Regional Install Program Manager
飞雅贸易（上海）有限公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：仪器仪表/工业自动化
职位信息
- 发布日期：2012-07-30
- 工作地点：上海
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：售前/售后技术支持经理 售前/售后技术支持主管
职位描述
Specific responsibilities are:
- (Pre) Order phase
o Technical order review for fulfillment to confirm correctness of the configuration
- Order - time to delivery phase
o Partner with the Account Manager to establish agreed upon customer expectations & deliverables. .
o Align / coordinates / plan site surveys (including the sale of environmental consulting services) to ensure readiness before install starts.
o Work with PD Install coordinator regarding system completeness, TDA's NSR's X-Tech, and ship date
o Discuss install plan with Account Manager and customer as soon as install dates are known to set install delivery schedule, review order and facilitate customers actions for room readiness.
o Work with Field Service to create an agreed install plan and schedule:
§ Assign certified engineer with proper backfill
§ Identify and request expert, like application support, ahead of time
§ Identify and schedule 3rd party support, including (separate) shipping and installation.
o Work with regional SSOC to prepare and submit Purchasing information for contractors / 3rd parties.
o Delivers install plan and schedule to PD install coordinator
o Ensures system entered in (QAD) installed base with right information.
- Install phase
o Ensures timely executed of the agreed install plan (continuously staffing, on-time 3rd party / expert support, etc).
o Manages install with weekly IPF (install Progress From) review
o Coordinates install escalations when needed
o Communicate status to Account Manager and FSD/FSM
o Coordinates system acceptance with appropriate applications resource
o SAB forecasting, tracking and monitoring
- Post sign off phase
o Evaluation of closed installs following established process to provide quality improvement feedback.
o Ensures install survey completion with customer.
- Manage / oversees Agent installs at agreed upon agent commission scheme's
The Requirements
This position is ideal for an individual with previous experience in similar industry and markets that FEI serves along with a proven background in Program/Project Management. The successful candidate will possess the following combination of education and experience:
- Typically requires ~5 years of experience; 2+ years of experience in a (project)leadership role is preferred.
- Typically a bachelor degree is required, or a combination of education and experience that demonstrate the required skills
- Demonstrated successful project management experience, preferable with certified skills
- Previous experience in similar industries and markets that FEI serves is preferred.
- Excellent written and verbal English communication skills. Other languages a plus
- Able to effectively communicate with and managing the deliverables of cross functional and cross cultural teams to complete projects Team player
- Ability to provide information to others both internal and external to the organization; represent FEI to customers, the public, government, and other external sources
- Builds mutual trust and encourages respect and cooperation among team members
- Possess systematic problem solving skills
- Proven experience in risk management, reducing overall risk of project by planning, identifying, preventing, monitoring and controlling
- Ability to influence others and negotiate solutions is essential to success in this role
- (Pre) Order phase
o Technical order review for fulfillment to confirm correctness of the configuration
- Order - time to delivery phase
o Partner with the Account Manager to establish agreed upon customer expectations & deliverables. .
o Align / coordinates / plan site surveys (including the sale of environmental consulting services) to ensure readiness before install starts.
o Work with PD Install coordinator regarding system completeness, TDA's NSR's X-Tech, and ship date
o Discuss install plan with Account Manager and customer as soon as install dates are known to set install delivery schedule, review order and facilitate customers actions for room readiness.
o Work with Field Service to create an agreed install plan and schedule:
§ Assign certified engineer with proper backfill
§ Identify and request expert, like application support, ahead of time
§ Identify and schedule 3rd party support, including (separate) shipping and installation.
o Work with regional SSOC to prepare and submit Purchasing information for contractors / 3rd parties.
o Delivers install plan and schedule to PD install coordinator
o Ensures system entered in (QAD) installed base with right information.
- Install phase
o Ensures timely executed of the agreed install plan (continuously staffing, on-time 3rd party / expert support, etc).
o Manages install with weekly IPF (install Progress From) review
o Coordinates install escalations when needed
o Communicate status to Account Manager and FSD/FSM
o Coordinates system acceptance with appropriate applications resource
o SAB forecasting, tracking and monitoring
- Post sign off phase
o Evaluation of closed installs following established process to provide quality improvement feedback.
o Ensures install survey completion with customer.
- Manage / oversees Agent installs at agreed upon agent commission scheme's
The Requirements
This position is ideal for an individual with previous experience in similar industry and markets that FEI serves along with a proven background in Program/Project Management. The successful candidate will possess the following combination of education and experience:
- Typically requires ~5 years of experience; 2+ years of experience in a (project)leadership role is preferred.
- Typically a bachelor degree is required, or a combination of education and experience that demonstrate the required skills
- Demonstrated successful project management experience, preferable with certified skills
- Previous experience in similar industries and markets that FEI serves is preferred.
- Excellent written and verbal English communication skills. Other languages a plus
- Able to effectively communicate with and managing the deliverables of cross functional and cross cultural teams to complete projects Team player
- Ability to provide information to others both internal and external to the organization; represent FEI to customers, the public, government, and other external sources
- Builds mutual trust and encourages respect and cooperation among team members
- Possess systematic problem solving skills
- Proven experience in risk management, reducing overall risk of project by planning, identifying, preventing, monitoring and controlling
- Ability to influence others and negotiate solutions is essential to success in this role
公司介绍
FEI 是一家生产、经营多种科学仪器的业内领先企业。 其产品包括电子和离子束显微镜，以及 可满足多个行业纳米尺度应用的相关产品，这些行业横跨： 工业和理论 材料研究、生命科学、半导体、数据存储、自然资源 等等诸多领域。
凭借过去 60 年的技术创新历史和业内领导地位， FEI 成为了透射电子显微镜 (TEM)、 扫描电子显微镜 (SEM)、整合了 SEM 与聚焦离子束 (FIB) 的 DualBeam 仪器和 用于精密高速切割与加工的专用聚焦离子束仪器的 性能标准。 FEI 成像系统在三维 表征、分析和修改/原型设计领域实现了 亚埃（埃：十分之一纳米）级分辨率。
FEI NanoPorts 在东京、美国俄勒冈州波特兰、荷兰埃因霍温 和中国上海均有设点，它们都是卓越中心。在这里，众多科学家、研究者以及工程师 都可在 FEI 应用专家的直接帮助下 体验世界级显微 分辨率。 本公司有近 1800 名员工，已在全球超过 50 个国家或地区开展了 销售和服务业务。
公司主页：www.fei.com
FEI Company is a leading supplier of “Tools for Nanotechnology”. We develop and manufacture tools that enable research, development and manufacture of Nanoscale features by helping our customers understand their three-dimensional structures. We serve the semiconductor, data storage, structural biology and industrial markets.
where decreasing feature sizes drive the need for our structural process technology solutions. Our solutions are
based on a combination of patented and proprietary technologies that provide industry-leading capabilities to view, measure, analyze, and modify physical structures at atomic, or nanometer scale resolutions.
FEI helps the world of nanotechnology develop products faster, control manufacturing processes better, and
understand the structures of complex substances. FEI Company is a publicly traded on NASDAQ under FEIC.
with approximately 1,700 employees worldwide.
凭借过去 60 年的技术创新历史和业内领导地位， FEI 成为了透射电子显微镜 (TEM)、 扫描电子显微镜 (SEM)、整合了 SEM 与聚焦离子束 (FIB) 的 DualBeam 仪器和 用于精密高速切割与加工的专用聚焦离子束仪器的 性能标准。 FEI 成像系统在三维 表征、分析和修改/原型设计领域实现了 亚埃（埃：十分之一纳米）级分辨率。
FEI NanoPorts 在东京、美国俄勒冈州波特兰、荷兰埃因霍温 和中国上海均有设点，它们都是卓越中心。在这里，众多科学家、研究者以及工程师 都可在 FEI 应用专家的直接帮助下 体验世界级显微 分辨率。 本公司有近 1800 名员工，已在全球超过 50 个国家或地区开展了 销售和服务业务。
公司主页：www.fei.com
FEI Company is a leading supplier of “Tools for Nanotechnology”. We develop and manufacture tools that enable research, development and manufacture of Nanoscale features by helping our customers understand their three-dimensional structures. We serve the semiconductor, data storage, structural biology and industrial markets.
where decreasing feature sizes drive the need for our structural process technology solutions. Our solutions are
based on a combination of patented and proprietary technologies that provide industry-leading capabilities to view, measure, analyze, and modify physical structures at atomic, or nanometer scale resolutions.
FEI helps the world of nanotechnology develop products faster, control manufacturing processes better, and
understand the structures of complex substances. FEI Company is a publicly traded on NASDAQ under FEIC.
with approximately 1,700 employees worldwide.
联系方式
- 公司地址：上班地址：上海市浦东新区亚芯科技园盛夏路399弄8、9号楼（近祖冲之路）