CSC Specialist (Japan)/ 客户服务专员 (日语)
奥特斯(中国)有限公司
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:电子技术/半导体/集成电路
职位信息
- 发布日期:2015-05-16
- 工作地点:上海-闵行区
- 招聘人数:1
- 工作经验:3-4年
- 学历要求:本科
- 语言要求:日语良好
英语良好 - 职位月薪:面议
- 职位类别:售前/售后技术支持主管
职位描述
Responsibilities:
1. Managing the interface to PE, OH, plants and sales
2. Interdisciplinary coordination of all questions and issues concerning the specified customer
3. Contact person for commercial issues
4. Evaluate requests from the customer and define the correct route into the organisation
5. First advice of customer on product &plant options in our portfolio
6. Provide input/ information to the AM/KAM for a customer meeting and be the host if AM/KAM is not available
7. Prepare calculations and submit quote to the customer according to the defined rules in the quoting process(quote should consider the price level agreed with customer or AM/KAM)
8. Give input to the monthly/quarterly quotation analysis
9. Is responsible for the accuracy of the system base data (e.g. customer master, customer main group etc.)
10. Track overdue invoices, communicate status
11. Continuous improvement of process landscape not only in sales service
12. Coordinate the agenda of customer visits and meetings
13. Independent handling of identified customers(must be defined by the KAM/Segment Manager)
14. S&C S will support to solve all customer issues pending in the plant
15. Support function of S&C S(Lead has AM/KAM)
- Escalations on delivery times
- Collect customer feedback
- Credit limit request
- Clarification of reasons for overdue invoicesRequirements:
Requirement:
1. Computer and MS office Knowledge
2. Commercial experience
3. Technical understanding
4. Customer service oriented
5. Proficiency of reading and writing in English
6. Good communication & social skills
7. SAP knowledge as plus
8. Able to work under pressure and team oriented.
1. Managing the interface to PE, OH, plants and sales
2. Interdisciplinary coordination of all questions and issues concerning the specified customer
3. Contact person for commercial issues
4. Evaluate requests from the customer and define the correct route into the organisation
5. First advice of customer on product &plant options in our portfolio
6. Provide input/ information to the AM/KAM for a customer meeting and be the host if AM/KAM is not available
7. Prepare calculations and submit quote to the customer according to the defined rules in the quoting process(quote should consider the price level agreed with customer or AM/KAM)
8. Give input to the monthly/quarterly quotation analysis
9. Is responsible for the accuracy of the system base data (e.g. customer master, customer main group etc.)
10. Track overdue invoices, communicate status
11. Continuous improvement of process landscape not only in sales service
12. Coordinate the agenda of customer visits and meetings
13. Independent handling of identified customers(must be defined by the KAM/Segment Manager)
14. S&C S will support to solve all customer issues pending in the plant
15. Support function of S&C S(Lead has AM/KAM)
- Escalations on delivery times
- Collect customer feedback
- Credit limit request
- Clarification of reasons for overdue invoicesRequirements:
Requirement:
1. Computer and MS office Knowledge
2. Commercial experience
3. Technical understanding
4. Customer service oriented
5. Proficiency of reading and writing in English
6. Good communication & social skills
7. SAP knowledge as plus
8. Able to work under pressure and team oriented.
公司介绍
奥地利科技与系统技术股份公司(简称:奥特斯)是全球领先的高端印制电路板制造商,特别是在高端HDI微孔互联印制电路板领域,奥特斯拥有全球领先的技术与市场地位,其产品主要应用于移动设备,还广泛涉及汽车、工业、医疗电子领域。
作为一家迅速发展的跨国企业,奥特斯目前在奥地利本土和亚洲地区共拥有六个生产基地 - 奥地利:利奥本、菲岭;亚洲:印度南燕古德、韩国安山、中国上海、中国重庆(在建)。
奥特斯在中国已有十余年的发展历史。奥特斯(中国)有限公司是集团在中国设立的独资企业,项目于2001年由两国***元首在北京人民大会堂共同签署,截至目前累计总投资超过7亿美元,是迄今为止奥地利在华大的投资项目。公司的主要产品为HDI 高端印刷电路板,客户包括了许多全球领先的移动通讯设备厂商。奥特斯上海工厂现有员工超过4300人,根据中国印制电路协会统计,奥特斯上海工厂已发展成为全球大的HDI 高密度印制电路板制造基地。
奥特斯科技(重庆)有限公司是奥特斯集团在中国设立的第二家独资企业,项目于2011年3月启动,工厂将分三期建设,一期投资为4.47亿美元,预计2016年1月开始量产, 届时员工人数将达到1700人。奥特斯(重庆)有限公司生产的产品为高端半导体封装载板,客户为全球领先的半导体制造商。由于半导体封装载板的准入门槛极高,工厂建成后奥特斯将凭借极具竞争力的自身优势跃为全球仅有的三家、中国***的新一代高端半导体封装载板制造商。
作为一家迅速发展的跨国企业,奥特斯目前在奥地利本土和亚洲地区共拥有六个生产基地 - 奥地利:利奥本、菲岭;亚洲:印度南燕古德、韩国安山、中国上海、中国重庆(在建)。
奥特斯在中国已有十余年的发展历史。奥特斯(中国)有限公司是集团在中国设立的独资企业,项目于2001年由两国***元首在北京人民大会堂共同签署,截至目前累计总投资超过7亿美元,是迄今为止奥地利在华大的投资项目。公司的主要产品为HDI 高端印刷电路板,客户包括了许多全球领先的移动通讯设备厂商。奥特斯上海工厂现有员工超过4300人,根据中国印制电路协会统计,奥特斯上海工厂已发展成为全球大的HDI 高密度印制电路板制造基地。
奥特斯科技(重庆)有限公司是奥特斯集团在中国设立的第二家独资企业,项目于2011年3月启动,工厂将分三期建设,一期投资为4.47亿美元,预计2016年1月开始量产, 届时员工人数将达到1700人。奥特斯(重庆)有限公司生产的产品为高端半导体封装载板,客户为全球领先的半导体制造商。由于半导体封装载板的准入门槛极高,工厂建成后奥特斯将凭借极具竞争力的自身优势跃为全球仅有的三家、中国***的新一代高端半导体封装载板制造商。
联系方式
- 公司地址:上海市闵行区莘庄工业区金都路5000号 (邮编:201108)