上海招聘

Business Segment

Aviation Commercial Engines

Essential Responsibilities

The Senior Field Support Engineer will provide leadership, technical direction, and assistance to the customer, user, and other GE field personnel in the operation, inspection, maintenance, and repair of assigned product lines. Interface with all levels of customer and Company organizations. Provide on-site assessment of activities to anticipate problems, trends, and customer climate change. Provide complete reporting of the engine programs, customer problems, failures, trends, and climate.

In addition, the Senior Field Support Engineer will:
· Serve as an expert in proper operation, maintenance, and trouble-shooting multiple types of commercial aircraft engines and ground support equipment, including the use and proper interpretation of data and technical instructions
· Provide senior counsel regarding decisions affecting time on wing, engine removals, and overall fleet management.
· Develop, coach, and mentor assigned Field Service Engineers in product knowledge, problem solving, and customer relationship management.
· Provide communication to the business regarding all engine involved activities/problems through complete, accurate, and timely reports. Reporting also includes significant marketing intelligence and sales opportunities for both engines and support.
· Assist the customer in scheduling maintenance and workload to ensure assets are available to meet schedules.
· Review, analyze, report, and make recommendations regarding reported engine malfunctions to ensure a continuous reduction of disruptions for customers.
· Analyze and make recommendations regarding required maintenance to ensure alignment with customer requirements.
· Review effectiveness of maintenance actions in order to identify training needs.
· Maintain awareness of program and project changes.
· Provide customer insight and training as necessary for future product line support.
· Utilize data and analytics to influence positive outcomes for customers.
· Communicate with all levels of customer personnel to ensure effective support of the product.
· Support Commercial Field Service process improvements as required.

Qualifications/Requirements

· Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in a field service or maintenance position)
· At least 5 additional years of experience in an engineering, operations, or aviation maintenance position

Desired Characteristics

· Bachelor’s degree in engineering
· At least 8 years of experience in an engineering, operations, or aviation maintenance position
· Certified Six Sigma Black Belt
· Strong oral and written communication skills
· Strong interpersonal and leadership skills
· Demonstrated analytical and quality improvement ability
· Demonstrated technical expertise in engine repair, troubleshooting, shop operations, and testing
· Demonstrated understanding of the financial/commercial impact of technical solutions
· Ability to make formal presentations to all levels of the organization, customers and peers
· Able to work with all levels of maintenance, engineering, and management
· Demonstrated use of project management skills and metrics to achieve program goals
· Demonstrated ability to lead, mentor and influence customer and peers
· Ability to work across global teams
· Fluent in English – proficiency in local language preferred.
· Significant experience with customers and airline or corporate jet operations.

GE是世界领先的民用、公务和通用飞机喷气及涡桨发动机、部件和集成系统制造商。在全世界范围内，每2秒钟就有一台由GE飞机发动机提供动力的飞机起飞。在中国，GE致力于与中国航空业携手腾飞。GE公司与法国斯奈克玛（赛峰集团）平股合资的CFM国际公司研发的LEAP-1C发动机，被中国商用飞机有限公司选为中国开发的C919大飞机的动力, GE公司的CF34-10A还是中国ARJ21支线飞机的发动机，GE和中航工业集团成立的合资企业昂际航电被选为C919大飞机项目提供新一代航空电子系统。