Senior Desktop Support / 桌面技术支持高级助理
上海纽约大学筹建中心
- 公司规模：50-150人
- 公司性质：非盈利机构
- 公司行业：教育/培训/院校 学术/科研
职位信息
- 发布日期：2015-04-07
- 工作地点：上海
- 招聘人数：1
- 工作经验：3-4年
- 学历要求：本科
- 语言要求：英语精通
- 职位月薪：面议
- 职位类别：Helpdesk 技术支持
职位描述
Position Summary
The Senior Desktop Support provides proven senior technical experience and strategic insights to meet the IT needs of faculty, staff members and students for the NYU Shanghai offices and student dormitories. The position works in close coordination with both Manager and Associate Director of Client Service to devise, plan, implement and manage a comprehensive, globally integrated, Client Service Operation at NYU Shanghai.
The Desktop Support comprises numerous areas including but not limited to: Desktop Support services, printing and scanning services.
The Senior Desktop Support reports to Manager of Client Services.
Responsibilities
Desktop Support Services
? Manage the installation and maintenance of hardware and software including personal workstations, student/faculty/staff printers, mobile devices, multimedia displays, projectors, video conference system support.
? Develop procedures and oversee scheduling of Desktop technician appointments.
? Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
? Manage the diagnoses and repair of hardware, and contact appropriate service vendors when necessary. Recommend solutions, supervise and check that problems have been corrected and maintain records of work performed.
? Develop and document standardized user processes and procedures and "how to" documentation.
? Offering standard support to NYU Applications. (NYU Classes, NYU Google APPS, etc.)
? Educate and develop the IT skills to meet the requirement of desktop support team.
Printing and scanning services
? Equitrac System for Faculty and Staff.
? Pharos Printing System administration for Student.
? Ricoh Copier Machine Daily tracking for both of systems above.
? Build up the printing and scanning knowledge base and develop training for both for Faculties, Admin Staff and students.
Qualification
? Required Education
Bachelor or Master’s degree, preferably in IT or other relevant disciplines.
? Required Experience
？ Minimum of 3 years of working on a Help Desk or a Desktop Support as a Senior Technician.
？ Minimum of 3 years of demonstrated success at the Information Technology team leader level within a large government organization, Multinational Corporation or university managing a technology function.
？ Proven track record of successfully building, developing and managing Help Desk Services / Service Desk Support in a start-up environment.
? Required Knowledge, Skills, and Abilities
？ Strong understanding of hardware, software and TCP/IP networking principles is required along with basic knowledge of telephony and web-design principles.
？ Outstanding communication skills to team and clients. Ability to motivate the team to adhere IT best practice and deliver outstanding customer services and satisfaction to Students, Faculty and Staff at the campus and dorms.
？ Strong knowledge in Microsoft Office, Patch Management, Anti-Malware, desktop/laptop imaging, anti-virus and inventory management tools.
？ Excellent knowledge of computers (PC, Laptop and Mac) and peripherals.
？ Advanced working knowledge of configuring and trouble-shooting iOS and Android-based mobile devices.
？ Strong customer service orientation, good written and oral communication skills in both English and Mandarin, keen attention to details with strategic and holistic mindset, self -motivated and directed.
？ Experience and ability to facilitate one-to-one and group training sessions.
？ Working knowledge of managing tickets, follow up actions and close issues.
？ Ability to work in a fast-paced and changing environment, manage user expectations and potential risks.
Please go to: http://shanghai.nyu.edu/about/work/staff-position for position details and submit your online application.
In case of inquiries, please send email to shanghai.hr.recruit@nyu.edu.
The Senior Desktop Support provides proven senior technical experience and strategic insights to meet the IT needs of faculty, staff members and students for the NYU Shanghai offices and student dormitories. The position works in close coordination with both Manager and Associate Director of Client Service to devise, plan, implement and manage a comprehensive, globally integrated, Client Service Operation at NYU Shanghai.
The Desktop Support comprises numerous areas including but not limited to: Desktop Support services, printing and scanning services.
The Senior Desktop Support reports to Manager of Client Services.
Responsibilities
Desktop Support Services
? Manage the installation and maintenance of hardware and software including personal workstations, student/faculty/staff printers, mobile devices, multimedia displays, projectors, video conference system support.
? Develop procedures and oversee scheduling of Desktop technician appointments.
? Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
? Manage the diagnoses and repair of hardware, and contact appropriate service vendors when necessary. Recommend solutions, supervise and check that problems have been corrected and maintain records of work performed.
? Develop and document standardized user processes and procedures and "how to" documentation.
? Offering standard support to NYU Applications. (NYU Classes, NYU Google APPS, etc.)
? Educate and develop the IT skills to meet the requirement of desktop support team.
Printing and scanning services
? Equitrac System for Faculty and Staff.
? Pharos Printing System administration for Student.
? Ricoh Copier Machine Daily tracking for both of systems above.
? Build up the printing and scanning knowledge base and develop training for both for Faculties, Admin Staff and students.
Qualification
? Required Education
Bachelor or Master’s degree, preferably in IT or other relevant disciplines.
? Required Experience
？ Minimum of 3 years of working on a Help Desk or a Desktop Support as a Senior Technician.
？ Minimum of 3 years of demonstrated success at the Information Technology team leader level within a large government organization, Multinational Corporation or university managing a technology function.
？ Proven track record of successfully building, developing and managing Help Desk Services / Service Desk Support in a start-up environment.
? Required Knowledge, Skills, and Abilities
？ Strong understanding of hardware, software and TCP/IP networking principles is required along with basic knowledge of telephony and web-design principles.
？ Outstanding communication skills to team and clients. Ability to motivate the team to adhere IT best practice and deliver outstanding customer services and satisfaction to Students, Faculty and Staff at the campus and dorms.
？ Strong knowledge in Microsoft Office, Patch Management, Anti-Malware, desktop/laptop imaging, anti-virus and inventory management tools.
？ Excellent knowledge of computers (PC, Laptop and Mac) and peripherals.
？ Advanced working knowledge of configuring and trouble-shooting iOS and Android-based mobile devices.
？ Strong customer service orientation, good written and oral communication skills in both English and Mandarin, keen attention to details with strategic and holistic mindset, self -motivated and directed.
？ Experience and ability to facilitate one-to-one and group training sessions.
？ Working knowledge of managing tickets, follow up actions and close issues.
？ Ability to work in a fast-paced and changing environment, manage user expectations and potential risks.
Please go to: http://shanghai.nyu.edu/about/work/staff-position for position details and submit your online application.
In case of inquiries, please send email to shanghai.hr.recruit@nyu.edu.
公司介绍
2012年10月15日，上海纽约大学成立仪式在上海浦东新区隆重举行。上海纽约大学由华东师范大学和美国纽约大学联合创办，是教育部批准设立的第一所具有学位授予权和独立法人资格的中美合作大学和非盈利性学术机构，也是纽约大学全球教育体系(Global Network University)的一部分，将吸引全球最优秀的教授和最出色的学生，共同学习和研究。作为高等教育国际合作示范改革的试验田，上海纽约大学不仅是国家教育体制改革试点项目之一，也是教育部和上海市共建“国家教育综合改革试验区”的重要内容。上海纽约大学将致力于建设一所世界级的、多元文化交融、文理学科兼容的研究型大学，努力成为全球化进程中不同文化交流和教育合作的典范。