上海招聘

Job title: Senior Integration Engineer – Healthcare

Introduction:

This is an integration position that is responsible for system integration technical service delivery.

Key Responsibilities:

· Integration of complex products and solution components at the customer site, customize standard solutions to meet user requirements

· Leads diagnoses and troubleshoots complex, multi-level or ambiguous information, specifically focused on high severity or high profile site issues, from incoming calls, providing remote support services to end-users, technicians and Technical and Field Support personnel and establishing Global Support cases.

· Assesses current case situations, including the review of complex technical issues, identifying in-house support resources, and tracking case information in compliance with global quality and departmental procedures.

· Communicates complex technical issues and customer concerns or problems to other Global and Technical Support team members, as well as members of Development team, translating technical information, results and proposals back to customers at the level of technical complexity required for understanding.

· Manage priorities, expectations and facilitate negotiations between various parties involved in projects whenever issues, problems or conflicting priorities arise.

· Escalates problems, as needed, on behalf of the customer to appropriate technical resources, coordinating global interaction between other Global Support Network (GSN) staff and third party vendors.

· Work closely with R&D and other service team members.

· Manages field-testing activities for sustaining engineering releases with established client group.

Key Requirements:

· Degree or Diploma in a technological field or an equivalent combination of education and experience

· 3 or more years previous work experience in a technical customer support role in a high-tech company or in a high volume call centre environment

· Expert knowledge of networking and operating systems (UNIX and Windows), databases (Oracle and MySQL), remote connectivity, security and image processing.

· Previous knowledge of Agfa software or like products, and a demonstrated capability to learn

· Excellent computer skills including MS Office, Lotus Notes and Intranet based knowledge management

· Experience with and understanding of HL7 or DICOM

· Experience with C++ / JAVA

About the Organization:

? Our Company is a leading provider of Internet security, IT consulting and software engineering services to businesses of all sizes around the world - from small service firms to Fortune 100 industrials.

Peterson IT Consulting provides Internet security, IT consulting and software engineering services to businesses of all sizes around the world - from small service firms to Fortune 100 industrials.