上海招聘

岗位职责：
1. 负责接听及记录客户故障报修及服务要求。
2. 负责远程一线解决客户的故障及服务，向二线支持升级无法解决的问题。
3. 协调供应商、客户及公司内部资源。
4. 负责收集及统计Ticket系统数据。

能力要求：
1. 一年以上客服工作经验，掌握基础IT知识优先。
2. 良好的沟通协调能力、语言表达能力及亲和力。
3. 有独立工作能力并具备较强的分析、判断和解决问题的能力。
4. 高度责任心和执行力。
5. 强烈的客户服务意识，良好的团队合作。

Sypulis Shanghai is an IT service supplier which was founded in mainland China by Hong Kong SYPU Group in 2005. We provide IT related services for all kind of customers in different industries. We help our customers to apply the information technology in their whole company thoroughly and improve the efficiency and productivity.

Relying on the good cooperation with hardware Software manufacturer and main ISP and the advantage of techniques, management and service experiences of ourselves, we dedicate ourselves on providing the Small Mid-sized company with various IT solutions and services.

Our goal is to deploy the most suitable solution to take care customer's business.