上海 [切换城市] 上海招聘上海销售管理招聘上海客户经理/主管招聘

key Account Servicing Mgr客户服务经理

上海惜安健康咨询有限公司

  • 公司规模:少于50人
  • 公司性质:合资(非欧美)
  • 公司行业:专业服务(咨询、人力资源、财会)  医疗/护理/卫生

职位信息

  • 发布日期:2015-05-17
  • 工作地点:上海
  • 招聘人数:1
  • 语言要求:英语精通
  • 职位月薪:面议
  • 职位类别:客户经理/主管  

职位描述

We are looking for a dynamic individual to join our international team at a foreign-owned start-up company. This person will be responsible for client-servicing a multi-national corporation with 8000+ employees in China.

We are excited to meet with those of you who are self-motivated and have the ability to constantly take on challenges. Someone who shares similar passion in health and wellness is considered a potential good fit to our team.

Main responsibilities:
1.Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
2.Reviews all major deliverables (i.e. strategic brief, budget, scope, timeline etc.) to ensure quality standards and client expectations are met.
3.Communicates the client's goals and represent the client's interests to the team.
4.Owns the contract and contract renewals for new work for an existing client.
5.Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
6.Manage suppliers and vendors in a professional manner and maintain positive cooperation.
7.Approves Change Orders and invoices, and is responsible for payment collections.
8.Feedback to sales, marketing and product team on findings in regular basis
9.Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
10.Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
11.Understanding of company capabilities and service, and effectively communicates all offerings to the client.
12.Reports to the CEO, providing regular input on all account activity, including status and call reports on a regular basis.
13.Plan and execute health events, workshops, programs for client. (work with internal or external health specialists and coaches)

Typical events: Health seminars, Health and wellness workshops, corporate wellness day, health fair, fitness competitions, Mini-marathon, etc.
Typical programs: Office Wellness Moment; Smoking Cessation, Weight management,
Stress management, Walking challenge, etc.

Requirements:
1.Passionate about health and wellness; high sensibility on environment and sustainability
2.Motivated, goal oriented, persistent and a skilled negotiator
3.Strong inter-personal skills and communication skill
4.Excellent written and oral communication skills
5.Handles stressful situations and deadline pressures well
6.Positive energy and able to deliver results handle stress
7.High integrity in delivering results
8.Comfortable working in multi culture environment
9.Minimum 3 years of experience in hospitality project, program or event management
10.Bachelor’s degree or above
11.Knowledge in healthcare is a plus
12.Fluent in both Chinese English is a must. Other languages will be a plus

Job location: Based in Shanghai, Hongqiao area, subway line 2 Song Hong Lu Station
Salary and compensation: Attractive and negotiable


我们正在寻找一个精力充沛的人加入我们国际化的海外创业团队。他/她将负责为超过8000人的国际企业提供客户服务。

我们希望他/她是一个积极进取的,面对挑战持之以恒的人。如果能对健康保健有相似的激情将是一个潜在的合适优点。

主要职责

1负责所有的客户联络,问题解决,和服务交付收款方面的投诉。

2审核所有主要的交付服务(例如:项目摘要,预算,范围,时间表等),以确保提供标准优质的服务符合客户需求。

3.向团队传递客户的目标和兴趣

4.合同的续签,和新客户合同的签订

5.与项目团队一起跟进项目状态,预见相关的或潜在的商机

6.以专业的方式联络供应商和卖方,保持良性合作

7.审核订单变更和发票,跟进催收

8.定期向团队反馈销售,市场,产品的更新

9.确保所有进程和程序是完整的,标准和质量都符合客户的要求,同时项目是有利润的

10.在团队和客户之间建立双向沟通,提供清晰有效的陈述和设置恰当的客户预期

11.了解公司的规模和服务,与客户进行各种有效的沟通

12.直接报告给CEO, 定期输入所有的活动,包括活动状态和定期电话报告

13.计划和执行项目,健康活动,专题讨论(与内部和外部的专家和教练一起)


典型的活动:健康研讨会,健康学习班,企业健康日,健康用品特卖,健身比赛,迷你马拉松,等等

典型的项目:办公室轻松一刻,戒烟,体重管理,压力管理,步行挑战等等


任职要求
对健康和保健有激情,对环境和可持续发展高度敏感
自我激励,目标导向,持之以恒,良好的商谈能力
良好的人际交往和沟通能力
优秀的书面和口语交流能力
对工作时限和压力适应良好
正能量以及能够交付成果,处理压力
高度的结果概括整合能力
适应多元文化工作环境
在酒店项目,计划和活动管理方面有至少三年经验
大学以上学历
有健康管理经验更佳
流利的中英双语能力,会其他语言更佳

工作地点:上海虹桥,2号线淞虹路站附近
提供有竞争力和可议的薪酬


AWB Health is a China market leader in workplace health promotion, fully dedicated to support companies to build systematic workplace wellness programs, around fitness, nutrition and emotional wellbeing. We assist employees to increase awareness and build healthy work & life habits through fun and engaging activities and programs, which in turn help companies to increase employee’s productivity, engagement and performance.

惜安健康是中国市场领先的健康管理咨询公司,专注于帮助企业建立系统性的工作场所健康促进方案,包含运动,营养和情绪健康。我们通过互动有趣的活动及项目帮助员工提高意识及建立健康的工作生活习惯,协助企业提高员工的生产力、忠诚度和绩效。

公司介绍

关于AWB
惜安健康是中国市场领先的企业健康管理咨询公司,专注于指导协助企业设计及实施工作场所健康***实践,包含医疗,营养,运动,情绪健康和环境。
我们的愿景和使命是改善中国每一家企业的员工健康。我们通过互动有趣的活动及项目帮助员工提高意识及建立健康的工作生活习惯,协助企业提高生产力、忠诚度和绩效。

联系方式

  • 公司地址:上班地址:仙霞路350号