上海招聘

Responsibilities:
1. Ensure excellent service is provided by performing any customer service related regulation, procedure and guideline;
2. Handle customer enquiries, advice and complaint;
3. Be familiar with every company policy and regulation and ensure the implementation;
4. Work closely with Property Management frontline staff for emergency handling;
5. Support Marketing team for constant updates of work related information and data analysis;
6. Keep close contact with tenants in operational front and maintain good relationship.

Requirements:
1. University graduate, Property Management & Hotel Management preferred;
2. 2 years’ or above customer services experience;
3. Able to communicate in fluent Mandarin. Substantial communications skill in English. A third language is a plus;
4. Good PC skills. Figure sensitive. Technology savvy;
5. Independent with deep sense of responsibility;
6. Strong customer service sense. Well mannered and ably groomed.
7. Pro-active personality and positive attitude;
8. Able to perform shift work and odd hours.

兴业太古汇项目由两家香港上市公司，香港兴业国际集团有限公司与太古地产有限公司按50：50比例共同投资、拥有兼管理运营，项目位于上海浦西静安区南京路商圈核心优越地段，与地铁13号线无缝连接，毗连地铁2号线及12号线南京西路站，尽享四通八达的地利优势。整个项目占地面积约6.3万平方米，总楼面面积约为32.2万平方米，包括一座面积约10万平方米的时尚购物中心、两幢逾17万平方米的甲级办公楼、三家逾5万平方米，共提供超过400间客房的豪华酒店及酒店式住宅。