上海 [切换城市] 上海招聘上海客服及技术支持招聘上海客户关系经理/主管招聘

Global CCR(Customer Complain Report) Officer

Bureau Veritas 上海申美商品检测有限公司(验货部)

  • 公司规模:150-500人
  • 公司性质:合资(欧美)
  • 公司行业:检测,认证

职位信息

  • 发布日期:2012-09-07
  • 工作地点:上海
  • 招聘人数:1
  • 工作经验:三年以上
  • 学历要求:本科
  • 语言要求:英语精通
  • 职位类别:投诉专员  客户关系经理/主管

职位描述

Job Summary (Brief overview on the scope of job responsibility):
1. Lead the CCR process as defined in SOP QI008
2. Review & challenge operation office's investigation findings
3. Review the External conclusion with the corrective and preventive actions
4. Monitor the CCR timeframe
5. Report on-time the CCR KPI result and submit on time CCR Summary Report
6. Follow-up CCR Closure
7. Responsible on the CCR Reports accuracy & consistency of contents
8. Recommend improvement on CCR processes
9. Responsible for the monthly submission of the CCR Claim log with the updated Executive
Summary



Job Responsibility & Accountability (Key Roles, functions & accountability):
1. Review all statements of investigation provided in CCR file and related information to ensure that
all facts are clearly stated and the investigation summary prepared by Office Manager is with the
reasonable facts and evidences
2. Communicate the CCR issue with the Integrity Control Department Manager to proceed a full
integrity investigation if found some suspicion and believe integrity violation is involved
3. Validate & challenge the investigation result and complete the CCR conclusion based on the
investigation and findings gathered from Operation Manager and Integrity Control Department
4. Communicate & work with related parties to determine whether further investigation is required if
the customer disagrees with the conclusion of the CCR Report submitted to Client
5. Collect and file the complete records of CCR on CPSDOC after the case has been closed
6. Follow-up & ensure timeframe of CCR investigation are followed by related parties
7. Collect and report on-time CCR KPI result in monthly reports to executive management
8. Make recommendations whether CAR/PAR is required and suggest the QA team to initiate the
CAR/PAR for the related case.
9. Prepare the CCR Claim Summary Report & submit on monthly basis to the Management every
Second Monday on or before 12:00 PM local time.
10. Work with the Manager Global Technical Services for the CCR related initiatives and
improvements.



Required Skills & Qualification: (What skills are required for this position):
1. A university degree or above or diploma in the field of manufacturing, quality management.
2. Minimum of 3 4 years of full time experience in Product Inspections process working with
buying/agent agency and/or in factory.
3. Good knowledge of Quality and Production systems. Exposure to the inspection standards or
protocol of consumer products (Soft line, Hard lines). Knowledge of E & E and food products
inspection was an advantage.
4. Good command in written and oral communication skills in English.
5. Good computer knowledge and able to work on MS WORD, MS EXCEL, and MS POWER POINT.
6. Good management skills and ability to handle the challenges independently.
7. High level of ethical values and integrity.
8. Strong leadership, analytical skills, attention to detail and ability to communicate effectively at all
levels of management.

公司介绍

法国国际检验局 (Bureau Veritas) (简称BV)是一家具有国际领导地位的检验、认证、咨询及工程质量控制机构。在质量、健康、安全、环境(QHSE)以及社会道德责任(SA)方面为客户提供业界领先的认证、检测、评估、培训及咨询服务。

公司成立于1828年,总部设在法国,其服务网络遍布全球140个国家和地区的600多个办事处及实验室,工作人员超过22000人,为全球超过280,000家客户提供专业而优质的服务。

上海申美商品检测有限公司作为法国国际检验局与上海检验公司的合资公司,主要为国内外消费品和零售市场提供质量保证。伴随公司业务的快速发展,我们期待着优秀的您的加入。

Bureau Veritas, founded in 1828, headquartered in Paris, is one of the largest international groups with recognized expertise helping clients comply with standards and regulations relating to Quality, Health & Safety, Environment and Social Responsibility.

Bureau Veritas first presence in China was with its Marine business in 1901. In 1993, Bureau Veritas set up a new office in Shanghai. Now it has around 30 offices in China supporting over 3000 clients, with more than 5000 employees working in Greater China region.

In China, Bureau Veritas business operations are under 4 business divisions: Marine, Industry & Facilities, Consumer Products Services, and Government Service & International Trade.

Bureau Veritas Consumer Products Services (Shanghai) - Inspection, Audit & Assessment Services is a joint venture company with Shanghai Inspection Cooperation and specializes in Consumer Products Inspection, Audit & Assessement Services. Being as a third party inspection body, we provide independent, impartial and professional inspection service to our clients.

We have set up seven offices respectively in Shanghai, Ningbo, Qingdao, Nanjing, Hangzhou, Tianjin and Wenzhou. We offer quality assurance services for retailers and manufactures of toy, juvenile, premium, textile, electronic, hard goods and household products. Our business covers Inspection Service (including Hardline, Softline, and Electric & Electronic Product Line) and Audit & Assessment Service (including Social Accountability and Factory Assessment).

For more information, please visit our website below.

With the fast growth of our business in China, we are inviting high calibers to join our team. Pls send your resume, copy of ID card and relevant certificates to the address below. 有意者请将中英文简历、学历证明、相关证书、身份证复印件及薪金要求寄往如下地址:

Pls do add Job Code in the subject of your application email. 请申请者务必
在邮件主题中表明所申请之职位代码。

联系方式

  • 公司网站:http://www.bureauveritas.com
  • 公司地址:上海市闵行区颛桥镇光中路368号A号楼2楼
  • 邮政编码:200032
  • 联系人:Lisa Li
  • 传真:(8621)64891941
  • 电话:(021)