Club Services Coordinator
Anantara Vacation Club(Great China)安纳塔拉度假会（大中华区）
- 公司规模：1000-5000人
- 公司性质：外资(非欧美)
- 公司行业：酒店/旅游 房地产开发
职位信息
- 发布日期：2015-02-25
- 工作地点：上海
- 招聘人数：1
- 工作经验：2年
- 学历要求：本科
- 职位月薪：面议
- 职位类别：前厅接待 酒店/宾馆营销
职位描述
Position Overview:
To serve as the key contact point for our Club Owners, providing customer service and reservation service to Club Owners in the language of their choice. To also liaise closely with the Contract Administration and Financial Services departments, ensuring sales contracts are processed and payments collected in an accurate and timely manner.
Key Responsibilities:
*Provide a high level of customer service for Club Points Owners through the Club Services centre, website and various communication channels, ensuring a high level of customer satisfaction.
*Ensure Club Owners Points and other reservations are handled in a timely, courteous and efficient manner.
* Handle all customer concerns or complaint to a satisfactory resolution.
* Establish and maintain an excellent working relationship with Exchange companies, alliance partners, Anantara Resorts and other MNOR departments.
*Encourage use of Club resorts to achieve a high occupancy and maximum use of space.
Leadership and Performance Management
* Represent Anantara Vacation Club in a professional, courteous and sincere fashion in order to foster good working relationships with all our customers, internal and external in line with company values
*Role Model behaviours expected from staff in line with company values
*Complete other tasks that may be assigned by Management from time to time.
KEY PERFORMANCE INDICATORS:
*Strive to achieve key performance indicators for customer satisfaction ratings
*Minimize instances of contract cancellation due to service delivery failure
*Help ensure Club Resorts operate at an Occupancy level in line with company targets
Qualifications:
*Bachelor degree (desirable)
*Excellent English written and verbal skills. Other languages an advantage
*Minimum of two (2) years work experience.
* Previous work experience in a timeshare, hotel reservations department or hospitality related call centre strongly preferred
*Excellent computer skills with a good understand of reservation software systems.
*Strong customer service ethic. Ability to deal and handle one to one difficult and complaint situations with customers.
*Strong communication and written skills
*Well organised, high level of attention to detail, ability to communicate effectively with other departments
*Team member with strong work ethics, flexible in approach and supportive of others (essential)
Key Contacts:
Internal: Contract Administration, Club Services, Financial Services, Sales, Marketing, Minor Information Technology
External: IT vendor, Anantara Hotels and Resorts and other
Related business units
To serve as the key contact point for our Club Owners, providing customer service and reservation service to Club Owners in the language of their choice. To also liaise closely with the Contract Administration and Financial Services departments, ensuring sales contracts are processed and payments collected in an accurate and timely manner.
Key Responsibilities:
*Provide a high level of customer service for Club Points Owners through the Club Services centre, website and various communication channels, ensuring a high level of customer satisfaction.
*Ensure Club Owners Points and other reservations are handled in a timely, courteous and efficient manner.
* Handle all customer concerns or complaint to a satisfactory resolution.
* Establish and maintain an excellent working relationship with Exchange companies, alliance partners, Anantara Resorts and other MNOR departments.
*Encourage use of Club resorts to achieve a high occupancy and maximum use of space.
Leadership and Performance Management
* Represent Anantara Vacation Club in a professional, courteous and sincere fashion in order to foster good working relationships with all our customers, internal and external in line with company values
*Role Model behaviours expected from staff in line with company values
*Complete other tasks that may be assigned by Management from time to time.
KEY PERFORMANCE INDICATORS:
*Strive to achieve key performance indicators for customer satisfaction ratings
*Minimize instances of contract cancellation due to service delivery failure
*Help ensure Club Resorts operate at an Occupancy level in line with company targets
Qualifications:
*Bachelor degree (desirable)
*Excellent English written and verbal skills. Other languages an advantage
*Minimum of two (2) years work experience.
* Previous work experience in a timeshare, hotel reservations department or hospitality related call centre strongly preferred
*Excellent computer skills with a good understand of reservation software systems.
*Strong customer service ethic. Ability to deal and handle one to one difficult and complaint situations with customers.
*Strong communication and written skills
*Well organised, high level of attention to detail, ability to communicate effectively with other departments
*Team member with strong work ethics, flexible in approach and supportive of others (essential)
Key Contacts:
Internal: Contract Administration, Club Services, Financial Services, Sales, Marketing, Minor Information Technology
External: IT vendor, Anantara Hotels and Resorts and other
Related business units
公司介绍
Anantara Vacation Club (AVC) is Asia’s leader in the luxury Shared Ownership (timeshare) sector of the hospitality industry. With a regional collection of exquisite resorts, and global partnerships offering thousands of dream destinations, AVC exemplifies the highest standards for both its Owners and Associates.
安纳塔拉度假会是奢华产权共享服务业中的翘楚，在亚洲享誉盛名。安纳塔拉豪华度假会为拥有会籍的业主提供数以千计位于迷人国度的精选度假酒店, 及其全球合作伙伴旗下的奢华酒店的别墅及套房。安纳塔拉度假会堪称高品质标准的典范。
Amidst a robust regional economy, AVC leads all competitors in innovation and progress. In 2012, AVC was crowned with SE Asia Property’s Award for ‘Best Shared Ownership Development’, and ARDA’s best ‘New Owner Package’.
在快速增长的经济环境中, 安纳塔拉度假会带领着市场不断创新和进步。2012年，安纳塔拉度假会在南亚项目中荣获“最佳产权共享发展”奖以及最佳“新业主系列”奖。
Anantara Vacation Club's parent is one of Thailand's largest hospitality, retail and restaurant operators – Minor International. The company now employs over 25,000 service professionals at more than 30 hotels and resorts (with an additional 15 in the pre-opening phase), over 1,200 restaurants, some 35 spas and more than 300 retail outlets who have the pleasure of serving over 90 million customers in 20 countries every year.
安纳塔拉度假会的母公司是泰国最大的酒店、零售和餐饮运营商——麦诺（MINOR）国际集团。公司现在雇佣了超过25,000名的服务人员, 运营超过80家酒店、度假村和物业 (另外还有15家计划开业中), 超过1200家餐厅, 35间水疗中心和超过300个零售网点。每年服务于来自全世界20多个国家的9000多万客户。
Due to AVC’s rapid growth and success, we are now seeking people who share our passion for helping our Customers create their own amazing stories and memories. We welcome dynamic competitive individuals who have a proven success record in their own field. Direct industry experience is not important - our people have previously worked in many different areas including Real Estate, Leisure & Tourism, Law, pharmaceutical sales, and general business management to name just a few.
随着安纳塔拉度假会的快速成长和成功，我们诚挚邀请有志之士一起来与我们分享热情，并为我们的客人创造独特的体验和美好回忆。我们热情期待在各自领域取得成功、充满活力和竞争力的精英加入我们。我们的同仁来自许多不同的行业，包括房地产行业，休闲度假旅游产业，法律界，制药行业，以及商业管理等众多领域。
Our Associates live and work in some of the world’s most exciting and beautiful locations, including Shanghai, Sanya, Hong Kong, Bangkok, Phuket, Koh Samui, Bali, and Singapore.
我们的员工遍布世界上最振奋人心和美丽的区域， 包括上海、三亚、香港、曼谷、普吉岛、苏梅岛、巴厘岛以及新加坡。
Line Associate, Supervisory, Management and Executive positions are available, in each of the following specialisations:
从普通员工、主管、部门经理，到公司高级行政人员，我们提供广阔的职位发展机会
安纳塔拉度假会是奢华产权共享服务业中的翘楚，在亚洲享誉盛名。安纳塔拉豪华度假会为拥有会籍的业主提供数以千计位于迷人国度的精选度假酒店, 及其全球合作伙伴旗下的奢华酒店的别墅及套房。安纳塔拉度假会堪称高品质标准的典范。
Amidst a robust regional economy, AVC leads all competitors in innovation and progress. In 2012, AVC was crowned with SE Asia Property’s Award for ‘Best Shared Ownership Development’, and ARDA’s best ‘New Owner Package’.
在快速增长的经济环境中, 安纳塔拉度假会带领着市场不断创新和进步。2012年，安纳塔拉度假会在南亚项目中荣获“最佳产权共享发展”奖以及最佳“新业主系列”奖。
Anantara Vacation Club's parent is one of Thailand's largest hospitality, retail and restaurant operators – Minor International. The company now employs over 25,000 service professionals at more than 30 hotels and resorts (with an additional 15 in the pre-opening phase), over 1,200 restaurants, some 35 spas and more than 300 retail outlets who have the pleasure of serving over 90 million customers in 20 countries every year.
安纳塔拉度假会的母公司是泰国最大的酒店、零售和餐饮运营商——麦诺（MINOR）国际集团。公司现在雇佣了超过25,000名的服务人员, 运营超过80家酒店、度假村和物业 (另外还有15家计划开业中), 超过1200家餐厅, 35间水疗中心和超过300个零售网点。每年服务于来自全世界20多个国家的9000多万客户。
Due to AVC’s rapid growth and success, we are now seeking people who share our passion for helping our Customers create their own amazing stories and memories. We welcome dynamic competitive individuals who have a proven success record in their own field. Direct industry experience is not important - our people have previously worked in many different areas including Real Estate, Leisure & Tourism, Law, pharmaceutical sales, and general business management to name just a few.
随着安纳塔拉度假会的快速成长和成功，我们诚挚邀请有志之士一起来与我们分享热情，并为我们的客人创造独特的体验和美好回忆。我们热情期待在各自领域取得成功、充满活力和竞争力的精英加入我们。我们的同仁来自许多不同的行业，包括房地产行业，休闲度假旅游产业，法律界，制药行业，以及商业管理等众多领域。
Our Associates live and work in some of the world’s most exciting and beautiful locations, including Shanghai, Sanya, Hong Kong, Bangkok, Phuket, Koh Samui, Bali, and Singapore.
我们的员工遍布世界上最振奋人心和美丽的区域， 包括上海、三亚、香港、曼谷、普吉岛、苏梅岛、巴厘岛以及新加坡。
Line Associate, Supervisory, Management and Executive positions are available, in each of the following specialisations:
从普通员工、主管、部门经理，到公司高级行政人员，我们提供广阔的职位发展机会
联系方式
- 公司地址：上海市黄浦区西藏中路268号人民广场来福士办公楼601室
- 邮政编码：200001