem-solving skills, able to work under pressure.
？ Be willing to have team work cooperation balanced with independent work.
？ Be flexible with an ability to learn quickly.
？ Knowledge of Microsoft Office software.

罗地亚，苏威集团旗下成员，是一家致力于可持续发展的精细化工集团。作为化工领域的领军企业，集团宗旨是不断提高自身的经营能力和创新能力，帮助客户提升其业绩水平。罗地亚旗下共有11个全球业务单元，与汽车、电子、香精和香料、保健、个人和家庭护理、消费品和工业等市场中的主要企业建立了合作伙伴关系。罗地亚目前在全球拥有约14000名员工，2010年的销售额达到52.3亿欧元。