上海招聘

Job Description
To handle all daily activities (administrative & functional) at the Visa Application Center (VAC)
To manage the efficiency & productivity of VAC
To ensure compliance to all processes as per SLA
Liaison with support functions (Administration, HR, Finance etc.)
Overall Security of the VAC (Physical & Data)
New process roll outs
To Train staff on product & process
To effectively manage staff
To manage relationships with Consulate officials

Minimum Requirements

Graduate or Global Equivalent degree
4 to 6 years of experience in a Customer Service Industry preferably Hospitality Background / Call Centre Background

Mastery of Korean and English
Experience in handling a team of people or process
Basic knowledge of Computer Skills
Excellent Interpersonal skills
Customer Orientation
Ability to lead & develop
Achievement orientation
Adaptability
High level of integrity

VFS Global is a wholly-owned subsidiary of the Kuoni Group, a public-listed company headquartered in Zurich, Switzerland.It is a global outsourcing and technology services specialist for diplomatic missions and governments worldwide. The company manages visa issuance-related administrative and non-judgemental tasks for its client governments. With 526 Visa Application Centres (VACs) and operations in 63 countries across five continents as at 31 December 2011, VFS Global serves the interests of the diplomatic missions of 37 sovereign governments. The company has successfully processed over 41.09 million visa applications since its inception in 2001.