上海招聘

Blue Nile is the largest online retailer of certified diamonds, engagement rings and fine jewelry. Our standards are amongst the highest of all jewelers. We provide a superior customer experience, extraordinary value and industry leading product quality and style. We obsess about our customers and are passionate about providing each customer with an amazing experience.

The Blue Nile Diamond and Jewelry Consultant (DJC) is an individual who embraces knowledge and education as their core. A Diamond and Jewelry Consultant at Blue Nile is a person who is outgoing, passionate and thrives on helping others. Our goal in Customer Service is to enhance and grow the brand connection experience for our Blue Nile customers. Our Diamond and Jewelry Consultants do this through being professional, accessible, enthusiastic, and interested in a career that creates a Jeweler for Life relationship with Blue Nile Customers.

Responsibility:
Demonstrate exceptional Customer Service and educate customer on products;
Communicate the Blue Nile Difference, instilling trust and confidence in our brand;
Prioritize customer calls, customer email, live chat and other customer interactions;
Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations;
Understand department goals and meet defined metrics;
Proactively read and take action on daily operations updates as needed;
Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience;
Maneuver effectively and efficiently through all computer systems;
Continuously maintain excellent attendance and punctuality;

Qualifications:
Previous customer and/or call center experience;
Fluency in other languages is a plus;
Bachelor degree in Business, Sales, Communication or Marketing preferred;
Excellent organization skills;
Excellent listening, written and verbal communication skills;
Ability to work within deadlines in a fast paced environment;
Strong computer, typing/keyboarding and data entry skills;
Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons.

Blue Nile 是目前全球***的，销售认证钻石，订婚戒指和高级珠宝的在线零售商。我们提供优越的客户服务，拥有非凡的和业界领先的产品质量和风格。我们致力于让每个客户都能有不寻常的购物享受。
我们公司的优势在于能够在不同的环境中有很强的适应能力。我们团队的灵活性，超强的更新意识，以及丰富的知识和资源，积极地影响着我们的业务和每一位客人。我们提倡勤奋， 灵活，善问，以及精诚的团队合作精神来解决问题， 并持续地改进以带来必要的更新。我们是一支追求成功的团队， 会激励任何形式的成就！