Key Account Manager
DHL Global Forwarding–DGF
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2015-04-07
- 工作地点：深圳
- 招聘人数：若干
- 工作经验：5-7年
- 学历要求：大专
- 语言要求：英语熟练
- 职位月薪：面议
- 职位类别：销售经理 物流经理
职位描述
Role Purpose:
§ Executes global/regional sector strategy on country level (as aligned with global sector structure)
§ Manages relationship with CSI/MNC as customer point of contact on country level
§ Wins, retains and develops Strategic Customers
§ Plans and manages accounts
§ Coordinates with CRM’s on account planning, customer enquiries, business reviews etc.
§ Gathers customer and market information to update Product and Trade Lane on current conditions
Main tasks & key responsibilities:
§ Manages relationship of a defined number of (CSI)/MNC and SC customers and prospects in a particular sector (serves as primary contact for the customer; coordinates the account e.g. with regards to Trade Lane involvement)
§ Seeks and prospects for Strategic Customer targets to win new customers
§ Ensures that Key Account activities are aligned with global/regional sector strategy
§ Delivers the regional and/or country customer budget by maintaining a healthy pipeline, good contractual performance and proactive thinking
§ Works on regional customer initiatives and for implementing global business plan contents
§ Plans and manages accounts
§ Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's)
§ Coordinates with CRM’s on account planning, customer enquiries, business reviews etc.
§ Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues
§ Consults CRMs and Sector Heads on potential solutions and best practice
Qualifications:
§ Good understanding of sector issues in the global forwarding industry and knowledge on DGF products (AFR/OFR) and business models; experience with customers
§ Customer management experience
§ Ability to identify customer needs by gathering information and building long-term relationships
§ Well-developed communication and presentation skills
§ Executes global/regional sector strategy on country level (as aligned with global sector structure)
§ Manages relationship with CSI/MNC as customer point of contact on country level
§ Wins, retains and develops Strategic Customers
§ Plans and manages accounts
§ Coordinates with CRM’s on account planning, customer enquiries, business reviews etc.
§ Gathers customer and market information to update Product and Trade Lane on current conditions
Main tasks & key responsibilities:
§ Manages relationship of a defined number of (CSI)/MNC and SC customers and prospects in a particular sector (serves as primary contact for the customer; coordinates the account e.g. with regards to Trade Lane involvement)
§ Seeks and prospects for Strategic Customer targets to win new customers
§ Ensures that Key Account activities are aligned with global/regional sector strategy
§ Delivers the regional and/or country customer budget by maintaining a healthy pipeline, good contractual performance and proactive thinking
§ Works on regional customer initiatives and for implementing global business plan contents
§ Plans and manages accounts
§ Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's)
§ Coordinates with CRM’s on account planning, customer enquiries, business reviews etc.
§ Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues
§ Consults CRMs and Sector Heads on potential solutions and best practice
Qualifications:
§ Good understanding of sector issues in the global forwarding industry and knowledge on DGF products (AFR/OFR) and business models; experience with customers
§ Customer management experience
§ Ability to identify customer needs by gathering information and building long-term relationships
§ Well-developed communication and presentation skills
公司介绍
DHL全球货运 (DHL Global Forwarding)是德国邮政（Deutsche Post DHL）旗下的货运物流板块，与DHL快递、DHL供应链管理一起，是DHL在中国的三大业务分支。
DHL全球货运为国际国内海空运业界翘楚。网点遍布全球220个城市，齐全的产品门类满足客户一站式的物流需求。DHL全球货运中国区提供主要服务和产品门类包括：空运、海运、国内空运、项目物流/租船业务、国际物流管理和国际供应链管理。
DHL全球货运中国在的分公司遍及全国40个城市，拥有超过2500名的员工，超过111，000平方米的仓库。
DHL在全球推行“2015战略”，致力于成为“客户首选”、“雇员首选”与“投资者的首选。”
DHL Global Forwarding is owned by Deutsche Post DHL, together with DHL Express, DHL Supply Chain, are the three main business units of DHL in China.
DHL Global Forwarding is the market leader in ocean freight and air freight as an international freight forwarder and also in the Chinese logistics market. The main products and services under DHL Global Forwarding are: International Airfreight, Ocean Freight, Domestic Airfreight, Industrial Projects/Chartering, Logistics Management Service and International Supply Chain.
At present, DHL Global Forwarding China has branch office in 40 cities all over China: Harbin, Changchun, Shenyang, Beijing, Dalian, Tianjin, Yantai, Qingdao, Lianyungang, Jinan, Xi'an, Urumqi, Wuxi, Suzhou, Nanjing, Shanghai, Hefei, Hangzhou, Ningbo, Chengdu, Wuhan, Chongqing, Changsha, Nanchang, Xiamen, Fuzhou, Kunming, Nanning, Guangzhou, Zhongshan, Dongguan, Shenzhen, Foshan,
Zhuhai, Haikou, Huizhou, Wenzhou, Xuzhou, Taiyuan and Zhengzhou, with more than 2500 employees and over 111,000 square meter warehouse.
The group is utilizing its Strategy 2015, and striving to become provider, employer and investment of choice.
联系方式：
公司总部地址：
上海市中山南路318号东方国际金融大厦2号楼14层
邮政编码：200010
若您愿意加入我司的人才储备库，请将简历发送至DGFCN.Careers@dhl.com
DHL全球货运为国际国内海空运业界翘楚。网点遍布全球220个城市，齐全的产品门类满足客户一站式的物流需求。DHL全球货运中国区提供主要服务和产品门类包括：空运、海运、国内空运、项目物流/租船业务、国际物流管理和国际供应链管理。
DHL全球货运中国在的分公司遍及全国40个城市，拥有超过2500名的员工，超过111，000平方米的仓库。
DHL在全球推行“2015战略”，致力于成为“客户首选”、“雇员首选”与“投资者的首选。”
DHL Global Forwarding is owned by Deutsche Post DHL, together with DHL Express, DHL Supply Chain, are the three main business units of DHL in China.
DHL Global Forwarding is the market leader in ocean freight and air freight as an international freight forwarder and also in the Chinese logistics market. The main products and services under DHL Global Forwarding are: International Airfreight, Ocean Freight, Domestic Airfreight, Industrial Projects/Chartering, Logistics Management Service and International Supply Chain.
At present, DHL Global Forwarding China has branch office in 40 cities all over China: Harbin, Changchun, Shenyang, Beijing, Dalian, Tianjin, Yantai, Qingdao, Lianyungang, Jinan, Xi'an, Urumqi, Wuxi, Suzhou, Nanjing, Shanghai, Hefei, Hangzhou, Ningbo, Chengdu, Wuhan, Chongqing, Changsha, Nanchang, Xiamen, Fuzhou, Kunming, Nanning, Guangzhou, Zhongshan, Dongguan, Shenzhen, Foshan,
Zhuhai, Haikou, Huizhou, Wenzhou, Xuzhou, Taiyuan and Zhengzhou, with more than 2500 employees and over 111,000 square meter warehouse.
The group is utilizing its Strategy 2015, and striving to become provider, employer and investment of choice.
联系方式：
公司总部地址：
上海市中山南路318号东方国际金融大厦2号楼14层
邮政编码：200010
若您愿意加入我司的人才储备库，请将简历发送至DGFCN.Careers@dhl.com
联系方式
- 公司网站：http://www.dhl.com
- Email：DGFCN.Careers@dhl.com
- 联系人：Hr