上海招聘

? Title: Senior Consultant – ALP
? Business Unit / Product Line: Fair Isaac Advisors
? Reporting to: Decision Solutions CoE – Senior Director
? Location: Based in Shanghai (alternatively in Beijing)
? Travel: <10%
Role
Be part of the solution development, management, operation, and support for clients based in China, namely the Alternative Lending Platform (ALP). Suitable candidates must be comfortable in this role that focus on helping / support clients, solving issues and doubts, and managing/operating a technical (IT) environment. Candidates should enjoy working in a collaborative and high performing team.

In this role, you will:
? Run, operate and support the Analytical solutions.
? Support and directly communicate with clients, solving doubts, issues and technical problems, performing the support activities to the clients and solutions.
? Work closely with the China team and his peers to fulfill the contracts and respond to client needs.
? Communicate internally at FICO to action support when needed, and report back to the client with the solutions to questions, doubts and issues solved.
? Keep track of solution documentation and client-related activities.
? Understand the solution process flow and tasks associated with manual vs. automated tasks, internal vs. client activities etc.
? Support the team in the definition, management, development and implementation of the solution architecture and its roadmap.
? Run periodic reports and submit it to both FICO and the client.
? Document and keep track of issue resolution with clients.
Requirements for this role include:
General requirements:
? Bachelor’s degree in any technical field, preferably in Information Technology.
? Minimum 6 years of experience within relevant field.
? IT operations, system management skills, and support experience.
? Ability to define requirements and drive the development of the solution.
? Drive and sense of urgency, coupled with the ability to be a team player.
? Excellent communication skills, professional presentation and problem-solving skills.
? Chinese (Mandarin) fluency is essential.
? English fluency is essential.

Technical requirements:
? Strong knowledge on some of the following:
o Java SE and EE Platforms;
o Web Applications Architecture;
o Web-services concepts, architecture, tools, programming APIs & frameworks;
o Database APIs/Frameworks, DDL creation, performance;
o XML handling, parsing, creation, tool involved;
o UNIX (or Operating Systems in general) from the perspective of a software developer, script writing, automation, etc.;
o Knowledge of Tencent, AWS (Amazon Web Services), Alibaba or similar cloud service providers;
o Coding / programming experience;
o Software deployment architecture lifecycle (also written documentation, diagramming, etc.) and application management skills, mainly run/operate solution, support activities;
o Software development process (Unified Process, others);
o Application profiling techniques, tools, concepts, etc.;
o Microsoft Office skills (MS-Excel, MS-Word, MS-PowerPoint).
? Desirable knowledge on:
o Object Oriented concepts (or other similar paradigms);
o Javascript programming, APIs/frameworks usage, experience, etc.;
o AJAX and HTML skills;
o Tableau and/or other OLAP tools.
Personal Characteristics
? Technology savvy: ability to research and find solutions to technical problems, with limited supervision;
? Ability to effectively listen to clients and understand their issues, priorities and needs;
? Ability to work proactively and independently, with limited supervision;
? Ability to juggle multiple tasks/projects by prioritizing them and still meeting deadlines;
? Attention to detail. Sound reasoning skills; logical thinking; ability to see the big picture;
? Interpersonal skills, oral and written communication skills;
? Client-facing savvy.
Responsibilities
? Overall tasks:
o Run, operate and support the solution, as described below.
o Manage the solution system and its components on a daily basis.
o Support and directly communicate with clients, solving questions, issues and problems, performing first and second level of support.
o Communicate internally to action the necessary support when needed, and respond to client’s and internal team’s requests.
o Maintain solution documentation and client activities logs.
o Run periodic reports embedded into the solution.
o Document and keep track of issue resolution and support activities.
o Support and manage the development of the solution roadmap and architecture.

? These tasks are described in more details below:
o Client related tasks:
？ Run the solution in the cloud platform, making sure that all components are running on a daily basis, from network connectivity to final reports sent to clients.
？ Understand the solution process workflow and tasks associated with manual vs. automated tasks, internal vs. client activities etc., especially his tasks and how it affects other and the overall process.
？ Onboard clients:
? Create client credentials and send notification email to client.
? Setup client contact, contract, price information in the application counter and billing system (already automated).
? Notify system to load client data at night
？ Client prepayment setup in system: create records in the application counter and billing system (by typing information into screenshots).
？ Change client credential information.
？ Change client contract or pricing in the application counter and billing system (by typing information into screenshots).
？ Change client score cutoff parameter, guided by the technical team.
？ Change client contact information (typing information into screenshots).
？ System night batch management tasks:
? Monitor the batch tasks run overnight, in the following order:
o Cache: Reload cache change for any new client onboard, or configuration changes.
o Deposit: Transfer new deposit into client’s balance.
o Alert: Check if client is low balance, which may not be able to cover future 14 days requests, regarding to yesterday’s volume.
o Counter: Count yesterday’s requests, refresh memory counter and database table.
o Bill: Use count result to create bill. Bill will only be created when at month end, run out of balance, contract or price changes.
? Verify batch execution logs.
? Send mail with batch files.
? Run and verify XML scoring data extraction batch files.
？ Tenant and Database (Blaze) Repository Support Activities
? Deploy changed FICO generic score model or policy rules
? Create new Blaze server / tenant in the system
? Test client’s environment
？ Support overall client-facing activities in onboarding new clients, renewing client’s access etc.
o System management and proactive monitoring tasks:
？ Monitor online web services run.
？ Monitor operation-related tables (system tables) and automatic alerts.
？ Monitor cloud server availability and performance metrics.
？ Monitor Blaze repository availability and usage.
？ Security monitoring (server, user access, passwords hacking etc.) using the available system tools.
？ Monitoring links, telecommunications, and network capacity of the cloud service.
？ Run daily backups (automated).
？ Restore backup when needed, following predefined instructions.
？ Maintain hardcopies and softcopies of the system documentation (system definitions, service description, and routines).
o Manage and execute daily and on-call (overnight) activities.
o Architecture and solution maintenance tasks
？ Develop and maintain the overall solution architecture.
？ Support the development and implementation of the solution roadmap.
？ Improve or upgrade the solution components when needed.
？ Version control.
? Design, implement and maintain the components according to the solution deployment lifecycle (concept, design, develop, implement/service).

FICO delivers superior predictive analytics solutions that drive smarter decisions


Make Every Decision Count ？

Founded in 1956, and one of the primary creators of credit scoring, FICO? (NYSE:FICO) delivers superior predictive analytics solutions that drive smarter decisions. Our groundbreaking use of mathematics to predict consumer behavior has transformed entire industries and revolutionized the way risk is managed and products are marketed. Our innovative solutions include the industry-leading solutions for measuring credit risk, managing credit accounts, identifying and minimizing the impact of fraud, and customizing consumer offers with pinpoint accuracy. Most of the world's top banks, as well as leading insurers, retailers, pharmaceutical companies and government agencies, rely on FICO solutions to accelerate growth, control risk, boost profits and meet regulatory and competitive demands. Watch a video of Dr Mark Greene, our former CEO and current Chair of the Advisory Council, discussing analytics and connected decisions by clicking here.

FICO’s Decision Management solutions, which combine trusted advice, world-class analytics and innovative applications, include:
?    Analytics - including predictive models, optimization and portfolio analytics. Our analytics - whether delivered as standalone custom engagements or embedded in our applications - bring new precision to decisions.
?    Decision Management Applications - which use Decision Management software to automate, improve and connect decisions based on our proprietary analytic models and user-defined strategies. Each of these solutions is built with the analytics, data, decision strategies and process flow for a particular vertical industry and decision area, such as fraud control or credit account management.
?    Decision Management Tools - giving businesses the ability to create their own decision management applications and models. Our tools include business rules management, model development and decision optimization.
?    Scoring Solutions - which deliver powerful predictions of consumer behavior to help businesses make faster, more profitable decisions. Among our analytic products is the FICO？ score, which drives billions of credit and marketing decisions a year, and is recognized as the standard measure of US consumer credit risk.
?    Professional Services - We use our deep decision area experience and technical expertise to help individual clients solve unique business challenges, and get more value from our tools and solutions.

Our Culture


A Global Business

Headquartered in Minneapolis USA, FICO serves global markets through offices in 14 countries across the globe. We have a substantial presence across the US including San Diego and San Rafael, CA, and our international locations include S？o Paulo, Toronto, Birmingham, London, Madrid, Munich, Moscow, Milan, Istanbul, Johannesburg, Bangalore, Beijing, Shanghai, Hong Kong, Sydney, Tokyo, Seoul, Kuala Lumpur, Singapore, Taipei and Bangkok. We also have employees in many more countries. In addition, we have partners and distributors in Europe, Africa, Australia, Indonesia, Korea, Middle East, New Zealand, Philippines and Taiwan.

In 2009 we rebranded the entire company from Fair Isaac Corporation to FICO, the name by which we are best known in the marketplace. In August 2009 we also changed our NYSE ticker from FIC to FICO to reflect that change. On the surface, the change in our stock ticker is simple, yet what lies behind it is not. As we continue to leverage our unique and increasingly valuable position at the intersection of consumer and business interests, it’s important that we emphasize our relevance to both consumers and the financial institutions that serve them. The trusted FICO brand stands for empowerment, innovation and value, and it resonates well in this regard: over 90% of US financial transactions use the FICO credit score, and countless mission-critical decisions around the globe are enabled by FICO Decision Management Applications and Tools.


Our Core Values

In contrast to some companies, our Core Values are absolutely central to the way we run our business – they define the behaviours we expect and reward and are pivotal in job definition, hiring decisions, employee recognition, performance management, promotions recommendations, and incentive distribution. FICO’s Core Values are:
?    Focus On Clients
?    Develop Our People
?    Innovate & Collaborate
?    Execute With Integrity
?    Deliver High Performance

Importantly, our Core Values are all expressed as a pair of statements, demonstrating both company and individual commitment – for example, ‘Develop Our People’ is (FICO) “We will foster learning and growth by offering an engaging, career-focused environment” paired with (employee) “I will take responsibility for my career development by pursuing learning opportunities”. In this way, we reflect that it takes both individual buy-in and corporate commitment to manifest a day to day reality.


Overview Of Key Industries

FICO works with clients in more than 80 countries and on six continents including leaders in:

Banking:

FICO clients include 90 of the 100 largest financial institutions in the United States, two-thirds of the largest 100 banks in the world and the 100 largest U.S. credit card issuers. Banks, building societies, finance companies, credit card companies, insurers, commercial credit grantors and mortgage lenders have achieved lower levels of bad debt, higher volume and increased efficiency through the use of FICO products and services. FICO’s Decision Management technology, first applied in financial services, is now available as the “gold standard” in analytic models and decision engines for all industry leaders. The credit industry alone uses billions of FICO？ scores each year to improve decisions throughout the world. FICO’s customer management solutions are used by many of the major financial services organizations to acquire, manage and grow customer relationships, resulting in today’s use of adaptive control systems to manage over 90% of all credit cards in the U.K and a substantial figure in the US. More than 700 million card accounts worldwide are managed using FICO solutions. Our Falcon solutions protect 65% of credit card transactions worldwide. Our CardAlert service analyses ATM traffic to protect 11,000 banks in the U.S. from fraud.

In the context of today's stressed economy and markets, the phrase "return on investment" takes on new significance. Financial institutions look to FICO not only for industry-leading products and best practices, but for scientific ways of deciding where to focus every resource, action and minute for higher returns. We work with thousands of banks, card issuers, retail credit issuers, auto lenders, mortgage lenders, credit unions and other credit grantors worldwide.

Insurance:

Insurers have adopted FICO's predictive analytics, business rules and decision optimization to make decisions throughout the customer lifecycle, from underwriting and claims to marketing and distribution. In 2009 we released FICO Insurance Fraud Manager specifically to address this industry’s needs.

More than 400 insurers worldwide have applied our solutions across multiple lines of business, including personal and commercial lines, life, health, auto, annuities and pensions. FICO's Decision Management technology and experience working with industry leaders has yielded tremendous results.


Retail:

FICO enhances the ability of retailers and manufacturers alike to turn customer insight into more effective marketing efforts and stronger customer relationships. With the ability to predict purchase behavior over time, FICO's solutions reveal affinities between the products that customers buy, as well as the context in which they buy them.

With greater insight into individual customers, and the ability to translate high-level strategies into consistent decisions across large and complex organizations, manufacturers can better plan and execute marketing and promotional campaigns, and retailers can optimize marketing, merchandising and credit/risk decisions.

100+ retailers and general merchandisers, including 50% of the top US retailers, rely upon FICO's solutions to build high-value relationships with their customers.

Health Care:

A scientific approach to decisions is reshaping the yield curve in pharmaceutical sales and marketing. FICO is a leader in the use of analytic insights, marketing decisioning, strategy and cross-channel operations management to improve business effectiveness and performance.

FICO provides comprehensive solutions for precise, data-driven strategic and operational decision-making in pharmaceutical sales and marketing. We work with 150+ healthcare and life sciences companies, including 8 of the world’s top 10 pharmaceuticals companies.

For more information, please visit www.fico.com;www.fico.com/cn/