上海招聘

职位级别：Middle (4-8 years)

岗位职责

Primary Duties

 Monitors and initiates daily workflow of user support.

 Ensures that all user issues are resolved within established guidelines and that users receive the highest level of customer service

 Responds to telephone calls and e-mail messages including the process of logging calls and messages, provides assistance, initiates referrals, implements escalations, and provides follow-up with users

 Provides hands-on help to users using troubleshooting procedures & techniques, guidance, instruction and other actions as required

 Assists in overseeing regularly scheduled testing and review of hardware and software to ensure potential problems are identified at earliest possible point and takes or recommends appropriate action to resolve problems

 Good personality and active attitude to provide support to end users.

 Skillful on documentation, log and summarize on cases

Other Duties Performed

 Cross Support for Main Hospital, MaoTai Office

 Performs other relevant duties as assigned by IT Manager and Clinic Manager

任职条件

Performance Requirements:

 Expected minimum closure rate of issues is 90% and will be reviewed weekly using the user support log analysis

 Expected to have a “satisfactory” or better rating for at least 85% of random customer service surveys

 Annual review will be based on: customer service survey results, compliance with user support policies and procedures, task logs, and follow-through ability

Knowledge Skills and Abilities

 Strong interpersonal phone and e-mail skills

 Ability to function effectively in a hectic and stressful environment

 Ability to multi-task and follow through with user requests for assistance

 Strong knowledge of the IT environment including industry terminology, particularly windows 2003/XP server/client software

 Knowledge of Outlook/Exchange; MS Windows; MS Office applications; browser; and hardware/software troubleshooting

 A working knowledge of networking particularly TCP/IP.

 Must possess strong, documented attention to details and customer satisfaction

 Excellent spoken and written English

 Excellent communications skills

Minimum Education Requirement

 Bachelor of Science Degree in Computer Science or an equivalent combination of education and experience

Minimum Experience Requirement

 Minimum of two years progressively responsible experience in ensuring end-user satisfaction with IT systems preferably in health care industry.

Alternative to Minimum requirement:

 Five years of progressively responsible experience in user support or help desk.

职位概述

部门概述

上海和睦家医院(SHU)是纳斯达克上市公司美国Chindex集团（股票代码：CHDX）和上海长宁区中心医院共同组建的合资医院，于2004年12月1日开始营业。上海和睦家医院的宗旨是：在家庭般温馨舒适的就诊环境里，为患者提供独特的、全方位的医疗服务。

上海和睦家医院具有自己特定的建院目的，是一家获得JCI国际认证的综合性医院，拥有来自全球的高水平医务人员，同时可与全球40多家保险公司直接结算。上海和睦家医院设有24小时开放的急诊室，可为患者提供门诊和住院服务，医院还配备了一流的手术室、放射科、药房和化验室。

上海和睦家医院在选择具有国际背景的高级医生和本土专家时，不仅考察其培训经历和专业知识是否卓越，还要考察他们的同情心、同理心以及是否真正有兴趣在多元文化环境中工作。除了具有高水平的医疗团队外，上海和睦家医院还与来自地方教学医院及亚洲地区医疗机构的医学教授和顾问建立了良好的工作关系。

上海和睦家医院是值得您信赖的健康伙伴！

上海和睦家医院于2004年12月1日开始营业。上海和睦家医院的宗旨是：在家庭般温馨舒适的就诊环境里，为患者提供全方位的医疗服务。
上海和睦家医院具有自己特定的建院目的，是一家获得JCI国际认证的综合性医院，拥有来自全球的高水平医务人员，同时可与全球40多家保险公司直接结算。上海和睦家医院设有24小时开放的急诊室，可为患者提供门诊和住院服务，医院还配备有手术室、放射科、药房和化验室。
上海和睦家医院在选择具有国际背景的医生和本地医疗专家时，不仅考察其培训经历和专业知识是否卓越，还要考察他们的同情心、同理心以及是否真正有兴趣在多元文化环境中工作。除了具有高水平的医疗团队外，上海和睦家医院还与来自地方教学医院及亚洲地区医疗机构的医学教授和顾问建立了良好的工作关系。
上海和睦家医院是值得您信赖的健康伙伴！
地址：上海市长宁区平塘路699号 邮编：200336

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