上海招聘

Job Description
As a Customer Support Engineering (CSE) Manager at Micron Technology, Inc., you will be responsible for the management of a Customer Support Engineering team to deliver superior service and establish a high performing team. You will be responsible for managing and optimizing functional area performance by collaborating with internal and external stakeholders to build and execute service strategies aligned to organization and corporate strategic objectives. Within your functional area, you will be accountable for ensuring a high performing team and improving individual capability through effective performance management systems. You will establish and monitor functional area performance metrics to identify and implement continual improvement opportunities. Other responsibilities include ensuring area compliance to company policies and regulations, as well as to departmental procedures. You will provide leadership and build and implement functional strategies, processes, and policy through participation in cross-functional teams and projects. You will mentor direct reports through collaboration and the development of sustainably successful solutions. You will also be responsible for supporting corporate business initiatives, providing direction thereof, and driving a clear understanding of line of site within your functional group.

Qualifications
? Strong leadership skills and the ability to comfortably work across department boundaries and geographies
? Ability to effectively collaborate with cross-functional teams to understand needs and translate them into actionable plans, deliverables, and resource requirements
? Ability to be guided by business objectives and determine best methods for delivering results
? Experience managing a team
? Demonstrated ability utilizing performance management systems to develop high performing teams
? Organized, detail-oriented, and strong focus on accuracy
? Demonstrated ability to inspire team work and to effectively lead others
? Excellent interpersonal and customer service skills
? Excellent oral and written communication skills
? Ability to work under strict deadlines and in a rapidly changing environment
? Strong analytical and problem solving skills
? FW management including FW release and CIV experience
? Knowledge of storage host interface protocol
? Proven facilitation skills including the ability to influence others, build consensus, and resolve conflict
? Ability and willingness to travel internationally

Education
Bachelors Degree or Equivalent experience
? Engineering
? Management
? Storage background preferred

Experience
? More than 10 years working experience
? Minimum of 3 years of leadership experience in a global organization
? Minimum of 5 years in the storage industry

美光在中国的***家工厂位于西安，这座用于测试和封装的工厂在本地基础设施，支持和服务，员工数量，制造设备，产能，产品，以及生产效率上一直历经着强劲增长。

美光还在上海设有两个研发中心。一个位于浦东外高桥保税区，从事并行NOR和EMMC的产品开发和NAND设计验证。另一个位于漕河泾开发区，从业内先进工艺技术的DRAM设计，SSD和EMMC产品的软件开发。两个研发中心相互辉映，为位于亚洲的手机和消费类电子设备制造商提供有力支持。

此外，美光上海系统工程实验室提供的切实和实时的产品开发和互动交流，帮助并推动了客户优化他们的存储系统。

美光在中国的发展对美光的全球运营和成功至关重要。
Micron Semiconductor Technology (Shanghai) is one of Micron Technology's many global design sites wholly owned by Micron Technology *, one of the largest memory semiconductor manufacturer in the world. Our Shanghai design center leverages advanced process technology, world-class design and verification environment from Micron to design cutting edge semiconductor products and solutions for today's most advanced computing and communication needs. The products we design have a wide array of applications in consumer electronics, network products, and computing servers. Our mission is to contribute to Micron's growth in China and worldwide by providing unique silicon solutions tailored for market needs.