上海招聘

Responsibilities
1.Work closely with engineering teams to test and build up and coming internal end user solutions.
2.Maintain and administrate a variety of back end support systems for the Service Desk.
3.Test and develop proof of concept initiatives that lead to a better end user support platforms.
4.Responsible for back end support tools and tier three escalated requests.
5.Responsible for supporting VM sessions and troubleshooting
6.Assist Tier 2 and 3 to provide escalated desktop support for all end users.
7.Assist, guide and provide end user training material as required.
8.Manage and maintain asset inventory database.
9.Maintain all Service Desk and End User documentation up to date.
10.Adheres to all policies and procedures concerning all confidential information including but not limited to internal use and restricted information, including Protected Consumer Information (PCI) and Protected Health Information (PHI).
11.Adheres to all Company Health and Safety policies and procedures.
12.Administers duties as defined by the Green Dot performance review plan within the required deadlines.
13.Other duties as assigned by supervisor.

Requirements
· Must have excellent customer service skills.
· Must have excellent telephone, listening and communications skills.
· Must have excellent documentation and organizational skills.
· Must maintain a high level of teamwork and communication.
· Must have a minimum 10 years of experience on Windows Desktop Support with a strong understanding of software and hardware implementations.
· Must have at least 5 years of experience on supporting Apple systems including tablets and other iDevices.
· Must have excellent troubleshooting skills with attention to details (able to think outside the box).
· Must be proficient with Microsoft Windows XP, Windows 7 and Windows 8.
· Must be proficient with a variety of Apple Operating Systems.
· Must be proficient on Microsoft Messaging platforms, Outlook and Exchange.
· Must have strong knowledge of Microsoft Server platforms.
· Must be a strong and proficient administrator of Active Directory.
· Must be able to work with a high level of discretion in sensitive assignments.
· Must be proficient with e-discovery processes and maintain chain of custody for collected data.
· Must be proficient with all MS Office Applications.
· Must be fluent in English
· Must be willing to travel as needed.
· Must be able to lift a minimum of 65lbs.

维音数码(Vision-X, Inc.)为维音旗下子公司，是专业的呼叫中心解决方案提供商和CRM软件开发商，总部位于美国，提供电话营销/客户服务/市场调查/Inside Sales/CRM软件开发等多种服务。
维音作为专业的一站式联络中心解决方案供应商，为众多世界500强及大中型跨国企业提供优质的服务。不论是联络中心的整体业务流程方案，还是软件研发、技术支持及行业CRM定制，维音都拥有丰富的行业经验。
维音全球总部于1998年在美国洛杉矶成立，目前全球拥有42个运营中心，超过28,000名员工，分布于美国、中国、菲律宾、北美、中美及欧洲等地。

维音中国成立于2001年，目前有12处大型运营中心，分别位于上海、北京、广州、成都、合肥、邢台、佛山、邯郸、西安、徐州、衢州、香港，拥有座席万余个。维音的业务覆盖电子商务、银行金融、电信运营、高科技产业、旅游、汽车、零售等多个行业。维音可向客户提供普通话、粤语、英语、日语、韩语、泰语、印尼语等多语种服务，为客户提供360度多方位的客户服务业务，包括市场调研、电话营销、售后服务、客户关怀和信息咨询等。

维音的每个运营中心都拥有一批忠诚、敬业、专业的管理人才、技术专家、客服人员，并建立起与国际接轨的质量管理体系。强大的技术开发能力使维音拥有灵活、创新的业务服务和技术服务平台，能够为客户提供各种量身定制的解决方案。

维音不仅是各个行业客户所青睐的优质合作伙伴，也是行业专家认可的专业供应商。自2002年以来，维音多次荣获“客户联络中心奖、明星软件企业、优秀软件产品、中国好雇主”等荣誉。