上海招聘

Purpose:

The Front Office Manager is responsible for coordinating efforts of the front office
department to maintain optimum room occupancy and revenue while maintaining courteous
services to guests.

Position Overview:

The Front Office Manager is responsible for giving direction to the entire
Front Office, Bell Services, Concierge, and Guest Services departments. The Front Office
Manager is responsible for continually focusing on quality and contributing to hotel profitability through effective cost controls. They must achieve guest satisfaction targets and team member satisfaction goals. In addition, they are responsible for developing and training team members.

Key Responsibilities:

· Oversees the operational activities of the front office departments

· Manages budgets according to occupancy and forecasting, schedules staff accordingly

· Implements guidelines, policies, and procedures for their operating departments

· Guides operations and establish a work environment to achieve goals and objectives

· Manages performance issues that arise within the respective operating departments

· Is an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparation

· Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental employees/managers according to company standards

· Ensures optimal compliance with corporate focus audit

· Effectively communicates with team members

· Conducts a daily briefing with team members on current key activities

· Serves as the gatekeeper of all guest data (e.g. Medallia, CRM, MKG) and makes recommendations based on this information

· Ensures compliance with local health and safety regulations

· Anticipate and address guest issues and establish proactive processes to promote guest satisfaction

· Be an inspiration to all hotel staff to achieve luxury levels of performance

· Interacts in a positive way with other departments to ensure a luxury guest experience

· Must be an example of the Sofitel Values, brand standards, and a champion of grooming and appearance guideline.

Qualifications:

· Minimum of 3 years front office management experience, preferably in the luxury setting

· A strong understanding of operational controls, budgeting, forecasting, and scheduling

· Strong oral and written communication skills

· Ability to train and develop team members

· Ability to work effectively in a team environment and take initiative

· Excellent organizational skills

· Computer skills (word processing and spreadsheet)

· Excellent Written & Spoken English communication Skill

Sofitel Shanghai Sheshan Oriental
上海东方佘山索菲特大酒店

The Sofitel Shanghai Sheshan Oriental is located in Songjiang District, Shanghai, about 20 minutes from Hongqiao Airport. Designed by renowned architects from Smallwood, Reynolds, Stewart, Stewart & Associates Pte.Ltd.based in Atlanta Georgia USA, this unique and exclusive platinum 5 star deluxe hotel has vibrant Tuscany style architecture featured with lagoons, water falls, exotic tropical landscaping designed by Belt Collins, a world leader in landscaping
上海东方佘山索菲特大酒店，位于上海市松江区，距离虹桥机场20分钟。酒店的建筑设计是总部设在美国乔治亚洲，亚特兰大世界知名SRSS建筑设计公司。酒店的建筑风格是托斯卡纳风格，以白金五星级标准设计，风格独特。景观园林设计公司是排名世界前列的贝尔高林，以人工湖，瀑布，热带园林景观为主。

The hotel provides 368 guestrooms, 7 ministerial villas, CLUBMILLESIMETM, 5 restaurants, 4 bars, 2,536 sqm of conference facilities, 3,135 sqm of Eco LE SPA, indoor and outdoor pools, SOFITTM Health Club, golf driving range, squash courts and tennis courts.
酒店包含368间客房，7栋别墅，索菲特行政俱乐部, 5个餐厅，4个酒吧，以及2,536平方米的会议设施，以及3,135平方米的生态水疗，室内、室外游泳池，健康中心，高尔夫练习场，壁球场和网球场。

Dear applicant,
亲爱的应聘者，

Thank you for your interest in wishing to join Sofitel Luxury Brand at the Sofitel Shanghai Sheshan Oriental, we are committed to review your application with the high degree of consideration, however, the most suitable candidate will be selected to fill in the appropriate position applied for
非常感谢您应聘索菲特豪华品牌上海东方佘山索菲特大酒店，我们秉承将合适的人安排在合适的岗位上的原则，认真阅读你的申请并慎重做出录用决定。

Your application has to be filled in full and please kindly upload your recent passport photo to the online application form.
您需要完整填写申请，将你的近期证件照和你的申请一起上传。

If you wish, you are also invited to personally apply at our Human Resources office every Tuesday, from 2:00pm to 5:00 pm.You may take the East Entrance and find the Human Resources Office in the basement of the hotel.
如果您愿意，也欢迎您在每周二下午两点到下午五点期间到我们人力资源办公室应聘。你可以从酒店东门（近嘉松南路）进入酒店，人力资源办公室位于酒店地下一层。

If you are not being contacted within two weeks since the date you have submitted your application, this results that the position has been filled-in already, however, your application will be kept in the potential talent file.We thank you for your interest in joining our team, wishing you a very successful searching for the position that you are looking for and a successful future in the hotel industry.
如果从提交申请当日起两周内您还没有收到我们的回复，有可能是由于我们提供的职位有限，暂时不能满足你的需求，但您的资料将保存在我们的人才库中。我们再次感谢你来应聘我们酒店，祝你在未来的求职路上一帆风顺，也期待你在酒店行业创造成功的未来。

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