技术调度
梅耶博格国际贸易（上海）有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：贸易/进出口 新能源
职位信息
- 发布日期：2015-03-12
- 工作地点：上海-普陀区
- 招聘人数：1
- 工作经验：3-4年
- 学历要求：本科
- 职位月薪：面议
- 职位类别：售前/售后技术支持工程师
职位描述
Main Responsibilities
- Promptly provides technical and non-technical information to Chinese customers. Processes all enquiries to a successful conclusion, using escalation procedures as and when necessary.
- Prioritise and processes all enquiries and fault calls from the customers in China
- Responsible for first level diagnosis of reported faults.
- Responsible for call logging and ascertaining initial data.
- Ensure the data and faults reported by customers are recorded in SAP.
- Provides information for assignment of service engineers to tasks in SAP.
- Uses all available resources to find solutions.
- Perform survey on customers satisfaction and service quality.
- Provides feedback on product quality and design issues. Works closely with all departments and other customer support personnel.
- Provides secondary support for service and porcess, Travel to the customer site to do service jobs such as installation, repair when necessary.
Skills / Knowledge and Ability
- Minimum of 1 year experience with machenical and elextronical products and in technical support environment.
- Experience of PV industry is an advantage.
- Solid technical knowledge, problem solving ability.
- MSoffice software skill.
Special Requirements
- Proactive, self-management, self-learning, willing to improve.
- Good customer service sense, good communication skill.
- Team working sprit.
Education
- Bachelor degree, major in electronic, mechanic, or semiconductor.
- Good English skill in writing and speaking, equivalent to CET-4 or above.
- Promptly provides technical and non-technical information to Chinese customers. Processes all enquiries to a successful conclusion, using escalation procedures as and when necessary.
- Prioritise and processes all enquiries and fault calls from the customers in China
- Responsible for first level diagnosis of reported faults.
- Responsible for call logging and ascertaining initial data.
- Ensure the data and faults reported by customers are recorded in SAP.
- Provides information for assignment of service engineers to tasks in SAP.
- Uses all available resources to find solutions.
- Perform survey on customers satisfaction and service quality.
- Provides feedback on product quality and design issues. Works closely with all departments and other customer support personnel.
- Provides secondary support for service and porcess, Travel to the customer site to do service jobs such as installation, repair when necessary.
Skills / Knowledge and Ability
- Minimum of 1 year experience with machenical and elextronical products and in technical support environment.
- Experience of PV industry is an advantage.
- Solid technical knowledge, problem solving ability.
- MSoffice software skill.
Special Requirements
- Proactive, self-management, self-learning, willing to improve.
- Good customer service sense, good communication skill.
- Team working sprit.
Education
- Bachelor degree, major in electronic, mechanic, or semiconductor.
- Good English skill in writing and speaking, equivalent to CET-4 or above.
公司介绍
Meyer Burger Technology Ltd is one of the world’s leading providers of innovative systems and production lines for photovoltaics in the solar industry. The globally active technology group employs more than 1000 people across three continents. Meyer Burger offers its customers comprehensive solutions and complimentary technologies along the entire value chain including wafering, cells, modules and integrated solar systems.
The systems, expertise and technologies of Meyer Burger Group are also deployed in the semiconductor and optical industries. The Group’s core competences encompass a broad range of production processes, installations and systems, which are used to produce ultra-thin, high-quality wafers and to inspect solar cells. In January 2010, Meyer Burger Merged with 3S Industries Ltd, the world’s market leader in turnkey production facilities and equipment for the manufacture of solar modules. Through this merger, the Group now also covers the entire value chain for solar module production and offers building-integrated solar energy systems. A worldwide service network with wear and tear parts, consumables, re-grooving services, process know-how, maintenance, after-sales service, training and other services completes the comprehensive product portfolio.
Meyer Burger Shanghai Branch has been established in 2003Y, our Chinese market/business is increasing rapidly in the past seven years. We are now inviting qualified eager, honest, hard-working, high-caliber candidates to fill the positions.
The systems, expertise and technologies of Meyer Burger Group are also deployed in the semiconductor and optical industries. The Group’s core competences encompass a broad range of production processes, installations and systems, which are used to produce ultra-thin, high-quality wafers and to inspect solar cells. In January 2010, Meyer Burger Merged with 3S Industries Ltd, the world’s market leader in turnkey production facilities and equipment for the manufacture of solar modules. Through this merger, the Group now also covers the entire value chain for solar module production and offers building-integrated solar energy systems. A worldwide service network with wear and tear parts, consumables, re-grooving services, process know-how, maintenance, after-sales service, training and other services completes the comprehensive product portfolio.
Meyer Burger Shanghai Branch has been established in 2003Y, our Chinese market/business is increasing rapidly in the past seven years. We are now inviting qualified eager, honest, hard-working, high-caliber candidates to fill the positions.
联系方式
- 公司地址：上班地址：古北路1699号虹桥大成商务广场1701-1703室