区域售后经理Customer Service Manager
艾利安人才服务（上海）有限公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会) 外包服务
职位信息
- 发布日期：2015-03-26
- 工作地点：上海
- 招聘人数：1
- 职位月薪：面议
- 职位类别：售后服务/客户服务
职位描述
A leading automobile company
此职位 Shanghai/Beijing/Guangzhou/Chengdu/Hangzhou均有招聘，投递时请注明应聘地点。
DUTIES AND RESPONSIBILITIES:
The Regional Customer Service Manager needs to support responsible dealers in order to meet corporate objectives in areas such as Revenue, Customer Satisfaction, Dealer profitability and dealer process in the responsible region.
Revenue & Profit:
1. Support dealers to achieve the revenue for accessories, parts, merchandise and other new business opportunities.
2. Responsible to achieve Regional P&A revenue objectives.
3. Closely monitor dealers’ performance and develop/implement support programs to achieve the business objectives.
4. Support yearly/quarterly/monthly budget & forecast and align with other related functions.
5. Responsible to generate the Customer Service business related reports.
6. Support dealer parts/accessories audit to ensure dealers are using genius parts/accessories
Retention & Customer Satisfaction
1. Support dealers to achieve CLP/NPS objectives.
2. Work with other functions to improve the dealers’ customer retention
Dealer Support
1. Support to set up dealer business objectives.
2. Support to review the dealer goodwill request.
3. Responsible to review/analysis/manage dealers overall Customer Service performance, including Finance Performance/working environment/Productivity/Efficiency/Effectiveness/Customer Satisfaction/Warranty &goodwill and request for relevant support from other function.
4. Single dealer daily Customer Service interface.
5. Support dealers to implement business process/program.
6. Manage the partnership relationship to create win-win situation.
7. New Dealer engagement.
8. Support local customer service dealer marketing activities
Brand Ambassador
1. Represents the company brand. Advocate the Loyal & Ethic dealer network
Dot Report
1. Work as team member of the regional team, dot report to area manager
2. Work together to support sales/marketing activities in region.
3. Keep team member informed in terms of daily operation and take advice from regional team for the daily business
EDUCATION AND/OR EXPERIENCE / POSITION QUALIFICATIONS:
1. Results oriented with a determination to deliver upon commitments
2. A highly motivated, energetic and inspirational team leader
3. Empathetic with the ability to create, develop and manage a high performing team.
4. Ability to influence effectively while balancing a broad range of priorities with minimal supervision
5. Confident and out-going with exceptional networking, inter-personal and influencing skills, possessing advanced communication and presentational skills.
6. Analytical with the ability to interpret financial data and relate it to operational activity.
7. Possessing a strategic mindset with the ability to work with importers and dealers to develop, plan and implement a customer service strategy.
8. Process oriented with great attention to detail
9. Commercial experience, including the ability to construct a business case from detailed and varied inputs.
10. Engineering/Technical background preferred
11. Previous experience of working in a marketing environment
更多精品职位请登陆：www.allegisbn.com 搜索查看，可投递心仪职位，我们的顾问会第一时间给予反馈，谢谢。
此职位 Shanghai/Beijing/Guangzhou/Chengdu/Hangzhou均有招聘，投递时请注明应聘地点。
DUTIES AND RESPONSIBILITIES:
The Regional Customer Service Manager needs to support responsible dealers in order to meet corporate objectives in areas such as Revenue, Customer Satisfaction, Dealer profitability and dealer process in the responsible region.
Revenue & Profit:
1. Support dealers to achieve the revenue for accessories, parts, merchandise and other new business opportunities.
2. Responsible to achieve Regional P&A revenue objectives.
3. Closely monitor dealers’ performance and develop/implement support programs to achieve the business objectives.
4. Support yearly/quarterly/monthly budget & forecast and align with other related functions.
5. Responsible to generate the Customer Service business related reports.
6. Support dealer parts/accessories audit to ensure dealers are using genius parts/accessories
Retention & Customer Satisfaction
1. Support dealers to achieve CLP/NPS objectives.
2. Work with other functions to improve the dealers’ customer retention
Dealer Support
1. Support to set up dealer business objectives.
2. Support to review the dealer goodwill request.
3. Responsible to review/analysis/manage dealers overall Customer Service performance, including Finance Performance/working environment/Productivity/Efficiency/Effectiveness/Customer Satisfaction/Warranty &goodwill and request for relevant support from other function.
4. Single dealer daily Customer Service interface.
5. Support dealers to implement business process/program.
6. Manage the partnership relationship to create win-win situation.
7. New Dealer engagement.
8. Support local customer service dealer marketing activities
Brand Ambassador
1. Represents the company brand. Advocate the Loyal & Ethic dealer network
Dot Report
1. Work as team member of the regional team, dot report to area manager
2. Work together to support sales/marketing activities in region.
3. Keep team member informed in terms of daily operation and take advice from regional team for the daily business
EDUCATION AND/OR EXPERIENCE / POSITION QUALIFICATIONS:
1. Results oriented with a determination to deliver upon commitments
2. A highly motivated, energetic and inspirational team leader
3. Empathetic with the ability to create, develop and manage a high performing team.
4. Ability to influence effectively while balancing a broad range of priorities with minimal supervision
5. Confident and out-going with exceptional networking, inter-personal and influencing skills, possessing advanced communication and presentational skills.
6. Analytical with the ability to interpret financial data and relate it to operational activity.
7. Possessing a strategic mindset with the ability to work with importers and dealers to develop, plan and implement a customer service strategy.
8. Process oriented with great attention to detail
9. Commercial experience, including the ability to construct a business case from detailed and varied inputs.
10. Engineering/Technical background preferred
11. Previous experience of working in a marketing environment
更多精品职位请登陆：www.allegisbn.com 搜索查看，可投递心仪职位，我们的顾问会第一时间给予反馈，谢谢。
公司介绍
ALLEGIS集团是美国排名首位的人力资本管理公司，是全球最大的IT领域人才派遣和人力资本管理公司，更是全球第四大人力资本管理公司，于1983年在美国马里兰州成立，1993年在欧洲建立国际业务总部，2007年集团重点开拓亚太区市场，2011年全年总收入为80亿美元。ALLEGIS集团客户超过50%来自FTSE100，90%为世界五百强企业。
ALLEGIS集团全资拥有的品牌为AEROTEK, TEK systems(Named to FORTUNE's "100 Best Companies to Work For" List for 2013), Market Source, Stephen James, MLA, Aston Cartor几大品牌，分别为客户提供不同领域的专业人力资本服务。http://www.allegisgroup.com
艾利安人才服务有限公司是ALLEGIS集团在中国的子公司，在中国提供全方位人力资源管理顾问服务——猎头、RPO和人才派遣业务等，其前身是必安管理顾问有限公司，于1994年在广州成立，是国内最早成立的人力资源管理顾问公司之一，具有政府认可的人才招聘和人才派遣专业资格。在2008年1月必安管理顾问有限公司与美国ALLEGIS集团合并成立的艾利安人才服务有限公司，成为ALLEGIS集团中的又一新成员，公司总部在上海，分部在北京、广州和成都，资源中心设在成都。欢迎登录我们的官网，了解更多客户和内部招聘职位。http://www.allegisbn.com
ALLEGIS GROUP – founded in 1983, is a multi-national search and placement organization with head offices in Baltimore, Maryland, USA, and a global reach. Ten-years later in 1993, Allegis established its first office in Europe and today we have over 320 service centers worldwide. In that time the Group has grown and matured as an organization to become the preeminent provider of human capital management (HCM) and consulting services globally.
ALLEGIS is the largest staffing and recruitment company in the US, the largest IT staffing company globally, and the 4th largest staffing company worldwide. Over 90% of Allegis’ clients are Fortune 500 companies and 50% of FTSE top-100 companies.
In 1994, BN Management Consultants Limited established its first office in Guangzhou and in doing so became the first executive search firm to be established in China. In 1997, BN expanded operations into the Shanghai market, followed by Beijing in 2000 and Chengdu in 2005. BN was the first execute search firm in China with licenses to operate in each location. In August 2007, BN and Allegis Group joined forces to form a joint-venture partnership and now we are operating as Allegis-BN Human Resources Consultants Ltd.For more openings, welcome to our Website: http://www.allegisbn.com.
ALLEGIS集团全资拥有的品牌为AEROTEK, TEK systems(Named to FORTUNE's "100 Best Companies to Work For" List for 2013), Market Source, Stephen James, MLA, Aston Cartor几大品牌，分别为客户提供不同领域的专业人力资本服务。http://www.allegisgroup.com
艾利安人才服务有限公司是ALLEGIS集团在中国的子公司，在中国提供全方位人力资源管理顾问服务——猎头、RPO和人才派遣业务等，其前身是必安管理顾问有限公司，于1994年在广州成立，是国内最早成立的人力资源管理顾问公司之一，具有政府认可的人才招聘和人才派遣专业资格。在2008年1月必安管理顾问有限公司与美国ALLEGIS集团合并成立的艾利安人才服务有限公司，成为ALLEGIS集团中的又一新成员，公司总部在上海，分部在北京、广州和成都，资源中心设在成都。欢迎登录我们的官网，了解更多客户和内部招聘职位。http://www.allegisbn.com
ALLEGIS GROUP – founded in 1983, is a multi-national search and placement organization with head offices in Baltimore, Maryland, USA, and a global reach. Ten-years later in 1993, Allegis established its first office in Europe and today we have over 320 service centers worldwide. In that time the Group has grown and matured as an organization to become the preeminent provider of human capital management (HCM) and consulting services globally.
ALLEGIS is the largest staffing and recruitment company in the US, the largest IT staffing company globally, and the 4th largest staffing company worldwide. Over 90% of Allegis’ clients are Fortune 500 companies and 50% of FTSE top-100 companies.
In 1994, BN Management Consultants Limited established its first office in Guangzhou and in doing so became the first executive search firm to be established in China. In 1997, BN expanded operations into the Shanghai market, followed by Beijing in 2000 and Chengdu in 2005. BN was the first execute search firm in China with licenses to operate in each location. In August 2007, BN and Allegis Group joined forces to form a joint-venture partnership and now we are operating as Allegis-BN Human Resources Consultants Ltd.For more openings, welcome to our Website: http://www.allegisbn.com.
联系方式
- 公司地址：上海市静安区北京西路669号14楼 14/F, Dong Zhan Commercial Building, 669 Beijing Road West, Shanghai, China
- 邮政编码：200041