上海招聘

Position Overview

The Senior Manager MyHR Consulting Services is responsible for leading a team of employee relations Consultants who provide remote coaching and counselling to managers and employees on a broad range of complex and sensitive issues. The Senior Manager establishes the core performance expectations and service level agreements for their region, and ensures these targets are met in line with company philosophy, best practice and operational excellence. This may include developing, interpreting, and recommending HR program goals, objectives, policies and operations to support a dynamically evolving business while minimizing exposure by ensuring adherence to regulatory guidelines. S/he is responsible for selecting, developing, and evaluating team members to ensure an outstanding employee/customer experience.

Core Duties

l Build, lead, develop and motivate a high performing, multi-cultural regional MyHR Consultant Services team; reinforce the organization’s core values and expectations through exemplary behavior, communication and coaching

l Responsible for ensuring quality of decision-making by Consultant team in order to deliver high value-added service to client groups; uses HR expertise and judgment to resolve complex issues to mitigate risk and scale with the growth of the company

l Conducts highly sensitive investigations into employee or manager complaints that are escalated from various sources including Legal, Ethics, HRBPs, Consultants and executive leadership

l Builds and maintains strong, trust-based relationships with key stakeholders at all levels of the business, as well as with Legal, HRBPs, COEs, Advisory Services and senior leadership; leverages established credibility to remove roadblocks for the team

l Derives relevant management information from inquiries, reporting & analytics to identify key insights from across the business, address gaps and foster a mindset of continuous improvement

l Initiate, lead and/or participate in a broad range of major projects and initiatives to support regional expansion and enhance operational excellence

Prerequisite Knowledge & Proficiencies

l In-depth knowledge and understanding of employment legislation, its interpretation and implementation, and of employment practices specific to State, Federal and Country compliance; broad expertise across all HR disciplines

l Excellent people leadership skills with a proven track record leading a team of HR professionals to deliver an outstanding service to geographically dispersed business units against exacting performance metrics

l Skilled at using effective listening, probing and investigatory skills to handle complex, sensitive escalated inquiries and conversations with discretion, composure and compassion

l Outstanding communication skills, demonstrated success in influencing and engaging stakeholders, building collaborative relationships while managing conflicting priorities

l Strong analytical mindset, able troubleshooter adept at analyzing large amounts of detailed information, diagnosing problems and recommending appropriate solutions to executive leadership; experienced in measuring, reporting and presenting results

l Demonstrated ability to work in a fast-paced, multi-cultural, global organization and to build strong trust-based relationships with remote client groups and colleagues

Experience

l 10+ years Human Resource experience

l 5+ years Employee Relations experience

l 5+ years Managing teams

Educational Requirements

l Bachelors Degree or equivalent required, Masters degree preferred

l Qualification in Employment Law

l Higher certification in Human Resource Management (e.g., PHR, SPHR, GPHR or equivalent)

Position Scope Details

The above statements are intended to describe the general nature of work being performed within the role. They are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviors or expectations for which one may be measured upon within the performance review process. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their manager. Job scope and focus may differ across geographies. Significant travel may be required.

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