上海招聘

Responsibilities:

· Analyzes and understands the customer's needs and the encountered problems/ bugs;

· Performs functional and basic technical analysis on the assigned tickets and handles the communication with the users;

· Collaborates closely with the technical analysts in order to identify the best solution for the bug corrections/developments;

· Performs system testing and different system set-ups related to support activity;

· Provides trainings for the key and final users, providing a global vision of an integrated system;

· Creates SQLs and requests data updates in the system;

· Updates Control Data for the IT owned system setup;

· Software management: coordinate and perform application upgrades and installations; configure and maintain application processes; configure and automate system, application backups; perform restores of applications as needed.

· Performs regular system monitoring and data clean-up activities;

· Creates working procedures, builds-up knowledge databases and functional documentation;

· Creates quick references, configuration documents as well as the user manuals;

· Stays updated with the IT support best practices and procedures and suggest improvements;



Requirements:

Mandatory:

· Bachelor graduate

· Work experience of at least one year within the IT/ Accounting/ Customer Support department;

· SQL/ Oracle databases knowledge;

· Good written and oral knowledge of English, French is a plus

· Availability to work on shifted hours occasionally;

Represent a strong advantage:

· Knowledge of Finance and Accounting

· Knowledge of systems concepts and technologies

· Previous experience in IT, specifically in ERP-based support.

About Ubisoft & Shanghai Studio:

Ubisoft’s 19,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent has brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come.

Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Created in 1996, Ubisoft Shanghai studio, is a vibrant and exciting place where our 600+ talents get opportunities to either co-develop great AAA blockbuster games, create cutting-edge online games or produce fun mobile games.