上海招聘

Responsibilities:
主要职责:
· Support call center to maximize the number of preview presentations booked and coordinate with preview sales;
协作呼叫中心完成上海预览中心客户参观安排，并和销售中心沟通协调；
· Communicate and cooperate with on-site Marketing teams and with non-Anantara hotels on preview presentation booking, guest itinerary and room reservation matters.
就客户其他地方的旅游行程，与市场团队和安纳塔拉度假会旗下酒店或其他可使用酒店进行沟通，为客人完成房间和销售中心预定；
· Ensure all guests meet the qualifications and details of participation of each offer as set forth by AVC and ensure timely and accurate documentation of such.
确保客户符合公司要求的购买资格，并及时正确的填写相关文件；
· Support the customer’s decision to travel on the Holiday Discovery Package by sharing benefits and reinforcing the fun and rewarding aspects of the package.
通过利益分享，兴趣推进来支持客户的购买决定，以及旅游行程的安排；
· Prepare daily, weekly and monthly reports through CRM systems;
用CRM系统整理每日，每周和每月的报表上报；
· Perform clerical or other reasonable duties requested by the Operations Manager/Operations Supervisor.
呼叫中心经理或主管安排的其他合理工作。

Qualifications:
任职要求：
· College or bachelor above；
大专以上学历；
· Excellent customer service skills, including but not limited to, active listening, empathizing, problem solving, organized, detail oriented, follow through, and excellent verbal and written communication skills；
客户服务管理工作经验，高度的责任心和客户服务意识，善于倾听，亲和力强，有耐心，关注细节，坚持，较强的组织、计划、控制、协调能力和人际交往能力、应变能力；
· Previous telemarketing service experience preferred；
具有电话销售服务经验的优先考虑；
· Ability to work as a team player, in a personable and positive manner；
具有团队精神，工作积极认真；
· Ability to work quickly and accurately in a high volume environment； Able to perform well under deadlines and respond well to an environment of constant change；
工作高效率高质量，能够快速反应并应对变化；
· Fluent in Cantonese and English/or Putonghua languages.
良好的英语沟通能力，普通话标准，良好的沟通表达能力；
· Excellent Office software skills, familiar with excel report system
良好的办公软件应用技巧，熟练掌握excel等报表系统。

Anantara Vacation Club (AVC) is Asia’s leader in the luxury Shared Ownership (timeshare) sector of the hospitality industry. With a regional collection of exquisite resorts, and global partnerships offering thousands of dream destinations, AVC exemplifies the highest standards for both its Owners and Associates.
安纳塔拉度假会是奢华产权共享服务业中的翘楚，在亚洲享誉盛名。安纳塔拉豪华度假会为拥有会籍的业主提供数以千计位于迷人国度的精选度假酒店, 及其全球合作伙伴旗下的奢华酒店的别墅及套房。安纳塔拉度假会堪称高品质标准的典范。

Amidst a robust regional economy, AVC leads all competitors in innovation and progress. In 2012, AVC was crowned with SE Asia Property’s Award for ‘Best Shared Ownership Development’, and ARDA’s best ‘New Owner Package’.
在快速增长的经济环境中, 安纳塔拉度假会带领着市场不断创新和进步。2012年，安纳塔拉度假会在南亚项目中荣获“最佳产权共享发展”奖以及最佳“新业主系列”奖。

Anantara Vacation Club's parent is one of Thailand's largest hospitality, retail and restaurant operators – Minor International. The company now employs over 25,000 service professionals at more than 30 hotels and resorts (with an additional 15 in the pre-opening phase), over 1,200 restaurants, some 35 spas and more than 300 retail outlets who have the pleasure of serving over 90 million customers in 20 countries every year.
安纳塔拉度假会的母公司是泰国最大的酒店、零售和餐饮运营商——麦诺（MINOR）国际集团。公司现在雇佣了超过25,000名的服务人员, 运营超过80家酒店、度假村和物业 (另外还有15家计划开业中), 超过1200家餐厅, 35间水疗中心和超过300个零售网点。每年服务于来自全世界20多个国家的9000多万客户。

Due to AVC’s rapid growth and success, we are now seeking people who share our passion for helping our Customers create their own amazing stories and memories. We welcome dynamic competitive individuals who have a proven success record in their own field. Direct industry experience is not important - our people have previously worked in many different areas including Real Estate, Leisure & Tourism, Law, pharmaceutical sales, and general business management to name just a few.
随着安纳塔拉度假会的快速成长和成功，我们诚挚邀请有志之士一起来与我们分享热情，并为我们的客人创造独特的体验和美好回忆。我们热情期待在各自领域取得成功、充满活力和竞争力的精英加入我们。我们的同仁来自许多不同的行业，包括房地产行业，休闲度假旅游产业，法律界，制药行业，以及商业管理等众多领域。

Our Associates live and work in some of the world’s most exciting and beautiful locations, including Shanghai, Sanya, Hong Kong, Bangkok, Phuket, Koh Samui, Bali, and Singapore.
我们的员工遍布世界上最振奋人心和美丽的区域， 包括上海、三亚、香港、曼谷、普吉岛、苏梅岛、巴厘岛以及新加坡。

Line Associate, Supervisory, Management and Executive positions are available, in each of the following specialisations:
从普通员工、主管、部门经理，到公司高级行政人员，我们提供广阔的职位发展机会