上海招聘

Introduction:
-For our Healthcare Sector in Shanghai, we are looking for a Customer Application Specialist at the earliest opportunity
-The Customer Application Specialist is mainly focus on onsite Application training/ real time high quality application support and remote training to customer for optimizing application & operation of defined product line (SY,CT, MR etc.) across the product lifecycle, additionally he will support TSE and CSE from application side to provide customer integrated service. Beside that he will involve all the responsibility of the clinical education specialist such as onsite application training, presentation in training course, collaboration research and consultation to Siemens product users. The application specialist will report to Modality application manager.
-临床应用培训专员负责产品为(Syngo, CT, MR,等)，工作地点为(上海)，主要工作为客户提供高质量的现场临床应用培训以及实时临床应用支持及远程应用培训，并协助TSE和CSE为客户提供综合完善的售后服务，以提高客户满意度。除此之外，其工作可以涉及临床培训专员的所有职能，比如现场应用培训，应用培训班授课，与客户开展科研协作及技术咨询等等。

What are my responsibilities?
1. Manage onsite application training
-Responsible to create training plan which is agreed by customers by communicating with customers in advance (for responsible product line: Syngo, CT, MR, Etc.);
-Ensure that the customer value of the offered training (e.g. contents, skill and other services) is perceived and transitioned into product offerings;
2. Manage & Deliver the remote application support and training

-Timely and high quality remote application support to the customer application request, create training plan and delivery high quality remote training and E-classroom training by communicating with customers in advance (for responsible product line: Syngo, CT, MR, Angiography, X-ray, NM & Molecular Image);
-Ensure that the customer value of the offered training (e.g. contents, skill and other services) is perceived and transitioned into product offerings;
3. Collaboration research and consultation
-Drive the creation and ensure execution of the collaboration research in cooperation with customers, marketing management;
-Responsible for consultation of optimized protocol, image quality, dose control, workflow, ect.
-Ensure that all the activities are in line with the application service goals: customer satisfaction and business demand;
4. Support training courses and workshop
-Support to develop training courses for defined product (line) in line with the customer service strategic direction: solve training issue multidimensional and proactively, make customer service as one reason to buy Siemens product and service;
-Fulfill or support training courses and workshop with high academic quality and customer attractiveness;
5. If applicable: Departmental Management
-Define, implement and meet departmental goals in accordance with overall application service management goalsand targets;
-Directs the effective management of personnel to include performance management, salary recommendations, objective setting and development, in order to achieve set goals and objectives;
-Assess, hire, hold and develop critical know-how;

-Skill management and development of employees and keep employees satisfied;

-Provide and ensure applicable processes in accordance to the Siemens global process house, to facilitate work and ensure the quality of output;
-Control departmental resources and budget.

What do I need to qualify for this job?
1. Medical knowledge and skill
-Product knowledge of the relevant products (CT, MR, Angiography, X-ray, Nuclear Medicine, Radiation Treatment)
-Application knowledge of the relevant application areas
-Basic IT Knowledge
-Microsoft Office
-Complaint handling
-Corrective and preventive actions
2. Language
-English above 4 grades
3. Professional experience
-University level or degree in clinical specialty, medical education degree above bachelor
-At least 2 years of general working experience in an clinical or medical technician role/Or fresh graduate with master degree preferred
-Radiology/ cardiology experience is preferred

What else do I need to know?
-The Siemens Healthcare Sector is one of the world's largest suppliers to the healthcare industry and a trendsetter in medical imaging, laboratory diagnostics, medical information technology and hearing aids. Siemens offers its customers products and solutions for the entire range of patient care from a single source – from prevention and early detection to diagnosis, and on to treatment and aftercare. By optimizing clinical workflows for the most common diseases, Siemens also makes healthcare faster, better and more cost-effective. Siemens Healthcare employs some 51,000 employees worldwide and operates around the world. In fiscal year 2011 (to September 30), the Sector posted revenue of 12.5 billion euros and profit of around 1.3 billion euros. For further information please visit: www.siemens.com.healthcare

How do I apply?
-We are looking forward to receiving your online -application.

-To submit your application on-line, please click the button “Apply”.

Contact
-If you want to know more Siemens job opportunities, please be free to log in our career website
http://www.careers.siemens.com.cn
-如需了解更多西门子职位信息，请登录西门子招贤纳士网站
http://www.careers.siemens.com.cn

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