上海招聘

Position Overview:

The Marketing Operations Manager oversees all the operational aspects of various on-site programs and campaigns utilizing, GSR, In-house, mixed-use locations and Telemarketing programs in addition to specialty programs from time to time with the aim to generate qualified tours/ leads/ package sales / Day Drives in accordance with budgeted targets established for each of AVC’s Preview Centres.

Key Responsibilities and tasks:

• In conjunction with the VP of Marketing, Group and Directors of Marketing, Area Director of Call Center Operations, Marketing Supervisors and Marketing Team Leaders help to develop a schedule of locations, casual leases, trade shows and exhibitions and strategic partnerships to achieve budgeted numbers in relation to tours/ leads/ package sales / Day Drives.
• Manage all operational aspects of the various Marketing campaigns in conjunction with the Marketing Managers, Supervisors and Team Leaders in order to develop qualified tour/ leads/ package sales / Day Drives.
• Ensure we are in line with associated costs of tour delivery, premiums, etc.
• Reviews estimated qualified tour/ lead/ package sales / day drives and provide analysis and potential areas of improvement.
• In conjunction with VP of Marketing, Group Director of Marketing, Area Director of Marketing establishes new Guest Service Representative Regions as required by AVC growth plan.
• Manage Marketing Administrative staff providing training and guidance to continually improve the operational aspects of Marketing Administration (Operations).
• Liaise with Human Resources and Marketing Managers and Supervisors regarding recruitment advertisements for GSR or TM staff.
• Help in Interview and hiring process and/ or provide ongoing training and motivation for new Marketing Managers, Supervisors and Marketing Administration, in conjunction with Director of Marketing.
• Motivate and supports Marketing Manager, Supervisor in accordance with directives set from the Senior Management team to deliver qualified prospects to Company shared ownership presentations.

• Maintain minimum operational and performance targets as detailed by the VP of Marketing, Director of Marketing and Area Director of Call Center Operations.
• Monitor Marketing Supervisor and Marketing Operations / Administrators tasks to ensure operational procedures remain uniform.
• Manage Training Manual as tool to educate Operations and update company procedural changes.
• Manage operational guidelines, responsibilities, role rationale, performance expectations, and distribute to all new and current GSR’s and Marketing Teams.
• Conduct ongoing training sessions with all Marketing Managers, Supervisors and Marketing Administration (Operations).
• Supply and report forecasting information for the Weekly conference call/ meetings.

Key Performance Indicators:

• Performance reviews will be conducted on a quarterly basis and may require coaching programs to enhance skills and overall productivity. This position will be measured against the following criteria:
• Ensure administrative and promotional activity is such to meet the budget requirements in relation to tours/ leads/ package sales / day drives.
• Ensure all administrative and promotional activity is such to meet the budget requirements in relation to cost and sales figures
• Display personal motivation and effort to assist in the smooth operations of the Marketing Team
• Demonstrate willingness to seek new knowledge in the forms of management skills, motivating employees, morale building and sales techniques, through reading, researching and seminar attendance. Attend two training seminars / year and read two related books / year.
• Ensure that AVC operational standards are met in relationship to Team Values and Goals in dealing with internal and external contacts of AVC
• Assist in achieving specific monthly tour/ lead/ package sales as required in the over all project budget.

Qualifications:

• College or bachelor above；
• Excellent customer service skills, including but not limited to, active listening, empathizing, problem solving, organized, detail oriented, follow through, and excellent verbal and written communication skills；
• Ability to work as a team player, in a personable and positive manner；
• Ability to work quickly and accurately in a high volume environment； Able to perform well under deadlines and respond well to an environment of constant change；
• Fluent in Cantonese and English/or Putonghua languages.
• Excellent Office software skills, familiar with excel report system

Anantara Vacation Club (AVC) is Asia’s leader in the luxury Shared Ownership (timeshare) sector of the hospitality industry. With a regional collection of exquisite resorts, and global partnerships offering thousands of dream destinations, AVC exemplifies the highest standards for both its Owners and Associates.
安纳塔拉度假会是奢华产权共享服务业中的翘楚，在亚洲享誉盛名。安纳塔拉豪华度假会为拥有会籍的业主提供数以千计位于迷人国度的精选度假酒店, 及其全球合作伙伴旗下的奢华酒店的别墅及套房。安纳塔拉度假会堪称高品质标准的典范。

Amidst a robust regional economy, AVC leads all competitors in innovation and progress. In 2012, AVC was crowned with SE Asia Property’s Award for ‘Best Shared Ownership Development’, and ARDA’s best ‘New Owner Package’.
在快速增长的经济环境中, 安纳塔拉度假会带领着市场不断创新和进步。2012年，安纳塔拉度假会在南亚项目中荣获“最佳产权共享发展”奖以及最佳“新业主系列”奖。

Anantara Vacation Club's parent is one of Thailand's largest hospitality, retail and restaurant operators – Minor International. The company now employs over 25,000 service professionals at more than 30 hotels and resorts (with an additional 15 in the pre-opening phase), over 1,200 restaurants, some 35 spas and more than 300 retail outlets who have the pleasure of serving over 90 million customers in 20 countries every year.
安纳塔拉度假会的母公司是泰国最大的酒店、零售和餐饮运营商——麦诺（MINOR）国际集团。公司现在雇佣了超过25,000名的服务人员, 运营超过80家酒店、度假村和物业 (另外还有15家计划开业中), 超过1200家餐厅, 35间水疗中心和超过300个零售网点。每年服务于来自全世界20多个国家的9000多万客户。

Due to AVC’s rapid growth and success, we are now seeking people who share our passion for helping our Customers create their own amazing stories and memories. We welcome dynamic competitive individuals who have a proven success record in their own field. Direct industry experience is not important - our people have previously worked in many different areas including Real Estate, Leisure & Tourism, Law, pharmaceutical sales, and general business management to name just a few.
随着安纳塔拉度假会的快速成长和成功，我们诚挚邀请有志之士一起来与我们分享热情，并为我们的客人创造独特的体验和美好回忆。我们热情期待在各自领域取得成功、充满活力和竞争力的精英加入我们。我们的同仁来自许多不同的行业，包括房地产行业，休闲度假旅游产业，法律界，制药行业，以及商业管理等众多领域。

Our Associates live and work in some of the world’s most exciting and beautiful locations, including Shanghai, Sanya, Hong Kong, Bangkok, Phuket, Koh Samui, Bali, and Singapore.
我们的员工遍布世界上最振奋人心和美丽的区域， 包括上海、三亚、香港、曼谷、普吉岛、苏梅岛、巴厘岛以及新加坡。

Line Associate, Supervisory, Management and Executive positions are available, in each of the following specialisations:
从普通员工、主管、部门经理，到公司高级行政人员，我们提供广阔的职位发展机会