上海招聘

Interactive Brokers (www.interactivebrokers.com) is looking to hire a highly motivated individual for a call center technical support position in our Shanghai Representative Office.

Job Description
Our Trader WorkStation is a Java-based proprietary trading platform that allows end-users to trade from their home or office.A TAC Technician is expected to consistently provide friendly and informative technical support to Interactive Brokers' clients by keeping up to date with the local technology news in order to investigate any new problems to assist end-users.

Responsibilities
Provide real-time technical support of IB applications through either phone or chat communication, along with tickets and emails customers may send to IB. Successful candidate will also be required to perform other tasks provided by the local regional manager or the Global Head of TAC.

The core competencies include:
Operating Systems (Windows/Mac OS X/Linux) and Mobile Operating System (iOS/Android) support
DNS, TCP/IP and Network Configuration Support
Hands-on PC, Tablet, and Mobile Troubleshooting
Call center support experience and real-time troubleshooting
Experience working in a global team environment
Exposure to Java and web based applications is a plus
Experience working with online security and security devices is a plus
Programming experience is a plus

Requirements:
Minimum one year experience with call center or technical support roles in the financial services industry.
Strong Technical Troubleshooting and Communication Skills
Excellent oral & written language skills in English and Mandarin.
Bachelors Degree (with IT related fields preferable)
Will also consider technical certifications- A+ Certification, etc.

Candidates will be expected to demonstrate in-depth understanding of troubleshooting problems with a Windows machine during the interview.

Please send CV and cover letter with current and expected salary to shanghaistaff@interactivebrokers.com

Very competitive salary offered to right candidate.

Interactive Brokers LLC
Interactive Brokers Group, Inc., over the last 34 years, has grown internally to become one of the premier global securities firms with over US$4 billion in equity capital.
Interactive Brokers conducts its broker/dealer and proprietary trading businesses on over 90 market destinations worldwide. In its broker dealer agency business, IB provides direct access ("on line") trade execution and clearing services to institutional and professional traders for a wide variety of electronically traded products including stocks, options, futures, forex, bonds and funds worldwide.
Interactive Brokers Group and its affiliates execute approximately 1,000,000 trades per day.
Interactive Brokers' headquarters are in Greenwich Connecticut, and it has approximately 850 employees in its offices in the USA, Switzerland, Canada, Hong Kong, Shanghai, Tokyo, London, Australia, Hungary, India, Russia and Estonia.