上海招聘

The Technical Support Manager/Engineer is responsible for providing high quality technical support to online CR and center service team for China Adult business, delivering solutions to both technical and non-technical users while also liaising with suppliers and partners on platform or system improvement.


Responsibilities:

1.Take ownership of technical issues related to the platform and systems

2.Resolve escalated customer complaints from online CR team and center staff without the need for manager's intervention

3.Document troubleshooting and problem resolution steps

4.Provide training to internal customers as required

5.Initiate ideas for system or process improvements to increase efficiencies

6.Own the defects related to our services and systems and work with dev teams on timely fixes.

7.Lead the network or release testing tasks for production team.

8.Lead the communication of issues and status with centers and central


Requirements:

1.Bachelor's degree in computer science, Master's preferable

2.Over 3 years solid working experience in software or internet businesses

3.Good knowledge on SQL Server, HTML, DNS, TCP/IP and other network concepts

4.Excellent communication skill and good teamwork sprit in both Chinese and English

5.Rich experience in troubleshooting with tools like fiddler.

6.People person and be a force for good in a team

7.Result oriented

8.Open-minded, flexible, multicultural taste

9.Ability to perform under pressure. Comfortable with challenges.

10.Enthusiastic, self-motivated and detail-oriented.

关于英孚教育
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚教育致力于长足扎根中国市场，曾担任2008年北京奥运会语言培训服务提供商。自1988年以来，英孚已经支持服务六届奥运会，包括2018年平昌冬季奥运会和即将要举办的2020年东京奥运会。英孚还发布了全球英语熟练度报告（www.ef.com/epi）,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
 
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF (www.ef.com) has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index (www.ef.com/epi) measuring the English ability of adults in countries across the world.