上海招聘

• Participates in improvement initiatives and team building activities within customer service and across functional areas of core integration.
• Accurately process high volumes of part orders and service requests, including but not limited to part location and price determination, accurate cost and revenue account reflection, regular follow up with engineers and FEI inventory management to ensure the customer's needs are met successfully and promptly.
• Prepares accurate pricing of part orders and returns based on factors such as foreign currency conversion rates, contract type and coverage, special customer discounts, part type category and subjective data from field service engineer as to reason for current part issue.
• Ensures accurate cost and revenue account are associated with parts, labor and expenses on each call, which requires solid understanding of cogs accounts, service types and service areas both internal and external to FEI.
• Determines shipping method based on numerous factors including part size and weight, contractual agreements with the customer, severity of system issue, and preferred carrier.
• Acts as customer liaison with Accounts Receivable to determine billing issues and find resolution.
• Maintains records regarding customer returns, deliveries, changes, pricing, and return credit problems.
• Issues quotes for parts sales as requested by customers and field service engineers.
• Maintains professionalism in working relationships with team, customers and others within the company. Role model for newer team members in how to communicate well in all situations.
• Ensure all areas of personal responsibility are handles promptly, accurately, and with outstanding customer service.

• Requires outstanding problem solving, follow-through, attention to detail and organizational skills.
• Ability to multi-task in an extremely fast paced environment.
• Moderate excel, word, and access database skills.
• Excellent typing, 10-key speed and accuracy rate.
• Ability to maintain professionalism and courtesy under pressure.
• Critical soft skills include self-motivation, the ability to multi-task and remain composed under pressure, professionalism, written and oral communication skills, and strong team and customer orientation.
• Consistently communicates with customers, peers, and other FEI employees in a helpful, friendly, and professional manner.
• Typically requires a University degree and 1-2 years of experience in high volume field service call center or order fulfillment function

FEI 是一家生产、经营多种科学仪器的业内领先企业。 其产品包括电子和离子束显微镜，以及 可满足多个行业纳米尺度应用的相关产品，这些行业横跨： 工业和理论 材料研究、生命科学、半导体、数据存储、自然资源 等等诸多领域。
凭借过去 60 年的技术创新历史和业内领导地位， FEI 成为了透射电子显微镜 (TEM)、 扫描电子显微镜 (SEM)、整合了 SEM 与聚焦离子束 (FIB) 的 DualBeam 仪器和 用于精密高速切割与加工的专用聚焦离子束仪器的 性能标准。 FEI 成像系统在三维 表征、分析和修改/原型设计领域实现了 亚埃（埃：十分之一纳米）级分辨率。
FEI NanoPorts 在东京、美国俄勒冈州波特兰、荷兰埃因霍温 和中国上海均有设点，它们都是卓越中心。在这里，众多科学家、研究者以及工程师 都可在 FEI 应用专家的直接帮助下 体验世界级显微 分辨率。 本公司有近 1800 名员工，已在全球超过 50 个国家或地区开展了 销售和服务业务。

公司主页：www.fei.com

FEI Company is a leading supplier of “Tools for Nanotechnology”. We develop and manufacture tools that enable research, development and manufacture of Nanoscale features by helping our customers understand their three-dimensional structures. We serve the semiconductor, data storage, structural biology and industrial markets.
  where decreasing feature sizes drive the need for our structural process technology solutions. Our solutions are
based on a combination of patented and proprietary technologies that provide industry-leading capabilities to view, measure, analyze, and modify physical structures at atomic, or nanometer scale resolutions.
   FEI helps the world of nanotechnology develop products faster, control manufacturing processes better, and
understand the structures of complex substances. FEI Company is a publicly traded on NASDAQ under FEIC.
with approximately 1,700 employees worldwide.