上海招聘

Key Deliverables:

1,Supervise the daily operation of the customer service team including order receipt, product allocation, and sales order dispatch to the logistics team.

2,Establish and maintain KPI data such as OTIF, perfect order, customer complaints, and forecast accuracy. Summarize this data on a monthly basis and utilize it to identify key issues and areas needing improvement.

3,Manage the customer service team to engage with customers' employees closer to the operational level and provide useful customer information to the sales team for competitive advantage.

4,Establish and maintain an effective system for collecting both short and long term demand from customers with effective support from the sales team.

5,Communicate demand requirements with the planning function. Balance safety stock requirements and service levels to minimize stock levels while meeting or exceeding targeted service levels.

6,Deliver value added customer service programs to selected key customers.

7,Manage the overall customer complaint process to ensure each complaint is effectively investigated and clear, accurate feedback is given to the customer.

8,Work with internal departments to improve the work efficiency, such as finance for dealing with invoicing and collection issues and logistics for order dispatch and distribution.

Requirement:

1, Qualifications - Bachelor’s degree required as a minimum.

2, People Management - Minimum 5 years working experience in related customer service function, supervisory experience preferred

3, Language – fluent in both English and Mandarin

4, Functional Excellence - ERP system experience a must, SAP experience a plus. Good Excel skills, Access skills a plus.

5, Customer Focus – always takes actions to meet or exceed customers’ expectations while at the same time trying to take the right actions for the business

6, Conflict Management - Excellent communications skills. Ability to embrace conflict and find positive solutions.

国民淀粉公司1889年创建于美国纽约，是全球特殊淀粉行业的领导者和功能性食品配料及配料系统的创新驱动者。2010年公司成功加入Corn Products International公司总部位于美国伊利诺斯州西切斯特，在全球范围内拥有10个技术领先、设备先进的生产基地，在二十多个国家设有技术应用实验室，致力于为客户提供最优质的产品和服务，成为食品工业中着眼于未来的杰出供应商。2004年底，投资2250万美金、占地面积约10万平米的新工厂一期工程在松江工业区建成投产，主要服务于中国、东南亚、日本、澳洲及欧洲市场。同期建成并投入使用的技术应用中心，为国民淀粉向中国本土客户提供更优异、快捷和个性化的服务创造了便利条件。公司把食品安全作为企业最重要的工作目标之一，采用Non-GMO的天然原料进行生产，严格执行产品质量体系及全程责任控制，已获得特种卫生许可证、HACCP、ISO22000、Halal、Kosher等多项严格的认证。扎根于食品市场情报、感官科学、健康与营养以及产品创新等方面的前沿动态，使得国民淀粉有能力满足消费者对食品质构、稳定、方便、营养等方面的需求，为客户提供度身定做的质构解决方案，是国民淀粉对您的承诺。

公司提供具有竞争力的薪金、优厚的福利待遇及良好的职业前景。