上海招聘

The Shanghai Disney Resort is a Cooperative Joint Venture between WD Holdings (Shanghai), a subsidiary of Disney Enterprises, Inc., and Shanghai Shendi Group Co., Ltd., a state-owned joint venture investment holding company. It comprises of a Management Company, which will supervise the construction and operation of the Resort, and two Owner Companies. The Resort, located in Pudong, Shanghai, is targeted to open in late 2015 and will consist of a “Magic Kingdom”- style theme park, which will be owned by one Owner Company; and 2 resort hotels and a retail, dining, and entertainment district, which will be owned by the other Owner Company. The joint ventures were incorporated in April 2011, and we are now in the early stages of hiring our Resort’s cast member to help set up the operation for a successful opening.

Technology is at the forefront of delivering the magic and enabling the unparalleled vacation experience that makes Walt Disney Parks & Resorts the most visited tourist destinations. The Walt Disney Park & Resort Technology (WDP&R Technology) combines custom technology solutions with creativity to produce robust applications and infrastructures that enhance all aspects of the guest experience.

The NOC Engineer works as the first level support, takes responsibility of ensuring maximum possible service availability and performance, and work closely together with team to achieve success. NOC engineers are required to ensure all assignments are fulfilled in a timely, co-operative and professional manner.

WDP&R Technology team seeks forward-thinking team members with accomplished professional experience who are passionate about delivering a quality product, desire to learn and grow, and enjoy working closely with business partners on both strategic and tactical challenges.

Responsibilities/Duties: Essential functions of the job are listed below. Please note that other duties may also be assigned.
? Be able to participate in a 24*7 rotation
? Manage and maintain monitoring systems of facilities, servers, systems and networks.
? Monitor facility/network/server status and troubleshoot issues; create and update trouble tickets as required by standard procedures.
? Action any fault alarms received from monitoring tools, as the first level support.
? Make the first attempt to resolve fault, and escalate to the second level support when they are unable to resolve it.
? Comply with established Standard Operating Procedures in response to system alerts and routine tasks with consistent accuracy.
? Ensure incidents are reported and cleared within the defined timescales.
? Carry out daily Data Center operations, control access in line with pre-defined rules, and do general housekeeping of the Data Centre.
? Update documentation to record changes to HW/SW, configuration, and other resources
? Draft new and updated procedures as directed by senior engineers.
? Configure network routers, switches, servers and support devices as per standard procedures or as directed by network/server engineers.
? Assist network/server engineers in collating, processing and presenting records and data.
? Other duties as assigned.


Qualifications:

Minimum Knowledge/Requirements
? A minimum of 2-years of experience in an IT Support or similar role.
? Good network diagnostic skills.
? Basic knowledge storage technologies, Windows/Linux operation system, and basic Linux CLI skills.
? Good communicator with a natural aptitude for dealing with people.
? Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
? Strong analytical skills and able to collate and interpret data from various sources.
? Ability to assess and prioritize faults and respond or escalate accordingly.
? Must be able to get to Disney parks and resorts within 1½ hrs, during off hours (to be part of rota).

Preferred Qualifications
? Bachelor or equivalent degree in Telecommunications or Computer Science.
? CCNP / CCNA or equivalent certified, Additional certifications is a plus.
? Expertise in non-Cisco platforms, such as HP(H3C), Avaya,is a plus.
? Bilingual of English and Mandarin is required.

Skills/Abilities
? Ability to interact effectively at all levels and across diverse cultures.
? Able to effectively prioritize tasks in a high-pressure environment.
? Highly self-motivated and directed, with keen attention to detail.
? Strong customer, quality and results orientation.
? Ability to be an active and effective team member.
? Ability to recognize and embrace change as the external environment and organization evolves.

作为全球家庭娱乐业的领军企业之一，上海迪士尼度假区为我们的游客带来独具一格的服务和珍藏一生的记忆。加入我们，在这个充满奇幻、想像、创意和探险的全新世界里，为每年数以百万的度假区游客创造欢乐。无论您的迪士尼旅程走向台前还是幕后，您都拥有无限机遇。
As one of the worldwide leaders in family entertainment, Shanghai Disney Resort delivers legendary service and a lifetime of memories for our guests. Joining us in a new world of fantasy, imagination, creativity and adventure involves creating happiness for the millions of guests who visit our Resort each year. Whether your career journey here is onstage or backstage, there are almost unlimited opportunities for growth and personal development at Shanghai Disney.
我们采取积极负责的方法与行动创造环境，以让我们能够尽可能地发挥我们的所长——那就是每一年为数百万来自全国和世界各地的游客打造神奇的游玩体验。作为对健康和安全承诺的一部分，我们要求所有新员工在入职前完成新冠疫苗的接种。
We are taking a responsible approach to creating environments that allow us to do what we do best – welcome and entertain millions of guests each year from across the country and around the world. As part of our commitment to health and safety, we require all newly-hired employees to be fully vaccinated against COVID-19 prior to their onboarding dates.