上海招聘

Mission
The Near Line (NL) Technical Service Support Engineer is member of the Global TSS group but is located in the service region assigned. The NL TSS team is responsible for worldwide 2nd and 3rd line support of the assigned products within the NL suite of products (Metrios, H1200, ExSolve & Temlink). The engineer in this roll also provides input for product and process improvements on these products. The issues encountered form the basis for service documentation improvements and service requirements for new products.
The Technical Service Support Engineer is mainly responsible for providing technical support in order to enable quick and proper solutions to problems in the field. In order to successfully do so, the Engineer Technical Support will have to develop close relations with colleagues from many different departments: Customer Service, Corporate Technology, Engineering, New Product Introduction, Manufacturing, Product Management and Application. He/she can work independently under stress-situations (time-pressure, expectations), understands the importance of customer satisfaction, and succeeds through dedication, enthusiasm, technical capabilities and enabling a network of expert people within FEI.
The Position
Specific deliverables associated with this opportunity include:
Provide regional 2nd & 3rd line technical support up to system level of NL products. This means phone and email support as well as traveling to customer sites and repair down tools that are under escalation. This also includes training the onsite engineers while doing repairs.
Make efficiently use of a trouble shoot methodology (Kepner Tregoe) to clarify and analyse a problem and to create a technical recovery plan.
Monitor and track the progress of agreed schedules and action items. This could involve escalation and persistence to achieve success.
Provide feedback to product quality teams based on Pareto analyses and make proposals for improvement projects
Participates in improvement projects for products and processes
Develop close relation with Engineering, Manufacturing, Corporate Technology, New Product Introduction, Product Management and Application to properly address specific needs to get a problem solved.
Position Requirements
The successful candidate will possess the following combination of education, experience and position expectations:
University degree in technical direction, or a combination of education and experience that demonstrates the required skills.
Experience in high-tech industry environment in service, development or manufacturing
Experience with project management
Experience with analytical equipment (electronics, software, physics, mechanics) such as Electron Microscopes, Wafer steppers, Medical Equipment (e.g. MRI-scan)
Experience with demanding customers and understanding of the importance of customer relations and intimacy.
Self-starter who is also highly productive when not supervised.
Customer site work over 50% of time, can require overnight stays
Factory work 20-30% of time to interface with TSS, Engineering and Operations
Fluent in English (verbal and in writing); other language skills are an asset.
Good skills in communicating, persuading, inspiring, developing and motivating are required in order to interact with peers and to management.
Competencies
Customer Focus
Communication
Systematic Problem solving
Planning / Prioritizing & Goal setting
Decisiveness
Tolerance of Ambiguity
Team Work
Energizing others
Flexibility
Decision making and Problem Solving
Gets Results
Relationship building
Influence & Persuasion

FEI 是一家生产、经营多种科学仪器的业内领先企业。 其产品包括电子和离子束显微镜，以及 可满足多个行业纳米尺度应用的相关产品，这些行业横跨： 工业和理论 材料研究、生命科学、半导体、数据存储、自然资源 等等诸多领域。
凭借过去 60 年的技术创新历史和业内领导地位， FEI 成为了透射电子显微镜 (TEM)、 扫描电子显微镜 (SEM)、整合了 SEM 与聚焦离子束 (FIB) 的 DualBeam 仪器和 用于精密高速切割与加工的专用聚焦离子束仪器的 性能标准。 FEI 成像系统在三维 表征、分析和修改/原型设计领域实现了 亚埃（埃：十分之一纳米）级分辨率。
FEI NanoPorts 在东京、美国俄勒冈州波特兰、荷兰埃因霍温 和中国上海均有设点，它们都是卓越中心。在这里，众多科学家、研究者以及工程师 都可在 FEI 应用专家的直接帮助下 体验世界级显微 分辨率。 本公司有近 1800 名员工，已在全球超过 50 个国家或地区开展了 销售和服务业务。

公司主页：www.fei.com

FEI Company is a leading supplier of “Tools for Nanotechnology”. We develop and manufacture tools that enable research, development and manufacture of Nanoscale features by helping our customers understand their three-dimensional structures. We serve the semiconductor, data storage, structural biology and industrial markets.
  where decreasing feature sizes drive the need for our structural process technology solutions. Our solutions are
based on a combination of patented and proprietary technologies that provide industry-leading capabilities to view, measure, analyze, and modify physical structures at atomic, or nanometer scale resolutions.
   FEI helps the world of nanotechnology develop products faster, control manufacturing processes better, and
understand the structures of complex substances. FEI Company is a publicly traded on NASDAQ under FEIC.
with approximately 1,700 employees worldwide.