Club Millesime Manager 行政楼层经理
上海东方佘山索菲特大酒店
- 公司规模：500-1000人
- 公司性质：合资(欧美)
- 公司行业：酒店/旅游
职位信息
- 发布日期：2015-03-24
- 工作地点：上海-松江区
- 招聘人数：1
- 工作经验：3-4年
- 学历要求：大专
- 语言要求：英语熟练
普通话熟练 - 职位月薪：面议
- 职位类别：酒店/宾馆经理 大堂经理
职位描述
SOFITEL LUXURY HOTEL COMMITMENTS:
1. To provide refined service by man and woman who take pleasure in providing pleasure
2. To think and act Luxury
3. To be committed in executing services with passion for excellence
4. To execute Sofitel Luxury Savoir-Faire and delivering inspired moments in a personalized way
5. To provide services with emotion, with passion, with soul, with sincerity, with confidence and being serene
6. Commitment in creating a harmonious environment with highly motivated inspired team ……..where life is Magnifique for guests and all team members
1. GENERAL DUTIES:
i. To be responsible for all guest services activities in the Club Millesime and provides supervision, direction and leadership in the Club Millesime in accordance with objectives, performance and quality standard established by hotel.
ii. Together with the FOM responsible for the general administration and profitability of the Front Office Department. To provide general management support monitoring guest satisfaction, ensure the service quality reaches the Sofitel Brand standard. Establish and maintain a well guest relationship, and ensure a good customer satisfaction.
2. MAJOR RESPONSIBILITIES:
i. Monitor efficiency levels in Club Millesime.
ii. Provide courteous and professional services to every single guest of the Hotel.
iii. Welcome and escorts arriving VIPs and bids farewell upon their departure.
iv. Guest relationship day to day maintenances.
v. Ensure that the lobby and work place is kept clean and in a good atmosphere at all times.
vi. Ensures all employees are performing the assigned tasks with adhering the standards
vii. Maintains record of guest feedback and takes remedial action to resolve problems.
viii. Monitor efficiency levels of all GRO and provide the instruction.
ix. Ensures Front Office staffing deployment appropriate for business volume.
x. Ensures all employees are performing the assigned tasks with adhering the standards.
xi. Ensure that he is aware of all events during the previous shift by going through the AM’s Logbook upon arrival.
xii. Maintain a detail record of all incidents (guest or employee) all finding and other relevant items to the events in the Logbook. Where discretion is required, reports directly to Front Office Manager.
xiii. Maintains record of guest feedback and takes remedial action to resolve problems.
xiv. Coordinates and cooperates with all other operating department and must have strong relationship and interaction with all hotel guest, visitors and members of the local community.
xv. Attends meetings as required with the Front Office Manager.
xvi. Ensures there is a healthy and strong communication link between the various Front Office departments and other department.
xvii. Ensures briefings and shift hand-over are carried out in a professional and regular manner.
xviii. Ensures the lounge and meeting room is ready, clean and all arrangement is placed prior.
xix. Responsible for adhering to Sofitel Shanghai Sheshan Oriental staff rules and regulations as detailed in Sofitel Shanghai Sheshan Oriental’s staff handbook.
3. COMMERCIAL RESPONSIBILITIES:
i. Maximize every opportunity to increase revenue.
ii. Ensure that all staff is aware of current rate structure in Club Sofitel.
iii. Ensures all club personnel are aware daily on the availability of rooms.
iv. Ensure the attainment of occupancy, ATR and revenue targets so as to achieve maximum room yield.
4. HUMAN RESOURCES RESPONSIBILITIES:
i. Provide assistance and feedback for Performance Appraisals of Club Millesime employees in coordination with Front Office Manager.
ii. Ensures all staffs is always properly well groomed by maintain standards conduct.
5. HEALTH, SAFETY AND HYGIENE Responsibilities/Duties
i. Safety. Ensure safe working practices.
ii. Adhere to the safety procedures.
iii. Full knowledge of emergency procedures.
iv. Always check on equipment, steam pipes, lint, etc.
v. Health and Hygiene.
vi. Make sure all equipment and area are cleaned.
vii. Ensure compliance to grooming standards as documented in Employee Handbook.
Qualifications:
？ Minimum of 2 years same position experience, preferably in the luxury setting
？ A strong understanding of Club Millesime Manager
？ Strong oral and written communication skills
？ Ability to Club Millesime Manager
？ Ability to work effectively in a team environment and take initiative
？ Computer skills (word processing and spreadsheet)
1. To provide refined service by man and woman who take pleasure in providing pleasure
2. To think and act Luxury
3. To be committed in executing services with passion for excellence
4. To execute Sofitel Luxury Savoir-Faire and delivering inspired moments in a personalized way
5. To provide services with emotion, with passion, with soul, with sincerity, with confidence and being serene
6. Commitment in creating a harmonious environment with highly motivated inspired team ……..where life is Magnifique for guests and all team members
1. GENERAL DUTIES:
i. To be responsible for all guest services activities in the Club Millesime and provides supervision, direction and leadership in the Club Millesime in accordance with objectives, performance and quality standard established by hotel.
ii. Together with the FOM responsible for the general administration and profitability of the Front Office Department. To provide general management support monitoring guest satisfaction, ensure the service quality reaches the Sofitel Brand standard. Establish and maintain a well guest relationship, and ensure a good customer satisfaction.
2. MAJOR RESPONSIBILITIES:
i. Monitor efficiency levels in Club Millesime.
ii. Provide courteous and professional services to every single guest of the Hotel.
iii. Welcome and escorts arriving VIPs and bids farewell upon their departure.
iv. Guest relationship day to day maintenances.
v. Ensure that the lobby and work place is kept clean and in a good atmosphere at all times.
vi. Ensures all employees are performing the assigned tasks with adhering the standards
vii. Maintains record of guest feedback and takes remedial action to resolve problems.
viii. Monitor efficiency levels of all GRO and provide the instruction.
ix. Ensures Front Office staffing deployment appropriate for business volume.
x. Ensures all employees are performing the assigned tasks with adhering the standards.
xi. Ensure that he is aware of all events during the previous shift by going through the AM’s Logbook upon arrival.
xii. Maintain a detail record of all incidents (guest or employee) all finding and other relevant items to the events in the Logbook. Where discretion is required, reports directly to Front Office Manager.
xiii. Maintains record of guest feedback and takes remedial action to resolve problems.
xiv. Coordinates and cooperates with all other operating department and must have strong relationship and interaction with all hotel guest, visitors and members of the local community.
xv. Attends meetings as required with the Front Office Manager.
xvi. Ensures there is a healthy and strong communication link between the various Front Office departments and other department.
xvii. Ensures briefings and shift hand-over are carried out in a professional and regular manner.
xviii. Ensures the lounge and meeting room is ready, clean and all arrangement is placed prior.
xix. Responsible for adhering to Sofitel Shanghai Sheshan Oriental staff rules and regulations as detailed in Sofitel Shanghai Sheshan Oriental’s staff handbook.
3. COMMERCIAL RESPONSIBILITIES:
i. Maximize every opportunity to increase revenue.
ii. Ensure that all staff is aware of current rate structure in Club Sofitel.
iii. Ensures all club personnel are aware daily on the availability of rooms.
iv. Ensure the attainment of occupancy, ATR and revenue targets so as to achieve maximum room yield.
4. HUMAN RESOURCES RESPONSIBILITIES:
i. Provide assistance and feedback for Performance Appraisals of Club Millesime employees in coordination with Front Office Manager.
ii. Ensures all staffs is always properly well groomed by maintain standards conduct.
5. HEALTH, SAFETY AND HYGIENE Responsibilities/Duties
i. Safety. Ensure safe working practices.
ii. Adhere to the safety procedures.
iii. Full knowledge of emergency procedures.
iv. Always check on equipment, steam pipes, lint, etc.
v. Health and Hygiene.
vi. Make sure all equipment and area are cleaned.
vii. Ensure compliance to grooming standards as documented in Employee Handbook.
Qualifications:
？ Minimum of 2 years same position experience, preferably in the luxury setting
？ A strong understanding of Club Millesime Manager
？ Strong oral and written communication skills
？ Ability to Club Millesime Manager
？ Ability to work effectively in a team environment and take initiative
？ Computer skills (word processing and spreadsheet)
公司介绍
Sofitel Shanghai Sheshan Oriental
上海东方佘山索菲特大酒店
The Sofitel Shanghai Sheshan Oriental is located in Songjiang District, Shanghai, about 20 minutes from Hongqiao Airport. Designed by renowned architects from Smallwood, Reynolds, Stewart, Stewart & Associates Pte.Ltd.based in Atlanta Georgia USA, this unique and exclusive platinum 5 star deluxe hotel has vibrant Tuscany style architecture featured with lagoons, water falls, exotic tropical landscaping designed by Belt Collins, a world leader in landscaping
上海东方佘山索菲特大酒店，位于上海市松江区，距离虹桥机场20分钟。酒店的建筑设计是总部设在美国乔治亚洲，亚特兰大世界知名SRSS建筑设计公司。酒店的建筑风格是托斯卡纳风格，以白金五星级标准设计，风格独特。景观园林设计公司是排名世界前列的贝尔高林，以人工湖，瀑布，热带园林景观为主。
The hotel provides 368 guestrooms, 7 ministerial villas, CLUBMILLESIMETM, 5 restaurants, 4 bars, 2,536 sqm of conference facilities, 3,135 sqm of Eco LE SPA, indoor and outdoor pools, SOFITTM Health Club, golf driving range, squash courts and tennis courts.
酒店包含368间客房，7栋别墅，索菲特行政俱乐部, 5个餐厅，4个酒吧，以及2,536平方米的会议设施，以及3,135平方米的生态水疗，室内、室外游泳池，健康中心，高尔夫练习场，壁球场和网球场。
Dear applicant,
亲爱的应聘者，
Thank you for your interest in wishing to join Sofitel Luxury Brand at the Sofitel Shanghai Sheshan Oriental, we are committed to review your application with the high degree of consideration, however, the most suitable candidate will be selected to fill in the appropriate position applied for
非常感谢您应聘索菲特豪华品牌上海东方佘山索菲特大酒店，我们秉承将合适的人安排在合适的岗位上的原则，认真阅读你的申请并慎重做出录用决定。
Your application has to be filled in full and please kindly upload your recent passport photo to the online application form.
您需要完整填写申请，将你的近期证件照和你的申请一起上传。
If you wish, you are also invited to personally apply at our Human Resources office every Tuesday, from 2:00pm to 5:00 pm.You may take the East Entrance and find the Human Resources Office in the basement of the hotel.
如果您愿意，也欢迎您在每周二下午两点到下午五点期间到我们人力资源办公室应聘。你可以从酒店东门（近嘉松南路）进入酒店，人力资源办公室位于酒店地下一层。
If you are not being contacted within two weeks since the date you have submitted your application, this results that the position has been filled-in already, however, your application will be kept in the potential talent file.We thank you for your interest in joining our team, wishing you a very successful searching for the position that you are looking for and a successful future in the hotel industry.
如果从提交申请当日起两周内您还没有收到我们的回复，有可能是由于我们提供的职位有限，暂时不能满足你的需求，但您的资料将保存在我们的人才库中。我们再次感谢你来应聘我们酒店，祝你在未来的求职路上一帆风顺，也期待你在酒店行业创造成功的未来。
非中介不收费，请勿转载！
上海东方佘山索菲特大酒店
The Sofitel Shanghai Sheshan Oriental is located in Songjiang District, Shanghai, about 20 minutes from Hongqiao Airport. Designed by renowned architects from Smallwood, Reynolds, Stewart, Stewart & Associates Pte.Ltd.based in Atlanta Georgia USA, this unique and exclusive platinum 5 star deluxe hotel has vibrant Tuscany style architecture featured with lagoons, water falls, exotic tropical landscaping designed by Belt Collins, a world leader in landscaping
上海东方佘山索菲特大酒店，位于上海市松江区，距离虹桥机场20分钟。酒店的建筑设计是总部设在美国乔治亚洲，亚特兰大世界知名SRSS建筑设计公司。酒店的建筑风格是托斯卡纳风格，以白金五星级标准设计，风格独特。景观园林设计公司是排名世界前列的贝尔高林，以人工湖，瀑布，热带园林景观为主。
The hotel provides 368 guestrooms, 7 ministerial villas, CLUBMILLESIMETM, 5 restaurants, 4 bars, 2,536 sqm of conference facilities, 3,135 sqm of Eco LE SPA, indoor and outdoor pools, SOFITTM Health Club, golf driving range, squash courts and tennis courts.
酒店包含368间客房，7栋别墅，索菲特行政俱乐部, 5个餐厅，4个酒吧，以及2,536平方米的会议设施，以及3,135平方米的生态水疗，室内、室外游泳池，健康中心，高尔夫练习场，壁球场和网球场。
Dear applicant,
亲爱的应聘者，
Thank you for your interest in wishing to join Sofitel Luxury Brand at the Sofitel Shanghai Sheshan Oriental, we are committed to review your application with the high degree of consideration, however, the most suitable candidate will be selected to fill in the appropriate position applied for
非常感谢您应聘索菲特豪华品牌上海东方佘山索菲特大酒店，我们秉承将合适的人安排在合适的岗位上的原则，认真阅读你的申请并慎重做出录用决定。
Your application has to be filled in full and please kindly upload your recent passport photo to the online application form.
您需要完整填写申请，将你的近期证件照和你的申请一起上传。
If you wish, you are also invited to personally apply at our Human Resources office every Tuesday, from 2:00pm to 5:00 pm.You may take the East Entrance and find the Human Resources Office in the basement of the hotel.
如果您愿意，也欢迎您在每周二下午两点到下午五点期间到我们人力资源办公室应聘。你可以从酒店东门（近嘉松南路）进入酒店，人力资源办公室位于酒店地下一层。
If you are not being contacted within two weeks since the date you have submitted your application, this results that the position has been filled-in already, however, your application will be kept in the potential talent file.We thank you for your interest in joining our team, wishing you a very successful searching for the position that you are looking for and a successful future in the hotel industry.
如果从提交申请当日起两周内您还没有收到我们的回复，有可能是由于我们提供的职位有限，暂时不能满足你的需求，但您的资料将保存在我们的人才库中。我们再次感谢你来应聘我们酒店，祝你在未来的求职路上一帆风顺，也期待你在酒店行业创造成功的未来。
非中介不收费，请勿转载！