上海招聘

Company Profile

Founded in 2006, Motion Global is a dynamic and fast growing e-retailer with a specialty in designer eyewear. With operations across Asia, Europe and America, Motion Global has become a global market leader in over 20 countries. With over 140 employees, we retail eyewear from the world’s top luxury designer brands including Gucci, Ray-Ban, Carrera, Dolce & Gabbana and many more. Motion Global has a unique, young, international and entrepreneurial culture that promotes fast career progression and self-development. Passionate and effective employees are usually promoted quickly to managerial positions, operating teams with high degrees of responsibility.

For more information see: www.motionglobal.com, www.smartbuyglasses.no, www.smartbuyglasses.dk, www.smartbuyglasses.se

We are seeking a Customer Service Representative to interact with our customers to provide and process information in response to inquiries and requests about products, services and promotions.

Main Job Tasks and Responsibilities (includes, but not limited to):

? Work with customers daily via live support, email and phone

? Handle retail customer service inquiries for the Scandinavian speaking market (depending on language skills may extend to our Chinese and English markets). Includes style of glasses, sunglasses, prescription questions, order status, warranty issues, etc.

? Patiently answer customer service inquiries in a timely and professional manner

? Use problem solving skills to solve customer service issues

? Collaborate with the marketing team to promote products and promotions

? Use cultural knowledge of international markets to support the marketing team

? Introduce customers to purchase higher priced items, upgrades, or other add-ons to make more profitable sales

The Successful Candidate:

? Fluency in Danish, Norwegian or Swedish with excellent speaking and writing skills

? Detail oriented and ability to work under pressure

? A self-starter with mature and balanced reasoning

? Positive attitude with genuine desire to move forward in career

? Excellent time management and documentation skills

? Works well in a team environment

? Proficient in use of Microsoft Word and Microsoft Excel

? Customer service experience preferred

? Availability for flexible work hours (weekends/evening)


To Apply for this Position:

- Cover Letter with expected income

- Resume

- At least 2 referees contact information

Motion Global operates the SmartBuyGlasses Optical Group, the world’s top designer glasses E-Commerce company. The Company’s portfolio of leading E-Commerce platforms operates across 30 countries covering the Asia Pacific, Europe and the Americas. Motion Global combines an international culture of best practice with in-house management of key operations including Information Technology, Design, e-Marketing, Supply Chain, Logistics, Merchandising, People Development and 24-hour multilingual Customer Service. Our global team encompasses over 150 staff from 30 countries dedicated to pioneering the optical industry. Motion Global’s regional head office is situated in Shanghai with other operations across Asia Pacific & Europe.

Motion Global is a constantly evolving ecosystem of passionate, innovative and successful people working together to continue the company's growth, build the careers of its people and fight poverty through its “buy one, give one” social movement.


Motion Global运营全球领先的眼镜电子商务公司SmartBuyGlasses光学集团。公司的主要电子商务平台遍布亚太、欧洲和美洲等30个国家。Motion Global将国际文化完美融入公司的运营管理，包括信息技术、设计、电子营销、供应链、物流、促销、人力培训和24小时多语言客户服务。我们的全球团队包括来自30个国家的150多名员工，致力于开拓电子商务和光学产业。我们的区域总部设在上海，其他业务遍及亚太和欧洲。
Motion Global是一个由富有激情、创新和成功的人士组成，不断演变的生态系统。Motion Global努力推进公司和员工的共同发展，同时积极参与各种社区活动。